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Internet-Ink Reviews

4.8 Rating 17,037 Reviews

97 %

of reviewers recommend Internet-Ink

Company Reviews

4.8

Based on 17,037 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Internet-Ink:

Internet-ink.com are the ink experts. Buy your cheap printer ink cartridges, laser toner cartridges and writing pens from their secure online store. Internet-ink offer fast free delivery with all orders on inkjet supplies and laser consumables. For great deals and savings on original and compatible cartridges, visit the website now. We stock brands from Epson, HP, Canon, Parker, Waterman and many more. If you need help or support call 0800 612 0874 or 0115 937 1520 and talk to our printer cartridge experts.

Visit Website

Email:

support@internet-ink.co.uk

Location:

PO Box 475,
Lymington
Hampshire
SO41 1GN

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Internet-Ink 5 star review on 18th March 2021

Internet-Ink 5 star review on 18th December 2020

Internet-Ink 5 star review on 18th December 2020

Internet-Ink 5 star review on 19th November 2020

Internet-Ink 5 star review on 19th November 2020

Internet-Ink 3 star review on 14th March 2019

Matthew Goddard

Internet-Ink 3 star review on 14th March 2019

Matthew Goddard

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My recent purchase was very disappointing as one of the two black ink cartridges was damaged and leaking .I complained to you but got no reply .This will probably affect my future purchases for both myself and my wife”

Posted 4 years ago

Dear Mr Cairns, Thank you for taking the time to leave your review. I am truly sorry to hear of your recent shopping experience with Internet-ink. Having checked the system I can confirm that we have no record of receiving your initial complaint unfortunately, therefore could you please contact us as soon as possible either on 0871 288 4549 or send us an email to support@internet-ink.co.uk and confirm the email address the original enquiry had been sent to and an approximate date if possible so that we can carry out an internal investigation. I would also like to take the opportunity to send my sincerest apologies for the issue that you have experienced in regards to your order and the inconvenience it has caused. At Internet-Ink, we take great pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet yours – or our own – expectations in regards to your order which is extremely disappointing for us. Please rest assured that we will not leave you 'out of pocket' for the leaking cartridge, therefore if you could please confirm if you prefer to receive a refund or a replacement cartridge, I will ensure that the relevant action is taken to your order as soon as possible. I would just like to add that the order number #4809372 quoted in the review relates to your order placed in November which was for an Epson 29XL series multipack of 4 cartridges while your more recent order #4831581 placed in April was for Epson 18XL black ink tanks, therefore I suspect this to be the order in question. As the cartridges are not interchangeable, we would also like to check the model number of your Epson printer to ensure that the correct replacement cartridge is being dispatched (if replacement is required) and so I would be grateful if you could also provide the model number of your printer. We look forward to hearing from you. Kind Regards, Joana on behalf of Internet-Ink Team

Posted 4 years ago

“Bought a multi pack of some genuine Canon ink cartridges but the one I needed desperately was defective. Expecting a replacement to be sent immediately I was surprised when they wouldn't do this. First I had to send the defective one back for them to confirm the obvious. Only then did they send a replacement. Bottom line 48 hrs + with no printer. The return postage was repaid but not the service I was expecting. Will think twice before I use them again.”

Posted 5 years ago

“Issue with the cartridge, after few print, cartridge log release, and have a warning message on the printer. I thought it was just the one colour have the problem, but changed another one, have the d=same issue.”

Posted 5 years ago

Dear Mr Muhunthan, Thank you for taking the time to leave your review and notify us of your experience, please accept my sincerest apologies for the issues that you have experienced with regards to our compatible OKI toner cartridges. At Internet-Ink, we take great pride in ensuring our customer’s satisfaction and the cartridges that you had purchased are very reliable, high quality cartridges therefore it is very disappointing to hear of their failure to perform correctly. Having looked in to this for you, I can see that you hadn’t contacted us at the time that the issue was experienced and the reason I mention this is because we offer a 12 month warranty on all of the products that we sell therefore had you contacted us, we would have most likely been able to resolve the issues that you had experienced and if this wasn’t possible we would have found a way to resolve this to your satisfaction. With the above being said, I would still really like to rectify your previous experience therefore please could I ask if you still have the cartridges that were rejected by your printer? Please could you also confirm the exact error that occurred at the time of use and any steps you may have taken to rectify the error. Please contact us either on 0871 288 4549 or send us an email to support@internet-ink.co.uk quoting your printer model number and the order number 4801598. As soon as the above information has been received, we will hopefully be able to assist you further and resolve the issues that you had experienced. Thank you. Kind Regards, Joana S.

