IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. I had some difficulty getting used to my new glasses and got an appointment straight away to check my glasses, adjust them and getting some advice. I am now very pleased with them so thank you!”

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Posted 3 years ago

Thank you for your review Lucile! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“Very good service from Iolla - as always - when buying clip on sunglasses for my prescription subglasses”

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Posted 3 years ago

Thank you for your review Rosie! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“Very helpful staff in the Finnieston shop. A real pleasure to go in. I was disappointed that prices had risen so sharply though.”

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Posted 3 years ago

Thank you for your review Wendy! We're so happy to hear you had a great experience with IOLLA and I'll certainly pass your feedback onto management

Posted 3 years ago

“Loved the space - very stylish and modern. Love that they’re Scottish designers. The service was great - friendly, professional and efficient. Really knowledgable and helpful but not at all pushy. Love the standard pricing for frames - all £85. Will continue to buy from them and to recommend them highly. It was a really nice experience.”

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Posted 3 years ago

Thank you for your review Karen! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“fast and efficient service, great value for money!”

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Posted 3 years ago

Thank you for your review Ian! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“I absolutely LOVE the service from Iolla! You guys are awesome”

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Posted 3 years ago

Thank you for your review Mark! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“My mum and myself recently visited the Manchester branch and couldnt have had a better experience, the two ladies that assisted us, were very patient, helpful and couldn’t do enough for us. We especially made the trip to Manchester to go the shop purchases glasses, having bought from their store in Edinburgh and online with the company.”

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Posted 3 years ago

Thank you for your review Dominica! We're so happy to hear you and your mum had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Iolla are the GOAT”

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Posted 3 years ago

Thank you for your review Jacob! We're so happy to hear you had a great experience with IOLLA!🐐

Posted 3 years ago

“Quick, excellent service. My glasses are excellent quality and value for money. Will definitely use again”

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Posted 3 years ago

Thank you for your review Emma! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“The glasses are great and such good value and the staff in their shops are so helpful. I recommend iolla to everyone.”

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Posted 3 years ago

Thank you for your review Laura! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Great glasses, great service. Would recommend to friends and family.”

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Posted 3 years ago

Thank you for your review Fahd! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Friendly, fast & efficient service”

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Posted 3 years ago

Thanks for the your lovely review Clare! We really appreciate it

Posted 3 years ago

“Hassle-free purchasing and I love the style of frames.”

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Posted 3 years ago

Thank you for your review Kate! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Awesome service as usual!”

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Posted 3 years ago

Thank you for your review Morgane! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Absolutely love my glasses. I had so many gorgeous frames to choose from. I could not believe how reasonably priced they were! Staff in the Glasgow shop were so helpful and friendly. My glasses were delivered really quickly. I wouldn’t go anywhere else now”

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Posted 3 years ago

Thank you for your review Marie! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Great customer service and outstanding at helping you choose the best option for you .”

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Posted 3 years ago

We're delighted to hear you had a great IOLLA experience! Thanks for the lovely review Daniel

Posted 3 years ago

“The staff in Iolla on Argyle Street were excellent. Especially Katie who helped me pick a pair of glasses and also made me feel very welcome when I came in. I required an adjustment for my glasses when I received them and once again I was helped within five minutes despite having no appointment. Katie and the rest of the staff were excellent.”

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Posted 3 years ago

Thank you so much for taking the time to write this lovely review Fearghus! I'll make sure to pass on your kind words to Katie and her team, they'll be delighted

Posted 3 years ago

“Nice and friendly service in the shop, glasses came in the half time of waiting time that I was told to expect. Well fitted in a good price.”

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Posted 3 years ago

We're delighted to hear you had a great IOLLA experience! Thanks for the lovely review Kamila

Posted 3 years ago

“First class service from shop staff friendly welcoming and lovely manners. I knew exactly what frame I wanted as this is my third pair of Iolla frames (Adam ). Prices have risen from £40 through £65 to £85 but hasn’t everything . Very pleased with product quality and staff service”

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Posted 3 years ago

Thank you so much for your lovely review Ian! I'll be sure to pass on your kind words to our showroom team, they'll be delighted. When we first launched IOLLA 7 years ago, our complete price for single vision glasses was £65. The decision to increase our prices was a difficult one but we really appreciate your continued support. We feel confident that we still offer fantastic value for money and great quality products. We're thrilled to hear that you're pleased with your glasses too 🤓

Posted 3 years ago

“First time buying glasses store assistant was very helpful and made it very easy! Lots of great styles to try in store as well”

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Posted 3 years ago

Thank you so much for this lovely review Kate! We really appreciate your kind words

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews