I made a claim almost 6 months ago when water leaked into my holiday home from the flat above. 6 months later and I have neither settlement or clarity on when the works will start. To add insult to injury, the claim is now being put through on my policy despite it clearly being a leak from the property above mine - where Intasure were unable (for 6 months) to ascertain liability from the third party. My premium went up c. 70% and I am still without payment or any idea on when I could organise the work to commence to fix the damage in my home. Hardly a glowing review but then I do not think anything has been done in a satisfactory manner. I was even tried to accept paying the £250 excess twice but the loss adjuster yesterday. Well done Intasure