Posted 5 years ago

“Photos printed show poor quality and begin to fade after a short time. Color on pictures fade.”

Posted 5 years ago

Dear Mrs Lynch, Thank you for taking time to leave a review regarding your Internet-Ink purchase. I am sorry to hear that your print outs have faded and I would like to reassure you that we do print tests with all of the cartridges that we sell prior to dispatching them to our customers and with the test prints that we have, we haven’t experienced any fading. With that being said, to ensure that you are getting the best possible outcome it is worth ensuring that the printer is set to ‘high quality’ rather than ‘draft’ and that you have selected the relevant paper type that you are printing on. The reason I mention this is, when printing on ‘high quality’ setting this will disperse more ink on to the paper and in turn this then reduces fading from occurring. With that being said, if you want the absolute best quality of print, you should always use Original manufacturer’s inks and paper. There are numerous factors that can affect the quality and longevity of a print. Examples of such factors include display conditions: exposure to UV light, humidity and atmospheric conditions, it is also possible that on some papers the durability can change considerably over time. As I am sure that you are aware, the cost difference between original and compatible ink cartridges is quite significant and therefore if you wish to continue using compatible cartridges (and saving money) I would recommend considering using a print shield spray to protect your images, as this will give you peace of mind that fading will not occur. I appreciate that as you have already printed these images out once and you are now no-longer able to display them, that this will now have effectively cost you ‘double’ due to having to re-print them therefore as a way of an apology, if acceptable to you I would like to offer you 1x full set of compatible ink cartridges for your printer. Please could you confirm if this will be acceptable at your earliest convenience by sending an email to support@internet-ink.co.uk quoting your order number 4784581 and I will then ensure that the relevant action is taken as soon as possible. We look forward to hearing from you. Thank you. Kind Regards, Joana on behalf of Internet-Ink Team

Posted 5 years ago

“The prices are competitive and the delivery. One of the four cartridges indicated empty when loadd.”

Posted 5 years ago

Dear Mr Watson, Thank you for taking time to leave a review regarding your Internet-ink purchase. Having looked into your order I can confirm that these particular Canon PG-540 XL and CL-541 XL ink cartridges do not show accurate ink levels. It is common to get a low ink warning as the cartridges are being reused, therefore your printer 'thinks' that you have inserted an old ‘empty’ or nearly empty ink cartridge hence the flashing orange light. These particular cartridges are supplied with a simply rest instructions that will override the low ink warning and enable you to carry on using the cartridges as expected. The instructions are usually attached to a copy of the invoice supplied with the cartridges. We will contact you via separate email and enclose the relevant instructions for future reference. Please be assured that all of our cartridges are sold with a 12 month warranty, therefore please do not hesitate to contact our customer service team on 0871 288 4549 or send us an email to support@internet-ink.co.uk should you experience any further issues. Thank you. Kind regards, Internet-Ink Team

Posted 5 years ago

“Unable to finish order as couldn't log into your site.”

Posted 5 years ago

Dear Mr Shepherd, Thank you for taking the time to leave your feedback. We are sorry to hear that you have been experiencing problems logging in. To ensure you have regained access to your Internet-Ink account we are going to reset it for you and send a private email with your temporary log in credentials. Once logged in you will be able to change your password. Thank you. King Regards, Internet-Ink Team

Posted 5 years ago

“I really wished to buy colour only for hp orignal cartidges. This did not seem possible. Biros were all too expensive.”

