Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Metrics

Info

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Intasure:

Intasure's insurance products combine flexiblility with comprehensive cover. All our policy documents are in English and you will talk directly to a UK based English speaking support team.

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didnt like the surprise of being told I had to have flat roof, if any inspected, at the last minute I have been insured with you for 12 years without making a claim andnow think price is expensive. You have so many get out clauses that I wonder if it is worth insuring the property Regards B Williams”

Helpful Report

Posted 10 years ago

“Weekend call centre access was not possible. On line account reset was not possible. Received 3 copies of same document in succession, without the minor amendment requested.”

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Posted 10 years ago

“(1) Why is rebuilding costs based on £1 million pounds, it will cost only a fraction of this to rebuild in the event of total destruction! Why not offer a sliding scale of rebuilding costs thereby reducing the renewal premium. (2) Why have we been charged a transaction processing charge of £10.55p Perhaps time to consider changing to another insurer. I await your reply with interest.”

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Posted 10 years ago

“Quote Premium this year seems to have increased quite a lot considering we have never so far made any claims on our polcy”

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Posted 10 years ago

“My inquiry was easily dealt with and was fully explained.”

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Posted 10 years ago

“I found Ben the salesman to be very helpful and cooperative. He spent 40 minutes going through the finer points of the policy and explaining things clearly that needed explanation. Although I feel that the cost of insurance and the Dask combined were rather expensive, I did, at least, feel more relaxed once I had taken the plunge (just knowing that the place was covered in the event of a natural disaster, or fire etc). I feel that Intasure were pressurising the customer in insisting that they would only offer Dask cover if they purchased buildings cover as this naturally did not give me the option to shop around for a more suitable or economical policy. On a final note, being able to insure my Turkish property without speaking Turkish was good, and all the documents are in English.”

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Posted 10 years ago

“Generally a very positive experience until I came to pay, - it is still a UK call centre, phone always answered quickly by polite well trained staff who are knowledgeable about the product they are selling and can provide answers to questions. Major gripe this year is the cost of credit, I usually pay monthly but with base rates still at 0.5% how can a finance charge of 15.4% to pay monthly be justified? Even paying by credit card incurred a 2.5% fee, and I was told to pay by debit card or cheque would still cost 2.5% so this is simply a hidden charge. Unfortunately just like the airlines, this does leave a bad taste!”

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Posted 10 years ago

“I thought the personnel I spoke to were quite unhelpful and unwilling to make improved prices in comparison to other companies I spoke to. I renewed due to my unorganised life and working away from home had to do it. Hope next year you are more competitive”

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Posted 10 years ago

“Policy good and ticks all the boxes but staff not honest with regard to clauses attached. Advised me I would definitely get money back once renovations to property were complete and even quoted me a return figure. Policy schedule says otherwise and confirmed by a phone call. Disappointed as honesty and clarity are to me essential. Listen to the recordings and you will hear that the lady concerned makes NO reference to the charges at the end of the renovation being variable!!”

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Posted 10 years ago

Intasure is rated 4.7 based on 7,176 reviews