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Intasure Reviews

4.7 Rating 7,175 Reviews

96 %

of reviewers recommend Intasure

Company Reviews

4.7

Based on 7,175 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Intasure:

Intasure's insurance products combine flexiblility with comprehensive cover. All our policy documents are in English and you will talk directly to a UK based English speaking support team.

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

Intasure 5 star review on 17th October 2020

Intasure 5 star review on 31st December 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Process to set things up takes far too long, kept on phone for very long time each time I ring (at my expense) with far too much repetition in things asked and also read out to me. Don't see point of being sent all the policy document for me to read which I did (!) to then have to listen to it being read out to me also word for word on the phone ! Too much unnessary repetition! Also don't like only being sent everything via email documents which i have to print out at my expense as prefer hard copy, for my records as much easier to read. Shame when people due to low income have to pay via direct debit monthly to find have to do so via very long winded complicated external agency and are then charged interest for doing so. All far too complicated, too much paperwork and could all be lot simpiler.”

Posted 6 years ago

“the portal does not work and when I went to sign my document online that did not work either. not impressed with either facility”

Posted 6 years ago

“Claims not dealt with. At the time we were going through traumatic personal circumsances, including two bereavements, arguing and persuing claims was very low on priory list. Conseqently we have not had the time or the inclination to pursue other companies so have renewed for speed of continuity but shall most certainly be monitering this coming year should any problems occur which need redressing”

Posted 6 years ago

“A change in the terms and conditions was not explained or clarified to me when renewal was invited. Apparently it was felt by highlighting certain endorsements that this would be sufficient although my demands and needs had not been obtained how then can you establish if the cover was appropriate? As your staff were not certain whether a particular endorsement applied or not and had to obtain clarification from underwriters how could a tradesman without insurance expertise possibly be expected to understand? Certainly a compliance issue here.”

Posted 7 years ago

“I made a claim almost 6 months ago when water leaked into my holiday home from the flat above. 6 months later and I have neither settlement or clarity on when the works will start. To add insult to injury, the claim is now being put through on my policy despite it clearly being a leak from the property above mine - where Intasure were unable (for 6 months) to ascertain liability from the third party. My premium went up c. 70% and I am still without payment or any idea on when I could organise the work to commence to fix the damage in my home. Hardly a glowing review but then I do not think anything has been done in a satisfactory manner. I was even tried to accept paying the £250 excess twice but the loss adjuster yesterday. Well done Intasure”

Posted 7 years ago

“Very annoying phone call. I needed to simply change my card details and it took over 10 minutes. Being asked if I wanted other insurance constantly is not what I want when I'm busy working. Also got read out all the terms and conditions despite saying I've got them.”

Posted 7 years ago

“how do you justify charging existing customers more than new customers for the same property?”

Posted 7 years ago

“Previous policy was set up incorrectly making renewal very difficult. The Intasure representative kept me on the phone for about 30mins going through chapter & verse ...soul destroying stuff !”

Posted 7 years ago

“The simple procedure of renewing my existing policy proved protracted with numerous phone calls from Intasure requesting further information each time. As a result. the renewal date passed and I was uninsured for some days.No credit was offered for the period of non-cover. Luckily I did not have to make a claim under the terms of the policy, but remain disappointed with the poor quality of service”

Posted 7 years ago

“gave all details paid premium but when got policy never covered what I asked for cancelled asked for another quote not had a reply yet watch before you pay as very poor company”

Posted 7 years ago

“The initial quote request went well, however I subsequently received a revised quote at a higher premium although the premium increase was not highlighted in the covering email. When I called to bind the quote I was told that flood was excluded when it had been included in the original quote. It was at this point I discovered the premium increase which meant that the quote was more expensive than my expiring price. I therefore declined to buy. In spite of this I am still getting calls from Intasure and have now received an email thanking me for buying the insurance and asking me to complete this survey!”

Posted 7 years ago

“Why charge a transaction fee for debit card use? Iniquitous. It will cause me to seek alternative quotes in the future.”

Posted 7 years ago

“To be honest I felt the girl on the phone didn't have much common sense and failed to listen to what I was telling her resulting in unnecessary and silly questions being repeated. I also found that she did not explain what would be covered to me well at all. The whole thing took a long time and I did take policy as I am hoping it covers what I need and it was recommended to me by a letting agency but honestly I can't be sure from what she said.”

