Interflora.ie Reviews

Name: Interflora.ie
Address: Interflora House, Water Gate, Sleaford, Lincolnshire
Rating: 4.53

4.5 Rating 1,728 Reviews

87 %

of reviewers recommend Interflora.ie

Company Reviews

Metrics

4.5

Based on 1,728 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Interflora.ie 5 star review on 9th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What my Mam and Dad for Christmas Day got wasn’t as per the pictures advertised. It was just about acceptable as a centre piece but not any way value for money. You have to note that it looks very miserable .Please note that the second picture was the previous bunch of flowers sent to my Mam at the beginning of December for her birthday worth €55. Please compare. I was so disappointed as I couldn’t be with them for Christmas. 😢”

Helpful Report

Posted 5 months ago

Hi Catherine, I am so sorry to hear this. Thank you for taking my call today. All the best Michelle

Posted 5 months ago

“Disappointed. The images online do not represent the bouquets delivered. Whilst the bouquet was beautiful and fresh, it was a far cry from what was advertised/ purchased.”

Helpful Report

Posted 5 months ago

Hi, This is disappointing to hear. If you would like us to look into this please contact us at: Hello@interflora.co.uk or via our website and Live chat link, so that we can look into this for you. If you have a photo that would be grand and would help us to investigate with our florist. Please also state why you were not happy with the flowers. Many thanks Michelle

Posted 5 months ago

“Very frustrating paid for delivery to be there early because I wanted the flower to arrive at the door when she was actually there but instead arrived later when the recipient wasn't home and handed to a neighbour.”

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Posted 5 months ago

Hi Philip, I am very sorry to hear this. I can see that you have contacted us directly and that we have now resolved this issue with you. Kind regards Michelle

Posted 5 months ago

“Poor quality - the flowers didn't look nice- they looked like they were passed their best - and I was a bit embarrassed as they were for a funeral. Very poor - lack of quality for the price. Never again will I purchases from Interflora.”

Helpful Report

Posted 1 year ago

Hi, This is very disappointing to hear. If you would like me to look into this further for you. please head to https://www.interflora.co.uk/page/contact with your order number and a brief description and we will be back in touch. Kind Regards Julia

Posted 1 year ago

“I recently had the unfortunate experience of using Intrafloral's flower service not once, but twice, and both times left me thoroughly disappointed. Despite paying what I considered a hefty sum, the quality of the flowers fell far short of expectations. To make matters worse, when I reached out to their customer service for assistance, I was met with unhelpful responses and little to no effort to rectify the situation. Based on my encounters, I cannot in good conscience recommend Intrafloral to anyone seeking an online flower service. The lack of attention to detail and the dismissive attitude of their customer service team left me baffled and frustrated. As a result, I have decided to take my business elsewhere and will not be utilizing their services again. If you're in need of a reliable and satisfactory flower service, I strongly encourage you to explore other options beyond Intrafloral. It's clear that there are better sources available for ordering flowers online, and I would hate for anyone else to experience the same disappointment that I did.”

Helpful Report

Posted 1 year ago

Hi, Sammy, I am sorry this has happened. If you would like me to look into this further for you, please contact us via our website - https://www.interflora.co.uk/page/contact with your order numbers and an brief description and we will be back in touch. Many thanks Julia

Posted 1 year ago

“I was completely embarrassed when I saw what was actually delivered to my mum for her birthday. Instead a Large size ( 64 euro) of a pretty pink and red roses and carnitions, she got 3 pink roses ( leaves looking wilted~not fesh at all) and 3 carnations with a big bunch of green leaves aorund to make it look bigger. Really disappointed and embarrassing situation!! I will never use your service again!”

Helpful Report

Posted 1 year ago

Hi JSG, This is very disappointing, please contact us if you would like us to look into this for you, email us with your order details or you can contact us via live chat. Email us at hello@interflora.co.uk Best regards Michelle

Posted 1 year ago

“Interflora cancelled my flower deliver the morning of Valentines day, leaving me with no alternatives nor enough time to order something else. It was extremely disappointing. The flowers were to be delivered to to my grieving mother in the absence of my father. I will not use this company again, and would recommend not using them if you want a reliable service.”

