Internet Ink Reviews

Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

4.8 Rating 18,054 Reviews

98 %

of reviewers recommend Internet Ink

4.8

Based on 18,054 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Internet Ink:

Supplying the Best Value Compatible Printer Ink Cartridges since 2002; Internet Ink is the place to come for all your printing needs. We supply cartridges for HP, Canon, Brother, Epson, Samsung & Xerox printers as well as selling a range of printing & office supplies.

We offer a full range of Multipacks & Bulk Packs, meaning you can stock up on your cartridges for amazing prices.

All our orders come with Free Delivery and a 1 Year Guarantee, so why not switch to Internet Ink today!

Visit Website

Phone:

01590481311

Email:

support@internet-ink.co.uk

Location:

Unit 4 Ensign Yard,
670 Ampress Lane,
Lymington
Hampshire
SO41 8QY

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with the Service from Internet Inks and for the money the inks themselves are acceptable for their main use which is printing documents on my Canon Printer, however when it comes to Photo printing the inks are completely useless, producing just a smeary mess, so I have stopped trying. Luckily I very rarely print photos but if I ever need to I will invest in the correct Canon cartridges.”

Helpful Report

Posted 7 years ago

Dear Mr Horne, Thank you for taking time to review our products. It's reassuring to hear that you are happy with our prices and the service provided as we work very hard to keep our prices as low as possible and customer service always comes first here at Internet-ink. With that said, it is very disappointing to hear your you are unable to use the cartridges purchased from us for printing photographs as you get ink smears on your prints. I believe that the issue described could have been caused by the paper that hadn't been inserted correctly in the paper tray (in most printers paper should be inserted with the print side facing down), or the correct paper type hadn't been selected on the print settings screen for the loaded paper, not allowing the printer to adjust accordingly for printing on photographic paper. Finally, I would also recommend to set a longer ink drying time when printing photos, this allows printed surface to dry preventing smudges and scratches. I hope that I have been able to provide you with all the information that you require to be able to start printing photos using our compatible Canon cartridges, however, please do not hesitate to contact us again either by email support@internet-ink.co.uk or telephone 0871 288 4549 should you wish to discuss this further. Thank you. Kind Regards, Joana on behalf of Internet-Ink Team

Posted 7 years ago

“Poor quality compatible inks!”

Helpful Report

Posted 7 years ago

Dear Mr Wylde, Thank you for taking the time to leave your review and notify us of your experience, please accept my sincerest apologies for the issues that you have experienced with regards to our compatible ink cartridges. At Internet-Ink, we take great pride in ensuring our customers' satisfaction and the cartridges that you had purchased are very reliable, high quality cartridges therefore it is very disappointing to hear you are no longer happy with the quality of your print-outs produced with our compatible inks installed. Having checked your order history I note that you have been shopping with us for a number of years with no issues previously reported, and I would just liked to reassure you that we have not changed our suppliers, nor the quality of the cartridges we supply. Having looked in to this further for you, I can see that you hadn’t contacted us prior to leaving this review and the reason I mention this is because we offer a 12 month warranty on all of the products that we sell therefore had you contacted us, we would have most likely been able to resolve the issues that you had experienced and if this wasn’t possible we would have found a way to resolve this to your satisfaction. With the above being said, I would still really like to rectify your experience therefore please could I ask if you still have the cartridges in question and a few examples of your prints? Please could you also confirm if you have encountered an issue using LC970 series or LC1100 type cartridges, also provide the model number of your printer. Please simply send us an email to support@internet-ink.co.uk quoting your order number and enclose the information requested which will enable us to look into this further for you. As soon as the above information has been received, we will hopefully be able to assist you further and resolve the issue that you had experienced. Thank you. Kind Regards, Joana on behalf of Internet-Ink Team

Posted 7 years ago

“I have been a customer for many years and all my orders are sent with a code for 10% off my next order but this never works. I gather only some products are eligible for this discount but the web site does not make this clear nor does it indicate which products these are. I have been charged full price for the canon ink with no sign of the 10%. Clariy would help.”