Posted 7 years ago

“The last person with whom I spoke was extremely kind and helpful. That helped. I am frustrated because the paperwork that the clerks have in front of them do NOT correspond to the questions that you are asked in confirming the condition/status of the home that you are insuring. Where the questions read, DO YOU. ... OR is it ..... OR does it have the following locks OR have shutters OR imbedded iron grills, etc. etc. If your answer is YES to one or some of the questions marked with OR, the answer should be YES, however, those asking the questions mark it NO, because their answers list each of these individually, and not as a group including the ORs. Also, I find the English used in email correspondence equally confusing. The questions are put in ambiguous English, so that one is not sure how to answer the questions. Example: From one of the Underwriters - Can you confirm if your home has ever flooded? YES, I CAN CONFIRM THAT IT HAS NOT FLOODED. Or do I write NO, I cannot confirm that, because it has NOT???? Everything is done according to a sales manual, and whilst the clerks are very polite and professional, one is left unsure of whether one has actually coverage, if something should occur. Another example. From the mouth of the bay, my house is quite high up on the mountain on a steep road. There is approximately 15 metres from the water level up to a steep 8 metre(?) high wall up to the Promenade, then approximately 30 metres to a 9(?) story tall appartment building, followed by another street up the mountain with another 5 story tall building on the other side of the street, followed by a 9(?) metre cement/concrete walls up to the level of my house, which is then situated on the third street up on the mountain. The question remains, "Are you within 500 metres of water?" in which case I am charged some 55 British Pounds more for the proximity to water. It makes no sense, also since noone can tell me if it is the straight line into the mountain which is to be measured, or the actual distance I must travel to get down to the water. I am very frustrated with the inability to judge and make appropriate decisions according to anything which is not in the script. I do not feel appreciated as a customer having been with the company now for several years, and will consider finding another insurance company that can take my concerns seriously. I am also very frustrated with the handling charge for the payment. I pay once per year by credit card. Please explain to me how a bank can charge up to 20 Pounds for accepting a payment in British Pounds. I have NEVER heard of such a thing.”

Posted 7 years ago

“Some issues caused a poor discussionThis was as a result of the wrong date issued for the renewel date this was compounded by a frosty retort from your staff---Not good”

Posted 7 years ago

“All the information about the Company and about me were wrong I had to call again to correct them despite they were clearly written correctly online”

Posted 8 years ago

“I am sorry but if, when phoning to renew the policy the phone number dialled is 1) slow to be answered and then 2) is faulty because it used several different recorded responses, unconnected to each other before before dismissing the call and disconnecting me does not give a good impression of the company.”

Posted 8 years ago

“Totally unimpressed, and am looking for a different policy during the cooling off period. My premium was really high and when I complained I was told an adjustment could be made. I reduced my contents back to £20000 and my premium miraculously returned to the same as last year. This was instant. Why don't you quote properly first time instead of trying to rip me off? I now believe even last years' premium was too high so still paying too much. Cant abide companies ripping people off because they don't know any better”

Posted 8 years ago

“Whilst the service from the sales rep was excellent. I was extremely disappointed to find that Intasure had allowed my policy to lapse. This occurred as a result of Intasure requesting a payment for a policy that had automatic renewal on the last day of the previous policy cover. The last day of cover was on a Sunday so Intasure couldn't contact myself until the Monday. Thus the old policy lapsed. This must have happened previously. Surely Intasure should process all payments during a working day so if a problem occurs the customer can be contacted to make alternative arrangements I find it absolutely unacceptable to be in a position where my property was uninsured and it was avoidable.”

Posted 8 years ago

“I am disappointed with the information I received .... I have always paid my insurance at the start of the year, as I may be selling my property I asked to pay monthly by direct debit, I set this up over the phone with an advisor which seemed to be easy enough until I received an email from Premium Credit Company which I wasn't told about and didn't like the idea of. I cancelled that and paid the year in advance. Apparently I should have been told that a normal Direct Debit with the Bank isn't good enough ! They use a Credit Company.”

Posted 8 years ago

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Intasure is rated 4.7 based on 7,175 reviews