Internet Ink Reviews

Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

4.8 Rating 17,492 Reviews

98 %

of reviewers recommend Internet Ink

4.8

Based on 17,492 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Ink:

Supplying the Best Value Compatible Printer Ink Cartridges since 2002; Internet Ink is the place to come for all your printing needs. We supply cartridges for HP, Canon, Brother, Epson, Samsung & Xerox printers as well as selling a range of printing & office supplies.

We offer a full range of Multipacks & Bulk Packs, meaning you can stock up on your cartridges for amazing prices.

All our orders come with Free Delivery and a 1 Year Guarantee, so why not switch to Internet Ink today!

Visit Website

Phone:

01590481311

Email:

support@internet-ink.co.uk

Location:

Unit 4 Ensign Yard,
670 Ampress Lane,
Lymington
Hampshire
SO41 8QY

Write Your review

Tell us how Internet Ink made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Black is OK. Colours dry up often and have to go through cleaning cycle”

Helpful Report

Posted 6 years ago

Dear Mr Edgar, Thank you for taking the time to leave your review and notify us of your experience, please accept my sincerest apologies for the issues that you have been experiencing with regards to our compatible HP 920 ink cartridges. At Internet-Ink, we take great pride in ensuring our customer’s satisfaction and the cartridges that you had purchased are very reliable, high quality cartridges therefore it is very disappointing to hear of their intermittent performance. Having looked in to this further for you I can confirm these cartridges are simply a plastic tank that holds the ink. They have no affect with regards to the printing quality which is determined by the print head situated inside your printer, therefore if the printer is regularly used for printing text documents that require black ink only, the coloured nozzles are more likely to start to clog up due to lack of use. Therefore we recommend to print a coloured test page at least once a week in order to keep the ink flowing, this will prevent the ink from drying up and ensure consistent print quality. With the above being said, all our cartridges are supplied with a 12 month warranty, therefore if the issue does persist even though all colours are being used regularly, then please contact us either on 0871 288 4549 or send us an email to support@internet-ink.co.uk quoting your order number 4797186. Thank you. Kind Regards, Joana S.

Posted 6 years ago

“I have always bought cartridges from you but when I tried to order a single HP304XL yesterday I was advised that you no longer stock single originals as as my new printer will not work with compatibles my future purchases will be with a different supplier.”

Helpful Report

Posted 6 years ago

Dear Mr Hughes, Thank you for taking the time to leave your review. While we completely understand your disappointment in regards to being unable to purchase your single original cartridges from us, I can confirm that unfortunately due to a number of big price increases from the original printer manufacturers we are currently reviewing the viability of stocking original ink cartridges, therefore for the past couple of weeks these particular cartridges were available to purchase only in multipacks of a black and tri-colour ink cartridges as we feel that these packs represented the best value for money to our customers. I have since raised your concerns regarding the lack of listings for the OEM cartridges that you require and have been reassured that all of the present options have now been updated in regards to your printer model, including listings for individual cartridges as we have seen a lot of interest for these particular cartridges despite the rising prices. Furthermore, I am delighted to inform you that we have received an update from our supplier to inform us that a new stock of compatible cartridges with revised microchips is expected around March 6th meaning that in just a couple of weeks' time we will be able to provide working stock of remanufactured cartridges for your printer, therefore we sincerely hope that you will re-consider coming back to us next time you require more ink cartridges for your DeskJet printer as I am sure we will able to save you money on your next ink purchase. I hope that I have been able to provide you with all of the information that you require but if I can be of any further assistance to you, please don’t hesitate to get back in touch. King Regards, Joana on behalf of Internet-Ink Team

Posted 6 years ago

“I have used Internet Ink compatibles for many years with no complaints, but having recently changed my printer I was disappointed to see that cartridges I received on 4th February registered as empty when first installed. Ironic that within a week I received an e-mail from Internet Ink claiming that "All our compatible ink cartridges have full ink level monitoring"”

Helpful Report

Posted 7 years ago

Dear Mr Newberry, Thank you for taking time to leave a review regarding your Internet-Ink purchase. We are so sorry to hear that your first experience of using our remanufactured Canon ink cartridges has been so disappointing! We are eager to reassure you that we are a reputable business with a good reputation, on which we take great pride. I have looked in to your query regarding the concerns you have expressed about the remanufactured cartridges that you have received and I can confirm that the reason that the ink levels are displaying as ‘no ink’ on your printer is due to it being a previously used cartridge that has been re-filled and the suppliers being unable to reset the contacts, however if you simply close the ‘no ink’ warning message box and hold down the reset button on your printer (an upside-down triangle in a circle) for around 15-30 seconds / until your printer begins to react (until the amber light stops flashing or the printer starts to make a noise), then release the button and wait for the printer to finish the reset, it will then ignore the ink level warning and continue to print as normal. Please be advised that the low ink warning may still be displayed but the printer should now allow you to carry on printing with the cartridge as expected. The above reset instructions are always supplied with the remanufactured Canon cartridges to ensure all our customers are fully aware of the reset procedure, therefore we suspect that you may have inadvertently disposed of the informational leaflet before familiarising yourself with the reset procedure. I would just like to add that the technical update email you have received from us recently concerns all compatible ink cartridges that we supplied fully-chipped (these cartridges are made from scratch just like the HP 364 cartridges you used to purchase from us for your now defunct printer), while unfortunately ink levels on certain remanufactured (re-filled) cartridges still cannot be reset. I hope that I have been able to provide you with all of the information that you require but if we can be of any further assistance to you, please don’t hesitate to get back in touch. Kind Regards, Internet-Ink Team

