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Jackson Woodturners Reviews

4.8 Rating 1,789 Reviews

96 %

of reviewers recommend Jackson Woodturners

Company Reviews

4.8

Based on 1,789 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Jackson Woodturners 5 star review on 10th May 2024

Jackson Woodturners 5 star review on 2nd May 2024

Jackson Woodturners 5 star review on 25th April 2024

Jackson Woodturners 5 star review on 25th April 2024

Jackson Woodturners 5 star review on 25th April 2024

Jackson Woodturners 5 star review on 25th April 2024

Jackson Woodturners 5 star review on 3rd April 2024

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service at Jackson Woodturners, good value for money. Having already placed an order and then realising we needed to change something on the order they were quick to amend this and the difference was refunded the same day! The only slight let down was the delivery service hence 'Good' and not 'Very Good', it was a Tuffnells delivery Lorry and the 2 guys were a little rude, the lengths were 3.6m long and I am a young female unable to carry these by myself and they weren't allowed in the property so it made things a little difficult.”

Posted 8 years ago

“very good fast and efficient service. The product ordered came when they said it would be delivered.”

Posted 8 years ago

“Pleased to have tracked this item down however the postage charge was too much in my opinion.”

Posted 8 years ago

“Very good quick delivery but overcharged for delivery service as I had "any time del." £15 and have been charged £30. Product stored in my garage till fitter can install beg. Feb. I opened the end to see rail and just what I wanted. Meanwhile I may come back to you regarding scews needed to mount on wall but need to speak to fitter about this. Doreen M M Anderson”

Posted 8 years ago

“Pleased with my purchase very prompt delivery would use this company again.”

Posted 8 years ago

“Only wanted one pigs ear length but it was supplied promptly delivered on time and well wrapped. Have now fitted it on my stairs.”

Posted 8 years ago

“Quality of goods is very good The only issue is the different rates of postage , we ordered a few items and the postage charged was not a true reflection of the delivery time or item ordered .”

Posted 8 years ago

“Deliver on agreed date, I confess I have not opened the product as I am waiting for a family member to install it.”

Posted 8 years ago

“Good service, helpful advice when I contacted the company on the phone. I had ordered one part incorrectly and they were happy to let me return it and advised me on the part that I needed.”

Posted 8 years ago

“GOOD VALUE FOR MONEY”

Posted 8 years ago

“Fab!”

Posted 8 years ago

“Very fast and efficient service. Helpful on the phone as well. Will be back!”

Posted 8 years ago

“Knowledgeable,helpful, good prices, dispatched quickly.”

Posted 8 years ago

“No problems at all with the purchase delivery and fitting of the spindles which I purchased. The only comment I would make is that the priming coat was oil-based and, not being aware of this, there was obviously a problem when a spirit-based paint was applied. Once I had established this after I had applied the spirit-based paint to a number of spindles, then the use of a water-based paint got around this problem (it would seem that oil-based is not necessarily easily come by). I may well have missed the information on the web-site as to the nature of the primer, but perhaps it could be made more prominent or a water-based primer used? But, to reiterate, a good quality product.”

Posted 8 years ago

“The cast iron spindles I bought arrived very promptly and look great. very reasonably priced. I was a little disappointed that they couldn't be cut to my required length”

Posted 8 years ago

“Service is always quick and efficient”

Posted 8 years ago

“The installation of the banister produced only one problem the wooden oval discs finding the center of the plaques was difficult and should have been be marked The overall effect was good against a peppermint green background resulting in comments from two 8 year old boys of awesome and cool and they much approved Buy again yes”

Posted 8 years ago

“I WAS GENERALLY PLEASED WITH MY PURCHASE AND THE PROMPT DELIVERY. I DID HOWEVER HAVE A SPECIFIC COMPLAINT THAT I WROTE TO JW ABOUT, BY EMAIL ON 28 SEPTEMBER. AMAZINGLY, TWO WEEKS LATER, I HAVE STILL NOT RECEIVED THE COURTESY OF A REPLY. VERY DISAPPOINTING. THE EMAIL IS REPRODUCED BELOW: Hello, My delivery arrived today, Monday, which was very prompt and the goods were well packed. The handrail and brackets are just fine but the end caps are unsatisfactory. One pack was obviously odd stock, the packaging was damaged and the fittings a little scratched. More importantly, all three sets of caps are completely different shades/hues. I tried to capture this on the attached photo but it hasn't really come out. The different colouration of the old stock ones is not altogether surprising as the broken packaging would have allowed air in. However the different colour between the other two is marked and I am surprised it has passed the attention of your QA people. I simply can't be bothered going through the palaver of returning them. I am installing three separate short lengths of handrail, a little away from one another, so I'm hoping that when erected, the difference will not be too apparent. Also when exposed to air they might change a little. I just wanted to record my displeasure. Regards, Colin Harman”

Posted 8 years ago

“Order process went smoothly and parts were delivered extremely promptly. Although you get a tracking reference number, Tuffnells appear to have no online tracking facility. Ringing Tuffnells with the number easily produced an accurate delivery update. It would be useful to know upfront that you cannot track online as it would have saved a lot of time searching for the unavailable facility.”

Posted 8 years ago

“Very nice quality stair rail. Looks good as well. However it is advertised at being 3.6 metre and it is four x 1 metre posts plus the pieces where they meet so I had to cut the last one in half!! There is also no pre drilled holes or even markers to tell you where the holes should be to fix the brackets on to the wooden plinths that go on to the wall. But overall having said that we are very pleased with the end result.”

Posted 8 years ago

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Jackson Woodturners is rated 4.8 based on 1,789 reviews