Helpful Report

Posted 7 years ago

Dear Mr Wood, Thank you for taking time to leave your review. I have looked into your query further for you and I can confirm that unfortunately the ‘GIVEME10’ discount code is only applicable on compatible ink cartridges as stated on the sticker you have been sent, and this is why it would not allow you to apply this to your recent order when purchasing original Canon cartridges. Please accept my apologies for any disappointment this may have caused. Please visit our website for full T&C's: www.internet-ink.com/internet-ink-discount-codes I hope that I have been able to provide you with all of the information that you require but if I can be of any further assistance to you, please don’t hesitate to get back in touch. Kind Regards, Joana on behalf of Internet-Ink Team

Posted 7 years ago

“Cartridges arrived promptly and were as described. Initially performed satisfactorily with reasonable colour rendition. One cartridge failed quite quickly and failed to print, requiring it to be replaced”

Helpful Report

Posted 7 years ago

Dear Mr Hill, Thank you for taking the time to leave your review and notify us of your experience, please accept my sincerest apologies for the issues that you have experienced with regards to one of our compatible HP 364 ink cartridges. At Internet-Ink, we take great pride in ensuring our customer’s satisfaction and the cartridges that you had purchased are very reliable, high quality cartridges therefore it is very disappointing to hear one of the inks tanks failed to print shortly after installation. Having looked in to this for you, I can see that you hadn’t contacted us at the time that the issue was experienced and the reason I mention this is because we offer a 12 month warranty on all of the products that we sell therefore had you contacted us, we would have most likely been able to resolve the issues that you had experienced and if this wasn’t possible we would have found a way to resolve this to your satisfaction. With the above being said, I would still really like to rectify your previous experience therefore please could I ask if you still have the cartridge that were rejected by your printer? Please could you also confirm the exact error that occurred at the time of use and any steps you may have taken to rectify the error. Please contact us either on 0871 288 4549 or send us an email to support@internet-ink.co.uk quoting your printer model number and the order number 4804897. As soon as the above information has been received, we will hopefully be able to assist you further and resolve the issues that you had experienced. Thank you. Kind Regards, Joana S.

Posted 7 years ago

“We have been ordering replacement compatible Brother TN241BK and TN245 3-colour cartridges from Internet-ink for some years now. It seems that a year or so ago they changed their suppliers and there has been a marked diminishment in cartridge quality. So, where as the previous cartridges would have scored 4 or 5 stars, I can only give the current ones 3 stars to acknowledge that they are just about acceptable, as we consistently find that they create faint lines and splodges of across printed documents when about 1/3 full. Unless things improve, we shall be seeking an alternative supplier, despite the good prices!”

Internet Ink 3 star review on 5th March 2019

Helpful Report

Posted 7 years ago

Dear Rev. Goddard, Thank you for taking the time to leave your review and notify us of your recent experience, please accept my sincerest apologies for the issues that you had experienced with regards to our compatible Brother toner cartridges. Having investigated this further for you and using the information provided by yourself I can confirm that although the printer states you’ve used approximately 30% of the toner, the actual remaining toner life is not accurate unfortunately. As you are using non-genuine Brother cartridges. At the very beginning the toner gauge that shows approximate remaining toner level is based mostly on page counts, which can be inherently inaccurate, especially if your toner coverage is much more than the 5% anticipated (which is an industry standard) especially when printing in ‘high quality’. Also, printer memory errors do play a big part in this as well, therefore the estimated remaining toner life displayed on your printer is only a rough rule-of-thumb measurement. The actual page yields depend upon a variety of factors, such as page coverage, image types and print job sizes. While the confirmed page yield for these compatible colour cartridges is 2500 pages for the black and 2200 for each of the colours, this number would be reached only if you were printing at 5% page coverage. To give you a better idea of this coverage, I have provided an image which is attached to this message. Experiencing faded or streaking in print outs and inaccurate supply levels shown, are all indicating that the cartridges in question are ‘nearing to’ the end of their life span and unfortunately, this is a downside of using non-genuine supplies I am afraid. For your peace of mind: another way to check this would be by removing the cartridges from the printer and checking the coverage of the toner powder on the rollers. Please see the attached image, the left toner is a depleted cartridge that has been removed from the printer and the right toner is a new one that it is about to be installed. In light of the above, I would advise to very gently clean the toner cartridges’ rollers so that you can use the little bit of toner that is left and it may also be worth purchasing another set of cartridges as a back-up so that they can be installed when the print-outs received are faded/ and you decide it is time to install a new cartridge. I do think this may be a better option for you than purchasing a set of genuine Brother cartridges due to the cost difference between original and compatible cartridges, or changing the supplier all together as our compatible cartridges come with a great price tag, 12 months warranty and customer support advisors who are always more than happy to help! I hope that this has provided you with all of the information that you require regarding the cartridges that you are using, but please don’t hesitate to get back in touch if I can be of any further assistance to you. Thank you. Kind regards, Joana S.