Posted 7 years ago

“I have been a customer for many years now and have always been very satisfied with service and quality. However, just lately I have had several problems with getting my printer , Epson SX535WD to accept the cartridges and I find this very frustrating. I'll give this one more try but if such problems continue I will have to consider changing supplier.”

Helpful Report

Posted 7 years ago

Dear Mr O'Donoghue, Thank you for taking time to leave your review. We are really sorry to hear of the issues you have been experiencing lately when trying to replace compatible ink cartridges. Having checked your orders we note that you have placed several orders last year, all for 1301 series black cartridges. These cartridges are supplied with an updated version microchip, therefore we suspect that it may be causing recognition issues if installed alongside colour cartridges supplied in 2017 as they would contain an older version microchip. As you have now placed a new order for 2x complete sets of black and colour cartridges we believe that this will resolve the issue you have experienced previously and allow you to continue using your Epson printer and Internet-Ink cartridges as expected. Please be assured that all of our cartridges are sold with a 12 month warranty, therefore please do not hesitate to contact our customer service team on 0871 288 4549 or send us an email to support@internet-ink.co.uk should you experience any further issues with the cartridges purchased from Internet-Ink. Thank you. Kind regards, Internet-Ink Team

Posted 7 years ago

“"Your opinion matters to Internet-ink" Respond to email. "Undeliverable: RE: Your opinion matters to Internet-ink"”

Helpful Report

Posted 7 years ago

Dear Mr Freelove, Please note that all reviews are collected via reviews.co.uk website, therefore any attempts to reply to the review request via email will be unsuccessful. While we sincerely hope that you are happy with the service provided and the products received from Internet-Ink, please be assured that all cartridges are supplied with a 12 month warranty, therefore please do not hesitate to contact us on 0871 288 4549 or send us an email to support@internet-ink.co.uk should you experience any issues and we will be happy to assist you. Thank you. Kind Regards, Internet-Ink Team

Posted 7 years ago

“Wow this took a long time to be shipped! Just had email to say it’s coming, had forgotten about.”

Helpful Report

Posted 7 years ago

Dear Ms Smith, Thank you for taking time to leave your review. At Internet-Ink, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible, therefore please accept my apologies on behalf of Internet-Ink Team for a delay in dispatching your order placed on the 20th December 2018, however our office closed on 20th December 2018 for the festive period and re-opened again on 02.01.2019 as stated on the invoice you would have received via email. I can see though that your particular order was dispatched on the same day the office re-opened after the festive period. To make it as fair as possible we process all orders in the order they are received in unless express delivery option has been selected, however do have a number of express delivery options available which are always displayed at the checkout. I hope that I have been able to provide you with all of the information that you require but if I can be of any further assistance to you, please don’t hesitate to get back in touch. Kind Regards, Internet-Ink Team

Posted 7 years ago

“normally VG site, but this time found it garbled 2 or 3 times... BUT got in OK ... 3rd time lucky!! got what I wanted.... any queries very promptly answered... good , quick delivery.... THANKS”

Helpful Report

Posted 7 years ago

“After installing my Internet inks cartridges my Epsom printer said “didn’t recognise cartridges” . I’ve had this problem before but at least I got about three quarters of use from them. I’v now bought a new printer and will use Epson inks as the quality is better for photos and at least the cartridges will be recognised!”

Helpful Report

Posted 7 years ago

Dear Mr Burke, Thank you for taking time to leave a review. Our records show that we have not been contacted regarding any issues with the cartridges from this particular order #4770845. It is very disappointing to hear you are experiencing recognition issues with the cartridges purchased from ourselves, this is certainly very unusual as all cartridges we supply undergo several stages of rigorous testing procedures to meet our quality requirements, and we pride ourselves on supplying highest quality cartridges available and take great care in ensuring that all compatible cartridges come with the latest version microchips to prevent any recognition issues. Having checked your account we note that you have placed 2 orders with us in the last couple of months for 2 different series compatible Epson ink cartridges. To enable us to look into this further for you, could we please ask you to contact us at your earliest convenience on 0800 612 0874 quoting your order number 4770845 and your Epson printer model number, alternatively please email as at support@internet-ink.co.uk Please rest assured that all our cartridges come with a 12 months warranty for your peace of mind, therefore we will certainly provide you with our freepost returns label to enable you to return the cartridges to us for either a full refund or replacement cartridges. Our offices are open Monday to Thursday 8.30am-5pm and Friday 8.30am-2.30pm excluding Bank Holidays. We hope that we have provided you with all the information you require, and we look forward to hearing from you shortly. Kind Regards, Internet-Ink Team

Posted 7 years ago

“I had assumed that I could simply insert the ink cartridges in the printer. There was not hint that a reset would be needed. Consequently I have not used them.”