Posted 5 years ago

Dear Mr Tate, Thank you for taking time to leave a review. I am sorry to hear you were unable to locate a listing for a colour cartridge for your HP printer. Having checked your account I note that you have purchased a multipack of HP 301XL Black and colour ink cartridges on the day the review was submitted. Please follow the link I have enclosed for you below next time you require a colour ink cartridge as we do sell these cartridges individually as well as in multipacks, the latter represent better value for money: https://www.internet-ink.com/HP/HP-301-XL-Original-Colour-Ink-Cartridge If you have further issues locating certain products online in future, please call us on 0800 612 0874 whereby one of our helpful and friendly sales advisors will gladly assist you in placing the order. In terms of pens, most of the stock we hold is that of higher value pens that can be gifted. When it comes to standard pens for office use, we generally offer these items in packs of 12 as we supply businesses and schools that usually that have higher stock requirements. For instance, we have Paper Mate Comfortmate Retractable Blue pens (S0512281) in packs of 12 that are priced at £13.30 per pack (£1.10/pen) or Paper Mate FlexGrip Ultra Capped Black (S0190113) or Blue (S0190153) pens with medium nibs at £1.16/pen (pack price - £13.94), however, there is currently additional 10% discount available until midnight Tuesday (discount code - GIFT10) Please could I ask that the next time you do need to place an order for some replacement cartridges or pens please bear us in mind as our pricing structure changes on a daily basis due to being run from a live price feed, meaning that if we get any price reductions we pass these straight down to our customers and therefore we may be able to save you money off of your next ink purchase I hope that I have been able to provide you with all of the information that you require but if I can be of any further assistance to you, please don’t hesitate to contact us again. King regards, Joana on behalf of Internet-Ink Team

Posted 5 years ago

“I used the ink to print my annual calendar, one photograph per page and each photograph faded badly when exposed to light. Ink is fine for casual document printing but I will not use again for photographs. I can't fault the quick service.”

Posted 5 years ago

“I tried about 16 times over 4 days to get past my address and order details screen to actually pay for the ink but it just went back to that previous screen instead of proceeding to the payment screen.”

Posted 5 years ago

Dear Mr Barron, Thank you for contacting Internet-Ink. We are sorry to hear of the issues that you have experienced in regards to placing your order online. Please could we ask you to contact us either by email support@internet-ink.co.uk or telephone 0871 288 4549 and confirm the error message that was displayed on your computer screen when you attempted to proceed to the payment page, as this will enable us investigate this further for you. We would just like to add that we have a free order line number 0800 612 0874, therefore you are more than welcome to give us a call and place your order over the telephone. We look forward to hearing from your shortly. Kind Regards, Internet-Ink Team

Posted 5 years ago

“The ink has been fine in the past and the price is good. But the website is terrible! The move from one stage to another was very bumpy, not at all fluent. Then I was told that my email address was not acceptable - to whom? It was the same one I have used for years and without errors. When I got the email to confirm my order, it showed a password - well, 7 asterisks. I hadn’t been asked to create a password and the one I wold have chosen does not have 7 characters. So you have a password for me that I don’t know. Great! It was such a hassle ordering and paying (where date of issue showed up as 201) that I very nearly threw in the towel.”

Posted 5 years ago

Thank you for taking the time to leave a review. I'm sorry to hear that you found our website difficult to navigate. If the actions didn't run smoothly it is probably an issue with your PC browser rather than the website. All accounts have a password when they are set up, however when confirmed it will be covered by asterisks to keep the information confidential, we do not have access to this information. Our customer support team are available on 0800 612 0874, between the hours of 8.30am and 5pm Monday to Friday, excluding bank holidays to assist with any issues. Kind regards Internet-Ink

Posted 5 years ago

“I have a Epson Printer XP 247 and struggled really hard to get my printer to recognise the compatible inks I bought from you. Sceptical about ordering any more.”

Posted 6 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with this order. All of our cartridges are covered by our 12 month warranty. Please call our support team on 0800 612 0874 who will be happy to assist. Our offices are open Monday to Friday from 8.30am to 5pm, excluding bank holidays. Kind regards Internet-Ink

Posted 5 years ago

“Surely your system has some idea of frequency of order for regular customers, which would tell you that if I have an order 1 week I do not need an email the following week telling me that there is 15% off if I order before whatever and I don't want a follow up every couple of weeks. I like your products but not the hassle.”

