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Jackson Woodturners Reviews

4.8 Rating 2,731 Reviews
97 %
of reviewers recommend Jackson Woodturners
Company Reviews Metrics Info
4.8
Based on 2,731 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Jackson Woodturners Reviews
Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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John
Verified Buyer
“Great company for a DIY novice like me to deal with. Was given advice over the phone as to the most suitable products which I subsequently ordered online. Products turned up on the day expected and were exactly as expected.”
Helpful Report
Posted 2 years ago
Linda
Verified Buyer
“Delighted with my purchase and very easy to order online, I had a small issue of my own doing which was dealt with easily and quickly”
Helpful Report
Posted 2 years ago
Graham
Verified Buyer
“Very easy website to use and place orders Quick delivery Would happily recommend it to others”
Helpful Report
Posted 2 years ago
Charles
Verified Buyer
“Excellent customer service - I phoned up for advice and was talked through the steps and techniques and tools required. The wood was very well protected and of good quality.”
Helpful Report
Posted 2 years ago
Richard
Verified Buyer
“Great products , nicely packed Only issue I had was Evri delivery service was 3 days late , couldn’t find my address apparently.”
Helpful Report
Posted 2 years ago
JASON
Verified Buyer
“After placing an order with Jackson’s Woodturners, which I had done previously, I received a product that was not to mine or the customers satisfaction. I had to rectify the product myself and have since twice emailed Jackson’s Woodturners about the issue. To date, some two weeks on, I have still not received a reply. Customer service extremely poor.”
Helpful Report
Posted 2 years ago
Good afternoon Jason, please may I begin by apologising for the fact that neither you nor your customer were happy with our product. I am unsure which product unfortunately as I can see that both orders were placed online in March and I am unable to trace the emails that you sent relating to the problem. Service is paramount to our business and it is dissapointing that I have been unable to attempt to resolve your issue. I would hope that you do not experience any dissatisfaction again in the future, but please telephone us should you have any problems at all. All of our calls are recorded to ensure that we extend the best service to all customers.
Posted 2 years ago
Christopher
Verified Buyer
“Nice smooth Oakey dowels. Delivered like butter on a hot skillet. No fuss. Cheap as chips. Nice one John.”
Helpful Report
Posted 2 years ago
Helen
Verified Buyer
“Gorgeous product, delivered on the date specified, very carefully packaged and will all parts included. Would definitely shop here again!”
Helpful Report
Posted 2 years ago
ANTHONY MALONEY
Verified Buyer
“Great service, quality and value. Items arrived , exactly when expected. I would recommend Jackson Woodturners, every time”
Helpful Report
Posted 2 years ago
Peter Doyle
Verified Buyer
“The product is always quality and at a great price and the staff are very friendly and helpful . Wouldn’t go anywhere else even though I have to travel from Manchester if can’t get a delivery in time .special thanks for the staff that got me sorted through the Wi-Fi crisis on Monday the 18😊. PJD Woodworx”
Helpful Report
Posted 2 years ago
Paul Bonas
Verified Buyer
“Great goods but a day late on delivery”
Helpful Report
Posted 2 years ago
Hello Paul. I was very sorry to hear of your dissatisfation with the timing of your delivery. I can see from the tracking that all 4 of your parcels left our building at 5.58pm on 06.03. It seems there was some delay once they had reached the DX depot. It is rare that our courier of choice is late with deliveries unless there was some unforeseen circumstance on the day. Please accept our apologies on behalf of the courier on this occasion. I am extremely happy, however, that you are pleased with the product and I thank you for that feedback.
Posted 2 years ago
John
Verified Buyer
“Excellent product,very well packaged, very pleased, could not have expected better.”
Helpful Report
Posted 2 years ago
DAVID MOORE
Verified Buyer
“The handrail, fittings and ordering process were all good with stairparts online. However, all the problems started with the delivery and the incorrectly named courier called DX (Deliver Exactly!). There was quite a delay between the ordering and delivery dates, but I’d factored that into the installation. Text from DX confirmed delivery day as Monday between 08:00 and 18:00. On the Monday, 1 or 2 parcels delivered, but they “couldn’t find the 4.2m handrail”, so that would “come tomorrow” DX delivery tracker confusingly showed 1 of 2 loaded and 2 of 2 delivered! The handrail did NOT turn up next day. In fact, it didn’t arrive until Wednesday of the following week, meaning appointments were missed. The lack of ownership and sense of urgency to resolve the problem from Jackson’s was very disappointing. Communications were really poor with some emails and voicemails not being responded to. Meaning I was having to ensure someone was home for a potential delivery between 08:00 and 18:00 for over a week. It really shouldn’t be that hard to get stuff delivered.”
Helpful Report
Posted 2 years ago
Hello David. I was very sorry to hear of your dissatisfaction with the delivery of your items recently. I can see from the tracking that your parcels left our building on 03.03 at 17.56. I can then see that there was some delay and mix up when the items were received by DX. We are reliant upon our couriers to to deliver all parcels and on time. Although this was out of our control, I certainly do not want to give you the impression of us not owning the problem and not giving the issue the urgency that it deserves. So, please accept ourt apologies for your experience on this occasion. I have attempted to trace the e mails to which you refer but was unable to trace them. We do attempt to answer all emails and phone calls as promptly as possible and all staff are trained in resolving any issues as quickly and efficiently as possible to ensure all our customers are satisfied with the result.
Posted 2 years ago
John
Verified Buyer
“Efficient, and quick to respond to online queries. Had occasion to ring them and found them very pleasant, understanding and helpful. I highly recommend their services.”
Helpful Report
Posted 2 years ago
John
Verified Buyer
“Excellent products, delivered without fuss and easy to deal with”
Helpful Report
Posted 2 years ago
Gary Caldwell
Verified Buyer
“Bought a handrail bracket hexagon looks very nice matches the originals good quality quick delivery”
Helpful Report
Posted 2 years ago
David
Verified Buyer
“Good product quickly delivered! All as expected! Highly recommended”
Helpful Report
Posted 2 years ago
Gary Humphreys
Verified Buyer
“Excellent products at competitive prices and a great service. I wouldn’t hesitate to recommend Jackson Woodturners.”
Helpful Report
Posted 2 years ago
Colin
Verified Buyer
“Absolutely outstanding. There is nothing to fault about this company. From ordering , to changing my order ( which was no problem at all) to delivery. The order was well wrapped and protected and I’ve got to be honest , my better half has never seen me as excited as when I opened the box with my single twist oak newel post lol 😂. The spindles were all perfect, single twist again which look phenomenal now that everything is fitted, waxed and polished. Well done to you all, will definitely use you again and recommend you 💯 %.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Excellent quality oak star parts at reasonable prices. This is the second time I bought from them, and I sought them out.”
Helpful Report
Posted 2 years ago
Jackson Woodturners is rated 4.8 based on 2,731 reviews
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