Posted 7 years ago

“Black is OK. Colours dry up often and have to go through cleaning cycle”

Helpful Report

Posted 7 years ago

Dear Mr Edgar, Thank you for taking the time to leave your review and notify us of your experience, please accept my sincerest apologies for the issues that you have been experiencing with regards to our compatible HP 920 ink cartridges. At Internet-Ink, we take great pride in ensuring our customer’s satisfaction and the cartridges that you had purchased are very reliable, high quality cartridges therefore it is very disappointing to hear of their intermittent performance. Having looked in to this further for you I can confirm these cartridges are simply a plastic tank that holds the ink. They have no affect with regards to the printing quality which is determined by the print head situated inside your printer, therefore if the printer is regularly used for printing text documents that require black ink only, the coloured nozzles are more likely to start to clog up due to lack of use. Therefore we recommend to print a coloured test page at least once a week in order to keep the ink flowing, this will prevent the ink from drying up and ensure consistent print quality. With the above being said, all our cartridges are supplied with a 12 month warranty, therefore if the issue does persist even though all colours are being used regularly, then please contact us either on 0871 288 4549 or send us an email to support@internet-ink.co.uk quoting your order number 4797186. Thank you. Kind Regards, Joana S.

Posted 7 years ago

“I have always bought cartridges from you but when I tried to order a single HP304XL yesterday I was advised that you no longer stock single originals as as my new printer will not work with compatibles my future purchases will be with a different supplier.”

Helpful Report

Posted 7 years ago

Dear Mr Hughes, Thank you for taking the time to leave your review. While we completely understand your disappointment in regards to being unable to purchase your single original cartridges from us, I can confirm that unfortunately due to a number of big price increases from the original printer manufacturers we are currently reviewing the viability of stocking original ink cartridges, therefore for the past couple of weeks these particular cartridges were available to purchase only in multipacks of a black and tri-colour ink cartridges as we feel that these packs represented the best value for money to our customers. I have since raised your concerns regarding the lack of listings for the OEM cartridges that you require and have been reassured that all of the present options have now been updated in regards to your printer model, including listings for individual cartridges as we have seen a lot of interest for these particular cartridges despite the rising prices. Furthermore, I am delighted to inform you that we have received an update from our supplier to inform us that a new stock of compatible cartridges with revised microchips is expected around March 6th meaning that in just a couple of weeks' time we will be able to provide working stock of remanufactured cartridges for your printer, therefore we sincerely hope that you will re-consider coming back to us next time you require more ink cartridges for your DeskJet printer as I am sure we will able to save you money on your next ink purchase. I hope that I have been able to provide you with all of the information that you require but if I can be of any further assistance to you, please don’t hesitate to get back in touch. King Regards, Joana on behalf of Internet-Ink Team

Posted 7 years ago

“I have used Internet Ink compatibles for many years with no complaints, but having recently changed my printer I was disappointed to see that cartridges I received on 4th February registered as empty when first installed. Ironic that within a week I received an e-mail from Internet Ink claiming that "All our compatible ink cartridges have full ink level monitoring"”

Helpful Report

Posted 7 years ago

Dear Mr Newberry, Thank you for taking time to leave a review regarding your Internet-Ink purchase. We are so sorry to hear that your first experience of using our remanufactured Canon ink cartridges has been so disappointing! We are eager to reassure you that we are a reputable business with a good reputation, on which we take great pride. I have looked in to your query regarding the concerns you have expressed about the remanufactured cartridges that you have received and I can confirm that the reason that the ink levels are displaying as ‘no ink’ on your printer is due to it being a previously used cartridge that has been re-filled and the suppliers being unable to reset the contacts, however if you simply close the ‘no ink’ warning message box and hold down the reset button on your printer (an upside-down triangle in a circle) for around 15-30 seconds / until your printer begins to react (until the amber light stops flashing or the printer starts to make a noise), then release the button and wait for the printer to finish the reset, it will then ignore the ink level warning and continue to print as normal. Please be advised that the low ink warning may still be displayed but the printer should now allow you to carry on printing with the cartridge as expected. The above reset instructions are always supplied with the remanufactured Canon cartridges to ensure all our customers are fully aware of the reset procedure, therefore we suspect that you may have inadvertently disposed of the informational leaflet before familiarising yourself with the reset procedure. I would just like to add that the technical update email you have received from us recently concerns all compatible ink cartridges that we supplied fully-chipped (these cartridges are made from scratch just like the HP 364 cartridges you used to purchase from us for your now defunct printer), while unfortunately ink levels on certain remanufactured (re-filled) cartridges still cannot be reset. I hope that I have been able to provide you with all of the information that you require but if we can be of any further assistance to you, please don’t hesitate to get back in touch. Kind Regards, Internet-Ink Team

Posted 7 years ago

“I have been a customer for many years now and have always been very satisfied with service and quality. However, just lately I have had several problems with getting my printer , Epson SX535WD to accept the cartridges and I find this very frustrating. I'll give this one more try but if such problems continue I will have to consider changing supplier.”

Helpful Report

Posted 7 years ago

Dear Mr O'Donoghue, Thank you for taking time to leave your review. We are really sorry to hear of the issues you have been experiencing lately when trying to replace compatible ink cartridges. Having checked your orders we note that you have placed several orders last year, all for 1301 series black cartridges. These cartridges are supplied with an updated version microchip, therefore we suspect that it may be causing recognition issues if installed alongside colour cartridges supplied in 2017 as they would contain an older version microchip. As you have now placed a new order for 2x complete sets of black and colour cartridges we believe that this will resolve the issue you have experienced previously and allow you to continue using your Epson printer and Internet-Ink cartridges as expected. Please be assured that all of our cartridges are sold with a 12 month warranty, therefore please do not hesitate to contact our customer service team on 0871 288 4549 or send us an email to support@internet-ink.co.uk should you experience any further issues with the cartridges purchased from Internet-Ink. Thank you. Kind regards, Internet-Ink Team

Posted 7 years ago

“"Your opinion matters to Internet-ink" Respond to email. "Undeliverable: RE: Your opinion matters to Internet-ink"”

Helpful Report

Posted 7 years ago

Dear Mr Freelove, Please note that all reviews are collected via reviews.co.uk website, therefore any attempts to reply to the review request via email will be unsuccessful. While we sincerely hope that you are happy with the service provided and the products received from Internet-Ink, please be assured that all cartridges are supplied with a 12 month warranty, therefore please do not hesitate to contact us on 0871 288 4549 or send us an email to support@internet-ink.co.uk should you experience any issues and we will be happy to assist you. Thank you. Kind Regards, Internet-Ink Team

Posted 7 years ago

“Wow this took a long time to be shipped! Just had email to say it’s coming, had forgotten about.”

Helpful Report

Posted 7 years ago

Dear Ms Smith, Thank you for taking time to leave your review. At Internet-Ink, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible, therefore please accept my apologies on behalf of Internet-Ink Team for a delay in dispatching your order placed on the 20th December 2018, however our office closed on 20th December 2018 for the festive period and re-opened again on 02.01.2019 as stated on the invoice you would have received via email. I can see though that your particular order was dispatched on the same day the office re-opened after the festive period. To make it as fair as possible we process all orders in the order they are received in unless express delivery option has been selected, however do have a number of express delivery options available which are always displayed at the checkout. I hope that I have been able to provide you with all of the information that you require but if I can be of any further assistance to you, please don’t hesitate to get back in touch. Kind Regards, Internet-Ink Team

Posted 7 years ago

“normally VG site, but this time found it garbled 2 or 3 times... BUT got in OK ... 3rd time lucky!! got what I wanted.... any queries very promptly answered... good , quick delivery.... THANKS”

Helpful Report

Posted 7 years ago

“After installing my Internet inks cartridges my Epsom printer said “didn’t recognise cartridges” . I’ve had this problem before but at least I got about three quarters of use from them. I’v now bought a new printer and will use Epson inks as the quality is better for photos and at least the cartridges will be recognised!”

Helpful Report

Posted 7 years ago

Dear Mr Burke, Thank you for taking time to leave a review. Our records show that we have not been contacted regarding any issues with the cartridges from this particular order #4770845. It is very disappointing to hear you are experiencing recognition issues with the cartridges purchased from ourselves, this is certainly very unusual as all cartridges we supply undergo several stages of rigorous testing procedures to meet our quality requirements, and we pride ourselves on supplying highest quality cartridges available and take great care in ensuring that all compatible cartridges come with the latest version microchips to prevent any recognition issues. Having checked your account we note that you have placed 2 orders with us in the last couple of months for 2 different series compatible Epson ink cartridges. To enable us to look into this further for you, could we please ask you to contact us at your earliest convenience on 0800 612 0874 quoting your order number 4770845 and your Epson printer model number, alternatively please email as at support@internet-ink.co.uk Please rest assured that all our cartridges come with a 12 months warranty for your peace of mind, therefore we will certainly provide you with our freepost returns label to enable you to return the cartridges to us for either a full refund or replacement cartridges. Our offices are open Monday to Thursday 8.30am-5pm and Friday 8.30am-2.30pm excluding Bank Holidays. We hope that we have provided you with all the information you require, and we look forward to hearing from you shortly. Kind Regards, Internet-Ink Team

Posted 7 years ago

“I had assumed that I could simply insert the ink cartridges in the printer. There was not hint that a reset would be needed. Consequently I have not used them.”

Helpful Report

Posted 7 years ago

Dear Mr Rushbrook, Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with this particular order #4784511 placed for a Compatible Epson 33XL T3351-T3364 Ink Cartridge Multipack of 4 ink cartridges. Having looked into this further I can also confirm that the installation & reset instructions were sent with the cartridges you have purchased from us simply because we value our customers' time, therefore we try to ensure customers are aware of the correct reset procedure should this be necessary, though most printers accept compatible cartridges straight away with no issues at all. Furthermore, all cartridges are covered by 12 months warranty for your peace of mind. Should you wish to discuss this further or arrange a return of your unwanted cartridges, please simply contact our customer support team on 0871 288 4549 or email us at support@internet-ink.co.uk - we will be more than happy to assist you further. Thank you. Kind regards Internet-Ink Team

Posted 7 years ago

“The ease of ordering the ink, but the time "First class mail" I should of received the ink next day after placing order, that is "First class mail"”

Helpful Report

Posted 7 years ago

Hello Richard Thank you for taking the time to leave us a review. Royal Mail aim to deliver 1st Class post the next working day but it is not guaranteed. We aim to dispatch your order within 1-3 business days, more often than not we dispatch within 24 hours. Apart from the delay in the arrival of your parcel I do hope that you are pleased with the rest your experience with Internet Ink. If ever you encounter a problem or you would like to make an enquiry please do not hesitate to contact us on our freephone support line; 08006120874 Thank you Kind Regards Wendy Support Team

Posted 7 years ago

“I have used you before with no problems. This time i saw you were offering bank15 as a discount. Having logged in I tried this code and my give me 10 and neither worked. So it's full price. My only hope is I hav'nt paid for 2 lots in the turmoil. I will wait and see.”

Helpful Report

Posted 7 years ago

Thank you for leaving us a review, I am sorry to hear that you had been unable to apply a discount to your order. Having looked in to this for you it would appear that the code's hadn't been correctly applied to your order however I have now refunded you the difference back on to your chosen payment method therefore as the issue has now been resolved, we'd greatly appreciate it if you'd consider revising your review to give an accurate reflection of your experience with us. Thank you. Kind Regards, Kirsty

Posted 7 years ago

“Terrible ink cartridges, didn’t last more than a week”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with this order. All of our cartridges are covered by our 12-month warranty. Please call our support team on 0800 612 0874 who will be happy to assist. Our offices are open Monday to Friday from 8.30am to 5pm, excluding bank holidays. Kind regards Internet-Ink

Posted 8 years ago

“Cannot say that I'm happy when the ink cartridges will not work in my printer”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review. All of our cartridges are covered by our 12-month warranty. I can see that our support team have contacted you regarding this issue and replacement cartridges have been sent. Our support team are on hand to deal with any issues on free phone number 0800 612 0874, Monday to Friday 8.30am to 5pm. Kind regards Internet-Ink

Posted 8 years ago

“Fast service, good product but poor packaging for shipment via mail. My last order was open with contents spilling out. Please make sure the jiffy bag is secure prior to shipping”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review. I can assure you that great care is taken when packing our orders and all packages are securely sealed before being handed over to Royal Mail. Unfortunately once our packages are in Royal Mails possession we have no further control over how they are handled. I can only apologies on behalf of Royal Mail that the package arrived damaged. Kind regards Internet-Ink

Posted 8 years ago

“Disappointed by the lack of discount offered, and a long time for delivery,. I hope the high capacity cartridges deliver good value.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review. I can confirm that a 10% discount was applied to this order. The delay to the delivery was down to the adverse weather conditions and Royal Mail having a large backlog of packages, this was unfortunately beyond our control. Kind regards Internet-Ink

Posted 8 years ago

Internet Ink is rated 4.8 based on 18,054 reviews