IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value, amazing selection too. Love your website, really easy to use”

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Posted 3 years ago

We're so pleased to hear you had a great IOLLA experience Stuart! Thanks for the lovely review

Posted 3 years ago

“Great choice, great service”

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Posted 3 years ago

Thank you so much for your kind words Yvonne! They really mean a lot to us

Posted 3 years ago

“Popper into shop with my new prescription, staff were very good and attentive. Picked my choice of glasses, was told 2 weeks before I receive them but 10 days later arrived. Never had any issues that I have had to return to shop, they fit perfectly!!”

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Posted 3 years ago

Yay! We're so pleased to hear that you're happy with your glasses Norma. Thanks for taking the time to write us this lovely review. I'll be sure to pass your kind words onto our team in St James Quarter, they'll be delighted

Posted 3 years ago

“I love my new IOLLA glasses which arrived within one week of my visit to the Edinburgh store. Having looked at the online store (on my husbands recommendation) and enjoyed the virtual trying on game when I visited the store with my new prescription it took me just 20 minutes to choose my new frames and go through the order process with the very helpful assistant. Fun & stylish frames, efficient service and great value - well done IOLLA.”

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Posted 3 years ago

Hi Ruth, thanks for your review and photo! The Ferguson frame looks fabulous on you 🤓 And we're happy to hear you've had a great experience shopping with IOLLA!

Posted 3 years ago

“Amazing service and staff were more than happy to help and give advice! Can’t fault the prices and the standard of care. Will 10000% be going again and recommending to everyone!”

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Posted 3 years ago

Hi Lucy, thanks for your review and recommendation! We're happy to hear you've had such a great service experience ordering your new glasses with IOLLA 🤓

Posted 3 years ago

“Amazing experience with Iolla. The customer service is exemplary - they were so helpful and pleasant and made the whole customer experience so enjoyable. Great response times and so willing to help advise, all with a lovely attitude - it’s like talking with friends. The product quality is excellent and the online try on is also fantastic as I am not close to one of the stores. I’m on my second pair and as long as the customer service and price point stay as good as they are now and they keep making lovely designs and colourways I won’t even bother looking elsewhere for my glasses in future.”

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Posted 3 years ago

Hi Hannah, thanks for your review! We're happy to hear you've had such a great service experience ordering with IOLLA and that you love your new glasses 🤓

Posted 3 years ago

“So easy. Good value and good service. Nought else to say!”

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Posted 3 years ago

Hi Andrew, thanks for your review! We're happy to hear you've had a good experience ordering your glasses with IOLLA 🤓

Posted 3 years ago

“Great strong glasses that fit fantastically.”

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Posted 3 years ago

HI Gabe, thanks for your review! We're happy to hear you love your new IOLLA glasses 🤓

Posted 3 years ago

“Excellent service from start to finish. I was sceptical at first as I have a very high prescription but the staff at the very Manchester shop were so helpful. Really pleased with the frames, lenses and overall service at a great price. Many thanks.”

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Posted 3 years ago

Hi Simon, thanks for your review! We're happy to hear you've had a great experience with our IOLLA staff in Manchester and that you love your new glasses 🤓

Posted 3 years ago

“Excellent, friendly service.”

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Posted 3 years ago

Hi Fiona, thanks for your review! We're happy to hear you've had a great service experience with IOLLA 🤓

Posted 3 years ago

“Service was excellent, great selections of frames , and reasonably priced”

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Posted 3 years ago

Hi Cecilia, thanks for your review! We're happy to hear you've had a great service experience with IOLLA and that you love our range of frames 🤓

Posted 3 years ago

“The service at Iolla is Amazing so efficient very friendly staff and very quick delivery of my glasses. Thankyou to all the hard working staff”

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Posted 3 years ago

Hi Georgena, thanks for your review! We're happy to hear you've had a great service experience with our IOLLA staff 🤓

Posted 3 years ago

“I love my Paterson clear crystal glasses. These were originally my first pair, now my third pair and their great as they go with every outfit.”

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Posted 3 years ago

Hi Yasmine, thanks for your review and photo! The Paterson frames look fabulous on you 🤓 We're happy to hear you love them so much!

Posted 3 years ago

“From picking my glasses in the argyle street store to both pairs arriving at my home they are perfect thank you”

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Posted 3 years ago

Hi Elaine, thanks for your review! We're happy to hear you've had a great experience shopping with IOLLA and that you love your new glasses 🤓

Posted 3 years ago

“Was a fabulous experience buying glasses from Iola from start till finish. Staff were lovely, & you had a beautiful range of glasses to choose from. Received my glasses very quickly & was extremely pleased with the finished result.”

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Posted 3 years ago

Hi Yvonne, thanks for your review! We're happy to hear you've had such a great experience buying your glasses with IOLLA and that you love your new glasses 🤓

Posted 3 years ago

“This is my second time buying from IOLLA. Fashionable well made eyewear at a very reasonable price and no fuss or pressure sales in any way. Absolutely delighted, so much so that I have recommended IOLLA to friends and family who share my opinion and enthusiasm for such a great service.”

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Posted 3 years ago

Hi Iain, thanks for your review and recommendation! We're happy to hear you've had such a great experience with IOLLA and that you love our range of frames 🤓

Posted 3 years ago

“10/10 service would recommend. Had an issue with the delivery of my new glasses. IOLLA instantly fixed the issue, which was greatly appreciated. Have used them before and will continue to use them.”

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Posted 3 years ago

“I purchased my glasses from IOLLA near West End of Glasgow (Finnieston Shop) whilst on holiday from Western Australia, IOLLA was recommended by my daughter (Morgan) who had purchased hers from this store. I was not disappointed when I went into the shop in Finnieston Argyle St, Glasgow. I wanted something different and the staff were very helpful and explained they would even be able to ship it to Australia, all I had to do was provide my prescription. I purchased ‘Marshall Sun’ design in a Deep Crystal Blue, multifocal lens. They arrived in 3 weeks from date of purchase in great packaging with a welcome note written on the inside of the packaging and included a funky glasses case. They are better than when I tried them on in the store, the frames are sturdy, excellent material and the fit is perfect (measurements taken whilst in store) and to top it off these glasses are an excellent price and quality compared with other designer glasses I have purchased previously. IOLLA, I will be purchasing from you again! Thanks IOLLA, Clive”

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Posted 3 years ago

Hi Clive, thanks for your review and photo! Our Marshall frames look fantastic on you 🤓 We're happy to hear you've had a great experience ordering with us!

Posted 3 years ago

“Plenty of colour choices in shops and very friendly staff.Excellent prices and quick delivery to home.No problems with this company.”

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Posted 3 years ago

Hi Margaret, thanks for your review! We're happy to hear you've had great experience ordering your glasses with us and that you love the IOLLA range of frames 🤓

Posted 3 years ago

“Wow wow wow !!! Cannot praise Iolla enough !!! Honestly they have the most amazing range of beautiful glasses I have saw anywhere. Please I urge you to pop in to their shops, you will find something for everyone. I am over the moon with my new glasses, staff where amazing and a very quick turn around too. I won’t ever go any where else now. Well done team Iolla …. YOU ROCK !! Kind Regards Gail”

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Posted 3 years ago

Hi Gail, thanks for your review and recommendation! We're happy to hear you've had such a great experience ordering your IOLLA glasses with us and that you love our range of frames 🤓

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews