The handrail, fittings and ordering process were all good with stairparts online. However, all the problems started with the delivery and the incorrectly named courier called DX (Deliver Exactly!). There was quite a delay between the ordering and delivery dates, but I’d factored that into the installation. Text from DX confirmed delivery day as Monday between 08:00 and 18:00. On the Monday, 1 or 2 parcels delivered, but they “couldn’t find the 4.2m handrail”, so that would “come tomorrow” DX delivery tracker confusingly showed 1 of 2 loaded and 2 of 2 delivered! The handrail did NOT turn up next day. In fact, it didn’t arrive until Wednesday of the following week, meaning appointments were missed. The lack of ownership and sense of urgency to resolve the problem from Jackson’s was very disappointing. Communications were really poor with some emails and voicemails not being responded to. Meaning I was having to ensure someone was home for a potential delivery between 08:00 and 18:00 for over a week. It really shouldn’t be that hard to get stuff delivered.