IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a bit sceptical (not spectacle) about ordering glasses and not having them fitted however I could not be more pleased. Love my new glasses and will be back without hesitation.”

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Posted 5 years ago

Thank you for your review Frances! We're so happy to hear you love your new glasses!

Posted 5 years ago

“Excellent customer service & value for money.”

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Posted 5 years ago

Thank you for your review Antonios! We're so happy to hear you had a great experience with IOLLA!

Posted 5 years ago

“Stylish selection of frames, quick delivery and great value. Really pleased with the thinning on my lenses considering that they're a strong perscription.”

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Posted 5 years ago

Thank you for your review Emma! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 5 years ago

“Absolutely amazing service and lots of communication so you know exactly what's happening. Will definitely be back.”

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Posted 5 years ago

Thank you for your review Rachael! We're so happy to hear you had a great experience with IOLLA and look forward to seeing you again!

Posted 5 years ago

“Great service and amazing staff. We were looked after very well and I was so impressed by the whole experience. Love the glasses too!!”

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Posted 5 years ago

Thank you for your review Gemma! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 5 years ago

“Excellent customer service, both on the day and after receipt of glasses.”

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Posted 5 years ago

Hi June! Thanks so much for your order and for taking the time to write us this lovely review!

Posted 5 years ago

“Had a problem with my new varifocals. Didn't seem to be aligned quite right. Guys in Finnieston tried to adjust them but no success. They re measured and made me a new pair. Couldnt be more helpful Top service 👌 Doug Now”

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Posted 5 years ago

Hi Doug, thanks so much for taking the time to leave us this lovely review! We're so glad to hear that the glasses are feeling more comfortable now!

Posted 5 years ago

“Excellent service! Quality product at a sensible price. My 2nd pair of glasses. Will be back!”

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Posted 5 years ago

Hi Ian! Thanks so much for taking the time to leave us your lovely review. We're so glad you enjoyed your experience and we look forward to welcoming you back again some time in the future!

Posted 5 years ago

“Very efficient service despite current restrictions.”

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Posted 5 years ago

Hi Isabel! Thanks so much for taking the time to leave us your lovely review. We're so glad you enjoyed your experience

Posted 5 years ago

“Loved my Iolla experience from the choice of frames, to the quick delivery and end product, sunglasses next :-)”

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Posted 5 years ago

Thanks so much for taking the time to leave us a review Jacqueline! We're so glad to hear you love your new glasses and we look forward to seeing you back soon to help with the sunnies! 😎

Posted 5 years ago

“Superb! Especially during this COVID fiasco and lockdown. The ability to view a choice of glasses online and also on yourself is amazing! Great variety to choose from and so fashionable too. Easy purchase and easy to send in your prescription, I had originally thought I’d have to type in all the details but a photo was all that was required. I got my glasses about one week after order and I freeking love them! My first ever pair of glasses and I’m going to get a second pair as soon as I go for a day out during which I will try them on in person and not virtually. Highly recommended.”

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Posted 5 years ago

Louisa! Thank you much for your wonderful review! We're so glad to hear you've had a great experience with us and we look forward to welcoming you to one of our showrooms

Posted 5 years ago

“So impressed with my new glasses. Used the online fitting option and they arrived just as expected. Quick delivery and great quality.”

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Posted 5 years ago

Thanks so much for taking the time to leave us a review May! We're so glad to hear you love your new glasses!

Posted 5 years ago

“Amazing service”

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Posted 5 years ago

Thank you so much Stuart! We really appreciate your amazing review!

Posted 5 years ago

“The staff and service was very good at Iolla. Excellent product thank you”

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Posted 5 years ago

We're so pleased that you had a great IOLLA experience. Thanks John!

Posted 5 years ago

“I stupidly lost my glasses, so I ordered the same pair again. Iolla had saved my eye deetz, and the glasses came relatively fast. Thumbs up!”

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Posted 5 years ago

Thanks for your lovely review Mairi! It's much appreciated

Posted 5 years ago

“Great service, great frames and all at an unbeatable price.”

IOLLA 5 star review on 4th December 2020

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Posted 5 years ago

You look fantastic in your new Rowlings Graeme! Thank you for taking the time to write such a great review!

Posted 5 years ago

“My order arrived in the U.S. from the U.K. much more quickly than I expected. Customer assistance was delightful and very helpful. I love the glasses and highly recommend Iolla!”

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Posted 5 years ago

Thank you Desmond! We're delighted to hear that you had a great IOLLA experience.

Posted 5 years ago

“I've gotten three pairs of glasses from Iolla now and could not be happier with every step of the experience! Will definitely keep coming back for more.”

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Posted 5 years ago

Thank you Kacper! What a lovely review. We'd be delighted to see you back any time

Posted 5 years ago

“Made enquiry by phone having ordered a pair of glasses which had to be delivered by post following lockdown. Wanted the same frames in a different colour. Excellent and friendly service. Glasses arrived promptly and I look forward to visiting a store sometime in the future to have minor adjustments to frames. Very impressive service and delivery. Have recommended to many😀”

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Posted 5 years ago

Thank you so much for your amazing review Mairi, it's greatly appreciated! We'd love to see you in our showroom any time to adjust your glasses 🤓

Posted 5 years ago

“Great service and experience no problems whatsoever very happy with my purchase.”

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Posted 5 years ago

We're so pleased you're happy with your glasses Richard. Thanks for your lovely review!

Posted 5 years ago

IOLLA is rated 4.9 based on 5,074 reviews