I have mixed feelings about my purchase from Insulation4less. I ordered six packs (two rolls per pack totalling 12 rolls) of Black Mountain Natuwool insulation, which was the minimum number I could purchase through the website. But just three packs (six rolls) were delivered. When I phoned up it was clear they misunderstood their own website — they thought I had ordered six rolls rather than six packs (12 rolls). They then sent me a pro forma invoice telling me to pay another £180 — in addition to the £530 I had already paid — to get delivery of the other three packs (six rolls). It was then put to me that they had already made a loss —"taken the hit" were the exact words — on the first delivery of three packs (six rolls) and they weren't prepared to make a further loss on delivering the other three packs unless I paid. I refused and said I wanted to cancel the order because the fault was entirely their own. This caused me a lot of stress because I had spent a lot of time over several months researching the project for which I needed the wool — insulating under our suspended timber floor. The window I had to do the project was only a couple of days away by this point — I had ordered with more than enough time to spare — and it was the only time I had available for at least a year to do it. In the end, after several hours, Insulation4less came back to me and said they would honour the order and send the other three rolls at no extra cost. To their credit, they did the right thing, but only after I stood my ground. Their position from the start was indefensible and yet they still tried to push me into paying more. That was wrong, and it should not have happened. But, also to their credit, whenever I phoned up during office hours, someone did answer the phone and they did look into my issue rather than fob me off, which would've been easy for them to do. So, I would use Insulation4less again but with some trepidation.