Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Metrics

Info

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Intasure:

Intasure's insurance products combine flexiblility with comprehensive cover. All our policy documents are in English and you will talk directly to a UK based English speaking support team.

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Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I very nearly changed insurers when I realised that you charged a "Transaction Fee" to process a debit card payment. Had your (excellent) customer service person not found a small discount to remove the issue, you would certainly have lost the business. You are the first supplier (to me) for many years to have attempted this ploy - shame on you.”

Helpful Report

Posted 9 years ago

“Why do insurers always have to treat loyal customers in such a poor way. A significant increase in premium at renewal, combined with a deterioration in cover. It was only after challenging them that the premium was reduced, and the deterioration in cover put back to where it should have been in the first place - "an administrative error by the underwriter"! I might have believed that story if it hadn't been the second time it had been tried on me.”

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Posted 9 years ago

“Generally I have found Intasure an easy company to contact and the one claim we had made (against us - liability...) was seamlessly sorted out by them. Usually we pay by installment which attracts a payment surcharge (as it does with most insurance companies, so am not going to complain) - however, this year I decided to pay in one go. I was HUGELY angered to find out that there was a 2.5% surcharge for ANY payment method!! So that's debit card, credit card or bank transfer. In other words 2.5% is ALWAYS going to be added to the bill if you pay as a lump sum, so it ISN'T a surcharge it's just a standard charge. It's one of those really annoying things that is making me think twice about renewing with them.”

Helpful Report

Posted 9 years ago

“18/12/15 Despite asking, by e-mail, for a receipt for the premium on my insurance policy, paid by debit-card on the 17/12/15: I have as yet received no receipt - just another set of Policy documents. Please send Premium receipt as soon as possible C.J. Lee”

Helpful Report

Posted 9 years ago

“On the whole the contact was good but conflicting info from different staff did not give a good impression. Initial quote was competative but another £60+ added once they telephoned for more details. Told this was because quote form didn't request enough info. Not overly impressed as this is a big percentage difference and ended up making them one of the more expensive rather than one of the best value as initially thought. Pushed for time so accepted but next year will definitely look round again.”

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Posted 9 years ago

“Great quote, great service. However, if someone says they are going to phone to pay and commence the insurance cover, don't keep phoning up to 3 times a day!”

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Posted 9 years ago

“Initially spoke to an adviser that I felt to be rude and I therefore did not renew policy. Next person that phoned completely different and I therefore took out policy however when wanting extra cover have today received anther call from someone not listening and being rude therefore I have not got this policy sorted. assistance would be appreciated. It is a shame a small minority can give such a bad impression of a company whilst others have been very helpful.”

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Posted 9 years ago

“I very much dislike Intasure's apparent policy of every year proposing an increase in premium far above inflation, typically 10%, without any sound justification. When challenged, they "back down" and give a reduced quotation, with only justifiable increases. This seems to me to be a very poor way to treat loyal long-term customers and an attempt to trick the unwary into over-paying. I therefore support the government's proposals to require insurers to quote the previous, as well as the new premium proposal when issuing a renewal invitation.”

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Posted 9 years ago

“Pleased to insure with you again but update on my insurance details did not come through until 10.30 on the day it had to be paid for at 4.pm. Several calls we made to me but i was not in until 2.30 pm. Please review.”

Helpful Report

Posted 9 years ago

“Two policies were recently due for renewal. I received email reminders but the pre renewal phonecalls were very close to the time of the renewal. I was traveling when I got one of the calls and it was not a good time to speak but there was not enough time to reschedule the call. I felt rushed and unprepared.”

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Posted 9 years ago

“Contacting one of your advisers appeared to more difficult than in previous years: have you cut back on staff? However, once connected, your rep was very helpful. My biggest disappointment was that, even though I asked, there appeared to be very little room for negotiation from the price quoted in the renewal letter. Therefore, when the next renewal comes up, in a year's time, I will certainly compare Intasure to other insurance companies and take the best offer available. Regards, Jim Leese”

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Posted 9 years ago

“We have a £50 excess yet every year the renewal documentation turns up with a £250 excess. That is not the definition of a renewal and requires amending EVERY YEAR. The Intasure phone team are less relaxed than they used to be. Indeed the final woman I spoke to - Ashley - was tetchy. Customers are allowed to be tetchy, suppliers are not !”

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Posted 9 years ago

“I tried phoning 3 times and each time was bumped around departments and then hung up on! Was getting very frustrated so chose a different option and got through to a real person! Once through the process was simple and the agent very efficient!”

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Posted 9 years ago

“My only complaint is that you appear to have given me wrong information about buying a house in France. I asked the lady if she knew at what stage of the house purchasing procedure, exchange of contracts or signing Deed of Sale, that I became responsible for insuring the property. She replied that people took out insurance when contracts are signed. I have learnt since that it is at the signing of the Deed of sale, so I have insured the property over a month too soon. Stephen Robinson”

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Posted 9 years ago

“Why was the e mail quote initially increased by £10?”

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Posted 9 years ago

“The rules seem very inflexible in terms of altering the policy and putting it in my name - unhelpful I felt.”

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Posted 9 years ago

“Sadly an insurance company is only really as good as the way it pays out on claims so wriggling out of paying undoes all the good work the staff have done over the years.”

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Posted 9 years ago

“I am waiting for a response to my complaint about the admin charge applied to both policies. I used a debit card - not a credit card. Charges for processing my payment are part of your business process - and should be included in your quotation. I cannot think of any other company, off the top of my head, that separates out their administrative charges as a separate item. Maybe you'd like me to pay a portion of your rent and heating! Breaking down your premium in this way has meant I have not been able to compare your premium effectively against other quotes. Inclusion in your premium would have made you more expensive than competitors and I may well have chosen to change insurers. I await a reply to my email. LInda Thomas”

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Posted 9 years ago

“I contacted to insure a holiday lodge . I informed the person I dealt with that my husband had recently passed away and the policy was in his name but I am also the owner and I would need to change the policy to my name . This would be the same policy for the same property but transferred to my name . I was advised that this would have to be a new policy and was charged at £50 more than previously quoted . With my present circumstances I agreed to this payment as I was given no option or assistance by your staff member to continue with the original quote. Even though I could supply a death certificate and also probate certificate in a few weeks time she said it would have to be a solicitors letter otherwise, which would be an added cost . I was not happy with this advice and will certainly look around for another policy next year.”

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Posted 9 years ago

“In all honesty, we continue our insurance cover with Intasure to ensure we have the basic covers. But the one and only time we needed 'Intasure' when we had water penetration problems via the roof, our claim was dismissed. Our urbanization in Spain do not cover roof areas of apartments, (Horizontal community spaces). Most do, but ours do not. Do hope, that if ever we need to make a further claim, some hidden 'small print will not be thrown at us!! It is only when you make a claim (and we only claim if essential), that the true colors are shown. So let's hope we can have confidence for the future.”

Helpful Report

Posted 9 years ago

Intasure is rated 4.7 based on 7,176 reviews