“I have never had to claim against the policy, so cannot rate the service beyond the renewals team. I had problems with my renewal. You can only pay on-line by direct debit and incur high interest charges. You can only pay by card for a one-off annual payment by phone. You cannot pay by bank transfer as a one off payment. The phone lines were very busy. I didn't get call backs and when I did manage to get through the very lovely agent was pushing for automatic renewal. Two weeks before they did try to call me a few times at home to get me to renew over the phone, but not at times I was available. There needs to be a service by which you can pay by bank transfer or for the policy as a one off payment on line.”
“I laboured through several websites and telephone conversations unsuccessfully before discovering Intasure, having been referred to their own website. From my first impressions of the website, I quickly realised they would be able to help with my insurance requirements. Shamil was the telephone advisor I spoke to, and I commend his friendly and efficient service, answering my questions, taking me through the various information to hand, and helping me to secure the most appropriate cover. I very much appreciated his cheerful humour too - an unexpected detail during a call I expected to be long and painfully laborious!
I'm very grateful to find the cover I wanted, and very happy with the outcome of the excellent customer service I received.”