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Posted 1 year ago

Hi, I am so sorry to hear you were disappointed .I have sent an email addressing this. Kind regards Pippa

Posted 1 year ago

“Such bad quality. Would not use ever again. 60e for a shocking bunch of flowers delivered to my mother today”

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Posted 1 year ago

Hi Niamh, I am sorry to hear this, please contact us at Hello@interflora.co.uk so that we can look into this for you. Kind regards Michelle

Posted 1 year ago

“I order flowers for my friend for her birthday while I’m over in Australia. Thinking she would receive the lovely flowers as advertised. When really she recieved a small petty version , not remotely similar . Will not use interflora again”

Helpful Report

Posted 2 years ago

Good afternoon, This is disappointing to hear, please contact us at Hello@interflora.co.uk or via our website live chat, so that we can look into this for you. Best regards Michelle

Posted 2 years ago

“I paid €179 for the flowers plus €16 delivery charged. I ordered the most expensive flowers in your website advertisement but my mother received the wrong flowers. I am very disappointed and furious! I am sorry that I ordered to Interflora.”

Helpful Report

Posted 2 years ago

Good afternoon Criselda, I am very sorry to hear of your experience on this occasion and I can see that you have contacted us directly to resolve this. Best wishes, Valerie

Posted 2 years ago

“Ordered 8.30 am for same day delivery not advised until 2.15 pm:- Marcus, Your Interflora Order Number: IN50234635101 I’m so sorry to advise, but we are unable to deliver your order as requested. Unfortunately, the address provided for delivery is not covered by a local Interflora florist. I have cancelled your order and issued a full refund back to your payment card – this should show in your account within a few days. Please accept my sincere apologies for the disappointment this may cause. If you require further assistance you can contact us by email, or alternatively, you can Live Chat with us by visiting the Contact Us page on our website – www.interflora.co.uk/page/contact. Too late for me to order elsewhere. I was a regular user but will use a local direct florist now. Marcus Chapman”

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Posted 2 years ago

Hi Marcus, I'm really sorry to hear about this. I can see that one of my colleagues has sent you a separate email. Kind Regards Anita

Posted 2 years ago

“The flowers were almost dried out and very poor quality. They were a gift to my mother on her 80th birthday. I will never use this service again. Very very disappointed as I paid €59 including postage.”

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Posted 2 years ago

Dear Fionnuala, I'm so sorry to hear this. I've sent you a separate email to address this for you. Thank you for taking the time to leave a review. Kind regards, Hayley.

Posted 2 years ago

“Mum loved the flowers - thank you!”

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Posted 2 years ago

Dear David thank you for taking the time to leave a review. Kind regards Pippa

Posted 2 years ago

“Unfortunately the flowers I ordered with this service didn't arrive. The follow up from the U.K. side was fine but at the end of the day no flowers were delivered in the U.S. so not happy at all.”

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Posted 2 years ago

Hi Tony I understand how upset you must be. I can see that a colleague has been in touch with you regarding this.Kind regards Pippa

Posted 2 years ago

“Flowers arrived over a day late on my mother's 99th birthday eventhough they were ordered 3 days previous.”

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Posted 2 years ago

This is disappointing to hear. I can confirm an email has been sent in response to this .Kind regards Pippa

Posted 2 years ago

“The delivery was a day late, unacceptable”

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Posted 2 years ago

Hello, Catherine, thank you for your feedback. I have sent an email to you about your delivery, kind regards Marie

Posted 2 years ago

“Sub-standard bouquet vs. what we chose on the website. Poor colour mix and quality. Not branded with Interflora. Disappointing.”

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Posted 2 years ago

I am sorry to hear you were disappointed with the bouquet Barry & Janine. If you would like us to look into this for you, please contact us with your order number at https://www.interflora.ie/page/contact. Kind regards Valerie

Posted 2 years ago

“Always problems. Slow to get back to you. This company has gone down hill.”

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Posted 2 years ago

Dear John, I am so sorry you were disappointed with the service on this occasion. Thank you for your review. Kind regards Deborah.

Posted 2 years ago

“Flowers not delivered!!😡”

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Posted 2 years ago

Hi there, I am really sorry that your order has not been delivered. Thank you for speaking to me today and I am pleased I was able to assist you. Kind regards Rob.

Posted 2 years ago

“Delivered grocery store flowers / they aren’t even arranged. I have a pic but can’t see how to upload. This was for a 96 year old birthday / mortified!”

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Posted 2 years ago

Hi there, I'm so sorry to hear you were disappointed. Can you please contact us at Interflora.ie/contact with your order details so we can look into this for you. Kind regards, Hayley.

Posted 2 years ago

Interflora.ie is rated 4.5 based on 1,728 reviews