Posted 6 years ago

Thank you for taking the time to leave a review. Our special offer emails have an unsubscribe button which can be selected at any time. Kind regards Internet-Ink

Posted 6 years ago

“I received the ink this morning which I was happy for swift delivery then on opening the package it all went wrong. I ordered ink for two different Epsom printers so would have expected them to have been bagged separately but no they were all in the same bag loose so without thinking I emptied the bag out, then had to check all the codes on them to know which one belonged to which printer then only to find they don't print in my printer. I know you cant be held responsible for that but very disappointed”

Posted 6 years ago

Thank you for taking the time to leave a review. All of our cartridges are covered by our 12 month warranty. When compatible cartridges are not recognized, in most cases a simple reset is all that is required. Please call our customer support team on 0800 6120874 who can assist you with any issues, and if we fail to get the cartridges working in your printer we will take them back for a full refund or upgrade to originals. Our offices are open Monday to Friday between the hours of 8.30am & 5pm. Kind regards Internet-Ink

Posted 6 years ago

“unable to use discount code GIVEME10 no idea why not”

Posted 6 years ago

Thank you for taking the time to leave a review. The discount code only applies to compatible ink cartridges, as your order is for toner cartridges the code will not work. Kind regards Internet-Ink

Posted 6 years ago

“Black toner failed within two weeks and keep getting error codes off the others”

Posted 6 years ago

Thank you for taking the time to leave a review. All of our toners are covered by our 12 month warranty. Our records show that we have not been contacted regarding any issues with this order. Please contact our support team on 0800 6120874 who will be happy to assist with any issues. Our offices are open Monday to Friday 8.30am to 5pm excluding bank holidays. Kind regards Internet-Ink

Posted 6 years ago

“The ink cartridges were not very full & did not last as long as the genuine Dell Cartridges.”

Posted 6 years ago

Thank you for taking the time to leave a review. All of our cartridges are covered by our 12 months warranty. Please call our support team on 0800 6120874 between 8.30am and 5pm Monday to Friday, excluding bank holidays to discuss this matter further. Kind regards Internet-ink

Posted 6 years ago

“After a few repeat orders, they put the wrong post code on the parcel so to date I have not got my order????????????????? Yes you are aware of the wrong doing!!!!”

Posted 6 years ago

Thank you for taking the time to leave a review. We are aware of this issue and it has been rectified. As the postcode was set up in a mixture of upper and lower case it was misread by the courier. The address details have now been updated on the account to prevent this from happening again on any future orders. Please accept our apologies for any inconvenience caused and I can confirm that the courier fees have been refunded. Kind regards Internet-Ink

Posted 6 years ago

“Cartridges only partly filled”

Posted 6 years ago

Thank you for taking the time to leave a review. I can see that you did not got back to us after a member of our support team gave you some instructions to follow. All of our cartridges are covered by our 12 months warranty. Please call our support team on 0800 6120874 between 8.30am and 5pm Monday to Friday, excluding bank holidays to discuss this matter further. Kind regards Internet-ink

Posted 6 years ago

“Wrong inks sent,so return them as advised and ordered again .CORRECT ONES ARRIVED NEXT DAY!! (muy pronto) never heard anymore or any refund. Loyal customer, but loyalty don't mean much nowadays i'm sorry to say. I received a email asking for a review otherwise I would not had bothered.Sometimes little things mean a lot....”

Posted 6 years ago

Thank you for taking the time to leave a review. Initially the wrong inks were ordered, we shipped as per the order. RMA was given to return the inks for a refund, unfortunately the return was never received by us. Had a proof of posting been obtained as advised a refund would have been issued. Kind regards Internet-Ink

Posted 6 years ago

“you only sell compatible ink at better price, but this does not work well on my printer. I cannt tell the ink level. so I have to avoid your compatible product. Hence "{Poor"”

Posted 6 years ago

Thank you for taking the time to leave a review. We reviewed pricing on all Original cartridges to reduce them as much as possible, enabling us to be more competitive. Unfortunately this means that we can no longer allow a further discount on original cartridges. Most of our original cartridges have been reduced by more than 10%. The discount code still applies to compatible cartridges. Unfortunately on the compatible inks in question we are unable to set the chips to read the ink levels, apart from this they are very good quality and you will know when replacements are required as the ink will start to fade. Kind regards Internet-Ink

Posted 6 years ago

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Internet-Ink is rated 4.8 based on 17,037 reviews