INSPYER LIGHTING Reviews

Name: INSPYER LIGHTING
Address: 6 The Oakleys, High Wych Road, High Wych, Herefordshire
Rating: 4.77

4.8 Rating 581 Reviews

95 %

of reviewers recommend INSPYER LIGHTING

4.8

Based on 581 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01992252900

Email:

info@inspyerlighting.co.uk

Location:

6 The Oakleys,
High Wych Road,
High Wych
Herefordshire
CM21 0DU

INSPYER LIGHTING 5 star review on 1st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and a very good service”

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Posted 1 year ago

Thank you, we're glad you are happy with your light and our service!

Posted 1 year ago

“Excellent service, friendly phone call and speedy delivery”

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Posted 1 year ago

Thank you, we're glad you are happy with your light and our service!

Posted 1 year ago

“Great customer service and prompt delivery”

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Posted 1 year ago

Thank you Ingrid, we're glad you are happy with your light and our service!

Posted 1 year ago

“Excellent service from Inspyer Lighting, pricing competitive.”

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Posted 1 year ago

Thank you Gillian, we're glad you are happy with your light and our service!

Posted 1 year ago

“Excellent service. Thank you 😊”

INSPYER LIGHTING 5 star review on 9th June 2022

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Posted 1 year ago

“A great company and wonderful customer service. Always a fantastic choice incorporating the best from different parts of the world.”

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Posted 1 year ago

Thanks so much for your review Sally, we really hope you enjoy using the lights!

Posted 1 year ago

“I highly recommend the service we got from Inyspyer Lighting”

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Posted 1 year ago

Thanks so much for your review Kathleen, we really hope you enjoy using the lights!

Posted 1 year ago

“Never contacted re delivery awful service”

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Posted 1 year ago

Dear Peter, I'm really sorry that you have had a bad experience with the delivery of your lights. I have reviewed your order history and can see that you ordered several large items from different manufacturers. Whilst most of the lights we supply are sent to customers by us with full tracking information, both of these particular manufacturers ship large multi-box pieces directly to our end customers in an attempt to speed up delivery to you, to reduce cost (if they came to us and then on to you we may not be able to offer free shipping), reduce the chance of transit damage and to be more environmentally friendly. Sadly, these manufacturers use next day couriers that do not send out tracking information to us or the end customer, which is, I agree, very frustrating. However, the service they use will leave attempted delivery slips if you are out and you would then be able to contact them to arrange a second attempt etc. They would not simply leave the items outside. I do sympathise with your issue though and appreciate your comments so I have raised the matter with both manufacturers and I hope we can work with them to enable tracking notifications for all direct customer shipments moving forwards. I note that the lights you ordered were delivered within the quoted shipping timeframes and cannot see any other issues with the ordering process, the price paid, or most importantly, with the quality of the lights. I hope these were, on balance, to your satisfaction. If you have any questions or would like to discuss the matter further with me please email me at info@inspyerlighting.co.uk Kind regards, Adrian

Posted 1 year ago

“Great selection of luxury lighting and great customer service”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Rude customer service and unhelpful”

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Posted 2 years ago

Dear Olivia, I am really sorry that you have not been happy with the service. I have reviewed your order history and all of the correspondence and I can see that all correspondence was over email and that no phone calls have been received or recorded from us. I have reviewed the email correspondance sent to you by the different members of our support team (transcript below) and cannot see anything either rude or unhelpful. Whilst I understand that you didn't like the colour you ordered and are unhappy about the fact you couldn't exchange the items 6 months after recieving them, we believe that our 28 day full refund offer is a fair and market standard policy. 15 March 2022 “Hi Olivia, You do have 28 days from receipt to return the items for full refund/exchange but unfortunately we are into 6 months since receipt and this is not a standard stock item. Kindest Regards, Carol” 15 March 2022 “Dear Olivia, Thank you for your email regarding the possible exchange of your lights. Unfortunately as these items are not a standard stock item and we are well over the 28 day return period I’m afraid that we would not be able to take these items back for refund or exchange. I’m sorry that we cannot help on this occasion, If you have any further questions please do not hesitate to contact us. Kindest Regards, Carol” 21 February 2022 “Hi Olivia I don’t have a photo im afraid, and we don’t have them in stock so I cant check the box to be able to tell you. I do believe they are normal shape but if you have the lights there just open one and it should give you instructions. If you cant tell from whats inside the box feel free to send us a photo. The tech spec I am looking at doesn’t mention a special shape bulb, just an E27. So your standard one should be fine. Kind regards, Lois” 21 February 2022 “Hi Olivia The bulbs are not included as far as im aware. They do take E27 - LED 15W, E27 is a common bulb that you can get in most supermarkets/hardware stores. We only really sell the Tala/buster and punch decorative bulbs im afraid. Some of these are E27 but as you wont see the bulb its more worth your while to source them from homebase etc. Kind regards, Lois” If you would like to discuss the matter further please email me at info@inspyerlighting.co.uk and I will arrange a convenient time to call you. Kind regards, Adrian

Posted 1 year ago

“Helpful and efficient”

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Posted 2 years ago

“Excellent service, enquiry dealt with promptly and item shipped in a timely manner. I contacted customer services to make initial enquiries and they were very helpful and informative and responded quickly to my queries. Extremely pleased with light fittings, they look fantastic. I would definitely use Inspyer again and would recommend them.”

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Posted 2 years ago

“The light is great except it came without the dimmer mechanism so we now have a constantly flickering light.”

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Posted 2 years ago

Dear Lindsey, thanks for your review and we're glad you like the light. Please can you contact our support team on 01992 252900 to discuss the dimming issue as it has not been reported to them. The light you purchased was a 1-10 volt dimmable light - our website states that this requires specialist wiring for it to dim. We also advise on the website that customers with standard UK mains dimming purchase either the remote control or the Casambi version for it to dim properly - it may still be possible to purchase these and have your electrician install an appropriate driver to correct the issue. As mentioned previously, please contact customer support who will be able to assist. Thanks

Posted 2 years ago

“Great selection of high-end brands with competitive prices. Delivery quick. Very pleased with light purchased.”

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Posted 2 years ago

“Great service... a bit of a delay on fittings but kept me up todate would defo use them again”

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Posted 2 years ago

“Great products and great prices.”

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Posted 2 years ago

“Lights are fantastic. Communication and customer service is great. I wish they would make the lead time of the lights more visible as sometimes it takes months for them to come from the manufacturer.”

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Posted 2 years ago

Hi Humphrey, thanks for your review and we're glad you're happy with our service. Re the lead times we have, very recently, changed the way we display the delivery dates so it is much clearer for all our customers. We hope you enjoy using your light!

Posted 2 years ago

“Excellent service. We have used Inspyer on several occasions. Prompt delivery and everything is always well packaged. Great be products at a very good price. Would recommend”

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Posted 2 years ago

Thanks Keith!

Posted 2 years ago

“Everything happened as it should”

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Posted 2 years ago

Thanks Thomas!

Posted 2 years ago

INSPYER LIGHTING is rated 4.8 based on 581 reviews