Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Metrics

Info

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Intasure:

Intasure's insurance products combine flexiblility with comprehensive cover. All our policy documents are in English and you will talk directly to a UK based English speaking support team.

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish it had been clear earlier that the insurance I had just arranged with you was backed by RSA. I avoided taking out a policy with Towergate that was backed by RSA because of the recent hacking of the RSA personal records. And Towergate was offering the same policy wording but less expensive!”

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Posted 9 years ago

“Straightforward and efficient phone-call to give new card number for renewal. But it would have been easier and more pleasant if the call handler could have spoken clearly and not rushed her speech.”

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Posted 9 years ago

“Very helpful staff on the phone. Called me back when requested. Got a good deal on insurance.”

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Posted 9 years ago

“Good service on substantive product, but didn't welcome the unsolicited, speedy follow-up on sale of products I don't want/need, which kept coming, despite a request to stop. Much better to include a 'tick box' on front end page, then customers could opt or not for this information and then wouldn't be bothered by stuff for which they haven't asked. Thanks.”

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Posted 9 years ago

“I found the Intasure Internet portal very user unfriendly: on trying to enter it I got a brutal message saying "Access Denied" without any explanation why. It was only when I contacted the customer services team that I was told that my account had been blocked (I've no idea why). I was very disappointed to be told that because of migration to a new system the age of my property would now be taken into account, and that, since my house was built before 1989, my premiums would rise substantially next year. This seems to me to be a change in underwriting criteria driven not by claims experience but by the desire to generate more profit. My property's level of risk has not changed in the 10 years I have been with Intersure and I would argue that my house, built in the early 70's, is of far sounder construction than many properties built recently. I will not be seeking to renew with Intersure in 2016.”

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Posted 9 years ago

“Compared to UK home insurance premiums Intasure premiums are considerably higher.”

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Posted 9 years ago

“What you'd expect from insurance companies”

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Posted 9 years ago

“Despite being told I would receive a call back on my first call this took 3 days to happen and I had to phone twice. Not good if an Insurance company wants your custom”

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Posted 9 years ago

“Impossible to register for on line policy documentation”

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Posted 9 years ago

“Intasure are generally quite good and relatively easy to deal with. They call us every year to renew and, because we live abroad most of the year, we appreciate their bearing the cost of the calls. That said, we have yet to make a claim against the company. Yesterday, however, when Intasure called, our card details would not work for them. It transpired that their system had gone down temporarily. This was rectified later, and the transaction was subsequently completed accordingly. However, on this occasion, we had arranged via previous mails for Intasure to pass me to their Cliams department regarding a potential (first) claim for damage to our DVR Security system by a lighting strike. We actually resolved the situation ourselves yesterday morning, so didn't need to make a claim at all. But it is disappointing that the promised transfer was forgotten or swept aside by Intasure. In short, an easy company to deal with, but only when we make a claim proper will it be possible to properly evaluate Intasure as a Company. Hope that helps.”

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Posted 9 years ago

“The lady on the phone didn't seem overly polite. I got a bit upset about the fact that my excess was changed from 50 pounds to 250 and I don't think she handled it very well.”

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Posted 9 years ago

“great informative agent able to give instant answers and advice. Great price no hassle no pressure. Best company I have ever dealt with will be recommending to friends & family.”

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Posted 9 years ago

“Pleasant staff on the phone. Speedy sending of documents by email. Minus - was unable to get through on the phone last Friday however when I emailed to report this I was called back. So they redeemed themselves.”

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Posted 9 years ago

“Firstly, the response to my request via the mail system was very prompt. Once on the way the assistant was very helpful and efficient and we progressed to the quotation stage quickly. Twice I was contacted to discuss the quotation, but was not in a position to pursue it there and then, but, that was no problem and finally I was called when I was in a position to deal with it. I had a total of three issues on the table, two of which were cleared immediately and quickly confirmed by email . The third however was answered on the phone, but, unlike the other two, I am still awaiting email confirmation of the conclusion as promised, hence my 3 star rating. Oh but for a simple email it could have been 5 star. Throughout, all of the people I spoke to were polite efficient and businesslike.”

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Posted 9 years ago

“Call back was very quick but due to a query I was put on hold and a short while later the line went dead. Did not receive a return call so after 30 minutes I called and was told that the girl I had been speaking to had tried to call me back but my line was engaged. It was not! Thereafter everything went fine and I purchased the cover that I needed.”

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Posted 9 years ago

“Staff were very helpful when I spoke t them but never phoned back when they said they would and I was always forced to chase them up. Underwriters took ages to make the smallest of decisions and we were forced to take the standard policy without insuring our outdoor furniture otherwise our holiday home would have been uninsured. Still waiting for the final cost to be confirmed almost a week after having initially contacted them. I marked this as normal as this seems par for the course these days!”

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Posted 9 years ago

“The member of staff at the call centre was pleasant and informative.”

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Posted 10 years ago

“The quote in the post was inaccurate. On the phone I was told it was because they had not spoken to me before raising the renewal quote. Why do they just not call me so an accurate quote can be done. In excess of 5% too high. Resolved on the phone but my stop customers going elsewhere if renewal quote was zccurate”

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Posted 10 years ago

“I recently renewed my Policy (actually my daughter renewed it on my behalf as my computer skills are not very good and I was in Egypt at the time) she dealt with the matter over the phone Raising two points on the disclosure form at my request. Point one I didn't need 1 Million pound cover on the property as 250,000 pounds would adequately cover total loss including rebuild and all fees. Point two I had in previous years completed the section about Flooding. I had entered that the property had flooded. This in my opinion was incorrect as I had assumed that the water damage that I had suffered from a burst domestic pipe in the flat above would possibly be classed as flooding and I wanted to fully disclose any thing that would nullify any future claim. The claim value was for approx. 500/600 pounds. My daughter asked if there would be any reduction in premium based on the two points raised and was told No and that the premium would stand, I would have thought that as your exposure had been greatly reduced that a reduction of premium would be in order. Yours Faithfully Tom Henderson”

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Posted 10 years ago

“When we received our renewal I contacted you re paying monthly as we may not own the house for another 12 months. Intasure said we could pay by direct debit, it would work out cheaper if we did cancel the policy. The DD would be dealt with by your sister firm. So we went ahead. What was not explained was that we were agreeing to a credit agreement rather than a simple DD monthly payment. When I received the paperwork. I was not happy I tried to operate their website without any success. I telephoned intasure and told your contact I was fed up the credit process was more trouble than it was worth. The time I spent was longer than I have spent before to renew with you. When I read the credit paperwork it was not what we wanted at all. I was put through to your accounts and paid in full. In all the years we have used Intasure this was the longest and most frustrating renewal procedure ever. David Thorne. 136595”

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Posted 10 years ago

Intasure is rated 4.7 based on 7,176 reviews