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Intasure Reviews

4.7 Rating 7,175 Reviews

96 %

of reviewers recommend Intasure

Company Reviews

4.7

Based on 7,175 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Intasure:

Intasure's insurance products combine flexiblility with comprehensive cover. All our policy documents are in English and you will talk directly to a UK based English speaking support team.

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

Intasure 5 star review on 17th October 2020

Intasure 5 star review on 31st December 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Intasure sent several renewal quote messages that all failed to explain why the usual automatic renewal was not possible because the supplied credit card number had expired. All those messages contained a link that suggested the renewal quote could be accept online. However, the linked page did not offer an option to enter credit card information. Only on the actual expiry date of the contract, did that page offer such opportunity. However, on the entry page for credit card details, two fields required mandatory information that my mastercard doesn't provide. Obviously, these should be optional entries when mastercard is selected as card type. The only remaining option was to call Intasure (from abroad) to provide the information of the new credit card. This involved a long an tedious reciting of all the questions and conditions I had already read and approved online, in order to get to the entry page of credit card details. Secondly, every year, Intasure sends many documents and expects its customers to read and accept all text before accepting the quote. If customers are to do this properly, they would have to either judge every detail anew, or to compare all new text to that previously accepted upon first contracting with Intasure. Intasure could save its customers all this trouble by providing a list of changes, including both the original and the new text.”

Posted 5 years ago

“I found the whole phone process ss very Long winded. The telephone person spoke very fast. I felt intimidated.”

Posted 5 years ago

“I realised my name was incorrectly spelt so I carefully went over the spelling of my first name three times - now I find it has not been corrected. Alasdair Macdonald”

Posted 5 years ago

“I have 2 properties insured with you. One has been with you for 5 years and the other for more like 10 years. I have never made a claim in all that time. Each year I try and get you to offer a bit of discount on the premiums, but it's very difficult. I don't feel you look after your loyal, long standing customers. I feel you are only will to offer incentives to new customers”

Posted 6 years ago

“The price of your admin fee is way to high. I will be exercising my right re the cooling off period and cancel the policy. I can get the same for less. Been with you for a few years. Now just uncompetitive and I feel as if you have taken me for granted. Silly really.”

Posted 6 years ago

“I recently requested to pay the premium on a monthly basis via direct debit as I explained that I will be moving in three months time. Little did I know that my details would be submitted for credit check with out my permission and I would be asked to sign a credit agreement. A very disappointing customer service.”

Posted 6 years ago

“Everything was fine until I told your representative that I was not prepared to pay anything until I had had a chance to read the details - especially the small print. Upon hearing this, he curtailed the 'phone call in a most abrupt and discourteous manner. I presume he was annoyed at not selling 'the product' immediately. I am now left wondering if I really want to do business with you.”

Posted 6 years ago

“I would rather be quoted the exact price I need to pay,rather than be. Told afterwards the extras added on.makes it sound like deal is cheaper and you take the extra after us giving you our card details.......not good in my eyes.J Reidy”

Posted 6 years ago

“I still have not received my documents”

Posted 6 years ago

“Entered contents only on the website, got a quote for buildings and contents. Had to phone for clarification, contents only premium was inexplicably inflated from the figure given in the original quote, answered all thecompliance questions but telephnist had not retrieved them and had to phone again for the answers to be repeated”

Posted 6 years ago

“I CAN'T PORTAL REGISTER WITH ANY OF THE PAST WORDS THAT I AMSENT”

Posted 6 years ago

“The operative I spoke with was very affable and easy to deal with, however the process of taking out insurance with Intasure was everything people hate about insurance companies. Lists of exceptions and exclusions; lack of flexibility on minor issues (your way or the highway); questions that we are supposed to know the answer too when we are novices in insurance; and statements that imply suspicion about my motives. Your industry is in its lowest depths. It has zero understanding of its customers and assumes we are all out to fleece you, and on the other side we, the customer, a never fully confident that insurance policy we take out will pay up if a problem arises. Thoroughly depressing!”

Posted 6 years ago

“There was a lot of confusion from the part of the intasure agents who seemed to be confusing my property with that of my partner's who already is insured with intasure... Also the constant phone calls from the agents to push for a sale once the quote has been issued really put one off!! Please stop harassing people already and make sure you're quoting for the right property with the right features (i.e pool or no pool etc)... Also we were told we would get discount as my partner's property is already insured with intasure but that never materialised... All in all a rather poor and disappointing performance... Unfortunately we do not have a choice of other insurance where we live so we are stuck with intasure...”

Posted 6 years ago

“Not impressed”

Posted 6 years ago

“Second time running that threat to use previous card details when I had explicitly said not to”

Posted 6 years ago

“I bought house insurance from your company and not received the schedule . This now is the first bit of proof it happened at all.”

Posted 6 years ago

“Because you had changed the wording to 'Additional Information clause 7' you had put in the wrong response in my case. I could not make the link to amend this in your online letter work. I had to phone you twice before I received a call back. I am sorry that you are no longer prepared to mail hard copies of your policy documents. I think your admin charge is high, and your charge for processing debit cards is piracy.”

Posted 6 years ago

“I made 2 calls to your company, heard some message, then the phone went dead, I therefore made a 3rd call and after sometime was told to wait for an assistant, there was no information advising me of how long I would have to wait, no queue number. The voice on the other end of the phone was too quiet inspite of my volume being turned up.”

Posted 6 years ago

“I had to change our status on our property from a Holiday Home to Permanent Residence. When I spoke to an Advisor she said that we would have to cancel the policy and take out another, which I was happy to do. However I was then asked to pay the new policy upfront and Intasure would the pro-rata the difference in a refund for the canceled policy. The canceled policy was 167.83, the refund after THREE WEEKS AND THREE DAYS WAS 120.63. If this is not taking the, insert your own words, then I do not know what is. I will be using Intasure again.”

Posted 6 years ago

“A simple transfer of B&B insurance to Residential Insurance was protracted and frustrating with numerous phone calls, each answered by a different person asking the same questions all over again”

Posted 6 years ago

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Intasure is rated 4.7 based on 7,175 reviews