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Intasure Reviews

4.7 Rating 7,175 Reviews

96 %

of reviewers recommend Intasure

Company Reviews

4.7

Based on 7,175 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Intasure:

Intasure's insurance products combine flexiblility with comprehensive cover. All our policy documents are in English and you will talk directly to a UK based English speaking support team.

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

Intasure 5 star review on 17th October 2020

Intasure 5 star review on 31st December 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not made a claim in all these years just get an increased premium every year. Interesting that despite me telling you more than once that this account is not run by Justin that you insist on sending everything to Justin, obviously a sexist organisation that think that men still pay for everything and are in charge of everything... not in my world!”

Posted 7 months ago

“The customer service is brilliant , all staff great . Just very disappointed this year the company changed their underwriters and the insurance went up 100% . Unfortunately because of the set up we couldn’t find anyone cheaper .”

Posted 11 months ago

“I've been with them for a number of years without issue, but when renewing this year their payment system was faulty, they took my payment three times from my credit card and when I alerted them they did nothing to reimburse me. After many phone calls and e-mails, I had to make a claim through my bank to get the money back. Not good, I fear their service is deteriorating.”

Posted 1 year ago

“Just renewed my Spanish property insurance and this year opted to pay premium in full and not monthly. Agent said Premium Credit cancelled but first payment has been debited from my account. Rang again and agent said she would cancel and return payment but still no correspondence or return of premium”

Posted 1 year ago

“Still it received my £25 voucher nor has my husband who recommended me! Disappointing!”

Posted 1 year ago

“Was disappointed with the details of the policy. Breakdown on the quotation. Telephone team are clearly on bonus for signing you up, they a persistent in contacting on the phone all the time, adding pressure to signing up for the insurance. Not looking forward to next year, with them chasing to renew the cover.”

Posted 2 years ago

“I have never had to claim against the policy, so cannot rate the service beyond the renewals team. I had problems with my renewal. You can only pay on-line by direct debit and incur high interest charges. You can only pay by card for a one-off annual payment by phone. You cannot pay by bank transfer as a one off payment. The phone lines were very busy. I didn't get call backs and when I did manage to get through the very lovely agent was pushing for automatic renewal. Two weeks before they did try to call me a few times at home to get me to renew over the phone, but not at times I was available. There needs to be a service by which you can pay by bank transfer or for the policy as a one off payment on line.”

Posted 2 years ago

“I had tried to phone the company over a period of two weeks. With most phone calls I was kept on the phone for over an hour. My requests for a call back were met with the information that my phone was engaged. As it wasn't I was later told it had something to do with representatives working from home. one person called me on my home phone but said she could not hear me. The length of waiting time caused me to borrow a friends phone. She is Norwegian and has free calls. Each time I spoke with a representative I voiced my opinion that it did not bode well for a claim that I could not get in touch with the company. No one reassured me or even apologised. When making a payment the total amount was not clarified. Most companies taking a payment over the phone will say "I am taking x amount from your card today are you happy with that. I just had" Are you happy to go ahead"? I changed my address on all emails I sent to. you but even today after the payment has been taken I am having to request that you change my address, and ammend the answers to 8 and 9. I have also asked for the amount taken in payment to be clarified. I have never had a, satisfactory answer to my question that if every flat in my block is insured by a different company in the event of damage to the building how do you proceed. I have found my whole experience with you frustrating. I have stayed with you merely because I trust an English company more than a, Cypriot one”

Posted 2 years ago

“Policy seems suitable. Operative didn't ring at arranged time for me to accept it. When I rang, they said they had been in a meeting and were just about to ring me. Having accepted the policy, it proved impossible to register on the Portal to see the documents. I rang for help and was told that the Portal was broken and IT people couldn't get in to fix it because of Covid. Operative thought lack of access was pretty unimportant, said the documents had been emailed to me. I think they probably were but, for whatever reason, I can't find them now (Sunday) when I want to print them out, so will have to ring again on Monday to ask for a repeat emailing. Unfortunately this does not inspire confidence!!”

Posted 3 years ago

“The insurance side of it was good but I've just received an email saying I have to sign another document by email & if I don't I'll be charged £10 if they have to remind me, even though it's not even due for 2.5 weeks. Sounds very threatening & nasty. Also they say they've lent me the money for this policy. I'm honestly thinking of cancelling because I'm still in the cooling off period”

Posted 3 years ago

“Having our insurance renewal ose to an actual claim provided a real insight into how insurance companies work. We initially registered a claim and within a day we had a revised renewal quote which had increased by £185. We have had a loss adjuster visit our property and we have have had an update from him after two weeks since his visit to say he's not had any instruction from Intasure yet on how to progress. When I rang and asked Intasure on progress on our claim I was told they were very busy...... Well we had to instruct a roofer to repair our roof as Intasure would not provide any update on our claim and our decision was OUR choice. Amazing as had we not progressed our building would have suffered further significant damage. We still haven't had an update on our claim but the good news for Intasure is they rang to chase up our renewal - how thoughtful ! My experience of other claims are of minor issues so maybe this is just the norm for an insurance company. So overall pretty pathetic”

Posted 4 years ago

“There is a major problem with registering: the temporary password will not be accepted.”

Posted 4 years ago

“I do not like being charged double for being an existing customer on renewal.”

Posted 4 years ago

“Annoying being continually asked the same 3 questions before getting into a conversation. Felt I was often the one to chase and demand explanations.”

Posted 4 years ago

“The original caller has been great and so helpful so no compliant about her help at all. It’s the after service that’s caused an issue. I have notified you of an issue on the policy and I now sending my fourth email about it. Every answer I get is unclear about the policy and it’s not good enough. Needs sorting ASAP please”

Posted 4 years ago

“Promised a hard copy of policy. It was not sent.”

Posted 4 years ago

“I find the communication for the renewal very confusing. It does not come across in Plain English. The lack of clarity in the renewal documentation gives the impression that it's been created via Google Translate or similar. What I am interested in, as the customer, is what I have to pay. Several values are quoted in the paperwork and it is very confusing, and not straight forward to understand what premium I will pay. I do not find Intasure an easy organisation to do business with.”

Posted 4 years ago

“The process took 45 minutes- I appreciate a number of legal procedure need to be discussed but I honestly couldn't take it anymore. The person at the end of the line sounded like a robot going through the motions- not pleasant at all. At least the process is a one off.”

Posted 4 years ago

“We've just renewed with you and are in our third year. Very shocked and disappointed to be told that your admin fee was £50. That's 25% of the premium. It was reduced slightly during discussion, but still very high.”

Posted 5 years ago

“I like your Company bec the staffs members are polite and very good in explaining the Policy I take out.So I rated you no 2. I will be expecting to receive my Policy Documents next week as you promised...you're very considerate for those people like me who have diffiulty using the Computer online bec to be honest... I don't have Laptop and Printer in my house. I just used my Mobile phone to open my yahoo E-mail. Keep up the good works. Have more Power to your Company.”

Posted 5 years ago

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Intasure is rated 4.7 based on 7,175 reviews