Helpful Report

Posted 7 years ago

Dear Mr Rushbrook, Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with this particular order #4784511 placed for a Compatible Epson 33XL T3351-T3364 Ink Cartridge Multipack of 4 ink cartridges. Having looked into this further I can also confirm that the installation & reset instructions were sent with the cartridges you have purchased from us simply because we value our customers' time, therefore we try to ensure customers are aware of the correct reset procedure should this be necessary, though most printers accept compatible cartridges straight away with no issues at all. Furthermore, all cartridges are covered by 12 months warranty for your peace of mind. Should you wish to discuss this further or arrange a return of your unwanted cartridges, please simply contact our customer support team on 0871 288 4549 or email us at support@internet-ink.co.uk - we will be more than happy to assist you further. Thank you. Kind regards Internet-Ink Team

Posted 7 years ago

“The ease of ordering the ink, but the time "First class mail" I should of received the ink next day after placing order, that is "First class mail"”

Helpful Report

Posted 7 years ago

Hello Richard Thank you for taking the time to leave us a review. Royal Mail aim to deliver 1st Class post the next working day but it is not guaranteed. We aim to dispatch your order within 1-3 business days, more often than not we dispatch within 24 hours. Apart from the delay in the arrival of your parcel I do hope that you are pleased with the rest your experience with Internet Ink. If ever you encounter a problem or you would like to make an enquiry please do not hesitate to contact us on our freephone support line; 08006120874 Thank you Kind Regards Wendy Support Team

Posted 7 years ago

“I have used you before with no problems. This time i saw you were offering bank15 as a discount. Having logged in I tried this code and my give me 10 and neither worked. So it's full price. My only hope is I hav'nt paid for 2 lots in the turmoil. I will wait and see.”

Helpful Report

Posted 7 years ago

Thank you for leaving us a review, I am sorry to hear that you had been unable to apply a discount to your order. Having looked in to this for you it would appear that the code's hadn't been correctly applied to your order however I have now refunded you the difference back on to your chosen payment method therefore as the issue has now been resolved, we'd greatly appreciate it if you'd consider revising your review to give an accurate reflection of your experience with us. Thank you. Kind Regards, Kirsty

Posted 7 years ago

“Terrible ink cartridges, didn’t last more than a week”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with this order. All of our cartridges are covered by our 12-month warranty. Please call our support team on 0800 612 0874 who will be happy to assist. Our offices are open Monday to Friday from 8.30am to 5pm, excluding bank holidays. Kind regards Internet-Ink

Posted 7 years ago

“Cannot say that I'm happy when the ink cartridges will not work in my printer”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. All of our cartridges are covered by our 12-month warranty. I can see that our support team have contacted you regarding this issue and replacement cartridges have been sent. Our support team are on hand to deal with any issues on free phone number 0800 612 0874, Monday to Friday 8.30am to 5pm. Kind regards Internet-Ink

Posted 7 years ago

“Fast service, good product but poor packaging for shipment via mail. My last order was open with contents spilling out. Please make sure the jiffy bag is secure prior to shipping”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. I can assure you that great care is taken when packing our orders and all packages are securely sealed before being handed over to Royal Mail. Unfortunately once our packages are in Royal Mails possession we have no further control over how they are handled. I can only apologies on behalf of Royal Mail that the package arrived damaged. Kind regards Internet-Ink

Posted 7 years ago

“Disappointed by the lack of discount offered, and a long time for delivery,. I hope the high capacity cartridges deliver good value.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. I can confirm that a 10% discount was applied to this order. The delay to the delivery was down to the adverse weather conditions and Royal Mail having a large backlog of packages, this was unfortunately beyond our control. Kind regards Internet-Ink

Posted 7 years ago

“Speedy service. local supplier.”

Helpful Report

Posted 7 years ago

“Good price and delivery time. Disappointed that the ink didn't seem to print many pages before running out.”

Helpful Report

Posted 7 years ago

“I liked the price! Which is just as well as my inks dried out/evaporated in 3 months. I rarely use my colour Canon inkjet for colour mostly as a B&W photocopier. Not good to turn it on and see all the colour ones needed changing with perhaps one small photo in 12 weeks.”

Helpful Report

Posted 7 years ago

“Always found Internet Ink very good but the dropped below their usual high standards. allowing me to purchase a set of inks for my Epson printer knowing they had a problem with the black cartridge. I had to purchase a genuine Epson cartridge instead”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. We try to keep ahead of all firmware updates and problems with compatible cartridges at all times, but unfortunately from time to time problems do slip through. Please accept our apologies. Kind regards Internet-Ink

Posted 7 years ago

“Very efficient and prompt service but having said that I often get confused by your discounts which seem to be less than I expected on your invoice you send to me.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review. I'm sorry to hear that the discount on our invoices confuse you, I can confirm that they do calculate correctly, however, your comments have been taken on board. Kind regards Internet-Ink

Posted 8 years ago

Internet Ink is rated 4.8 based on 17,492 reviews