IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service my glasses had broken & they replaced them no problem.”

Helpful Report

Posted 3 years ago

Hi Jamie, thanks for your review! We're happy to hear we were able to help you out with your IOLLA glasses 🤓

Posted 3 years ago

“Friendly, helpful staff”

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Posted 3 years ago

Hi Alison, thanks for your review! We're happy to hear you've had a great experience with our IOLLA staff 🤓

Posted 3 years ago

“Amazing staff, all very friendly and helpful. I absolutely loved the range of glasses to choose from and both my glasses and sunglasses were delivered to my house very quickly and look great!”

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Posted 3 years ago

Hi Amy, thanks for your review! We're happy to hear you've had a great experience with our IOLLA staff and that you love your new glasses and sunglasses 🤓😎

Posted 3 years ago

“Just simply beautiful service, in a lovely shop Thank you”

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Posted 3 years ago

Hi Matt, thanks for your review! We're happy to hear you've had an excellent customer service experience with IOLLA 🤓

Posted 3 years ago

“Fantastic. I now have two pair and will definitely buy more. They fit perfectly and don’t need adjusting. My glasses were two days late and I received a bar of chocolate to thank me for my patience. It’s only a small thing but appreciated”

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Posted 3 years ago

Hi Margaret, thanks for your review! We're happy to hear you've had a great experience ordering your glasses with IOLLA 🤓

Posted 3 years ago

“Absolutely fantastic service. The woman who served me was professional and helpful. My glasses arrived promptly and are high quality and really nice. Excellent value for money.”

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Posted 3 years ago

Hi Corrine, thanks for your review! We're happy to hear you've had a fantastic experience with our IOLLA staff and that you love your new glasses 🤓

Posted 3 years ago

“Very easy process and excellent customer service in-store (Glasgow Argyle Street Branch). Woiuld recommend.”

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Posted 3 years ago

Hi Rob, thanks for your review! We're happy to hear you've had an excellent customer service experience with our in-store staff 🤓

Posted 3 years ago

“Genuinely the best glasses buying experience I've ever had. I can't imagine using any other place in the future.”

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Posted 3 years ago

Hi Artur, thanks for your review! We're happy to hear you've had such a great experience ordering your IOLLA glasses with us 🤓

Posted 3 years ago

“I was amazed at the cost, quality and customer service. How do you do it? New glasses were always a huge expense, but now I will be treating myself to new glasses and sunglasses every year. Thank you iolla.”

IOLLA 5 star review on 28th September 2022

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Posted 3 years ago

Hi Alison, thanks for your review and photo! Our Stewart frames look fabulous on you 🤓 We're happy to hear you've had a great experience ordering your new glasses with IOLLA!

Posted 3 years ago

“Fantastic service to replace my lost glasses. Quick and easy ordering over the phone. As always, the glasses themselves are good looking, well made, perfect fit and great price”

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Posted 3 years ago

Hi Martin, thanks for your review! We're happy to hear you've had a fantastic experience ordering with IOLLA and that you love your new glasses 🤓

Posted 3 years ago

“Really pleased with service, price, design”

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Posted 3 years ago

Hi Celia, thanks for your review! We're happy to hear you've had a great experience ordering your glasses with IOLLA 🤓

Posted 3 years ago

“Went into iolla in Glasgow with specs I had purchased a year or two ago. One pair needed adjustment and done immediately. The second needed repair and it was sent off and returned to me within a week. Excellent service and very good specs. Great value as well. Highly recommend.”

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Posted 3 years ago

Hi Linda, thanks for your review! We're happy to hear you've had a great experience with IOLLA and that we were able to help you with an adjustment and repair for your current glasses 🤓

Posted 3 years ago

“Staff were so friendly and helpful. Process was so quick and easy. Couldn’t believe the amazing price for such lovely glasses. Such a wide variety as well. Won’t go anywhere else for glasses again.”

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Posted 3 years ago

Hi Sarah-Jane, thanks for your review! We're happy to hear you've had a great experience with our IOLLA staff and that you love your new glasses 🤓

Posted 3 years ago

“The best optical shop I have ever visited. Their friendly service and help deserves 10 out of 10, not forgetting their great value frames. Other opticians could learn a lot from them.”

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Posted 3 years ago

Hi Harris, thanks for your review! We're happy to hear you've had a great service experience with IOLLA 🤓

Posted 3 years ago

“What a lovely experience! Sooooo many frames and colours to choose from. Knowledgeable, friendly staff made it a fun visit!”

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Posted 3 years ago

Hi Beth, thanks for your review! We're happy to hear you've had a lovely experience in-store with our IOLLA staff and that you love our range if frames 🤓

Posted 3 years ago

“Amazing selection of frames, expert advice and great value. Great customer services too”

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Posted 3 years ago

Hi Matthew, thanks for your review! We're happy to hear you've had a great service experience with IOLLA and that you love our range of frames 🤓

Posted 3 years ago

“Used Iolla for years now and wouldn't go anywhere else for glasses. The staff instore are always lovely and helpful. They also came back to me really quickly via email when answering queries.”

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Posted 3 years ago

Hi Natalie, thanks for your review! We're happy to hear you always have a great experience with our IOLLA staff 🤓

Posted 3 years ago

“IOLLA were so great. They gave me a clear lens after my Cataract surgery (until I get a new prescription). They didn't charge me anything and even sent my postage to send my glasses. They also returned my glasses case in a separate parcel. So above and beyond and exactly what I needed after a tough time with my eyes. Thank you.”

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Posted 3 years ago

Hi Brian, thanks for your review! We're happy to hear you've had a great experience with IOLLA, always happy to help 🤓

Posted 3 years ago

“Great service in store and quick delivery of specs.”

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Posted 3 years ago

Hi Peter, thanks for your review! We're happy to hear you've had a great service experience with IOLLA 🤓

Posted 3 years ago

“I'm so happy with IOLLA. I just got my third pair of glasses. Customer service is excellent. Fast, professional. I recommend it to all my friends.”

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Posted 3 years ago

Hi Ela, thanks for your review and recommendation! We're happy to hear you love your IOLLA glasses and our customer service 🤓

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews