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INSPYER LIGHTING Reviews

4.8 Rating 578 Reviews

95 %

of reviewers recommend INSPYER LIGHTING

Company Reviews

Product Reviews

4.8

Based on 578 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01992252900

Email:

info@inspyerlighting.co.uk

Location:

6 The Oakleys,
High Wych Road,
High Wych
Herefordshire
CM21 0DU

INSPYER LIGHTING 5 star review on 1st January 2024

INSPYER LIGHTING 5 star review on 21st December 2023

INSPYER LIGHTING 5 star review on 22nd October 2023

INSPYER LIGHTING 5 star review on 25th August 2023

INSPYER LIGHTING 5 star review on 25th August 2023

INSPYER LIGHTING 5 star review on 26th July 2023

INSPYER LIGHTING 5 star review on 19th July 2023

29

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bulbs didn’t work with my new dimmers. The spec on the website required me to follow a link to the Tala site, which I didn’t do, but I did think Inspyer should include the requirement for a modern dimmer driver on their own site. Bit of a faff and expense sending the bulbs back, but a refund was forthcoming quickly.”

Posted 3 months ago

Hi Tim, Thank you for your review and I am sorry the lights didn't work with your dimmers. We will review and try to improve the accessibility of the dimming information for these products. I am glad though, that you found the rest of the experience - the ordering process, the price, quick delivery within 4 days of the order, our immediate response to your issue, the timely processing of the refund and the all round customer service, of a 4 star standard. If you would like to discuss any aspect of this further please contact us via email at info@inspyerlighting.co.uk

Posted 2 months ago

“The product is good and happy with the purchase process”

Posted 5 months ago

“We ordered a Foscarini Chouchin Light 1 in orange. Very good communication & shipped quickly. We returned the orange as we hadn't realised that it was quite opaque. It cost us £21.50 to return. We learned that the white is less opaque so went to order it as a replacement but saw that the 10% off code supplied was suddenly no longer valid on these lights. A shame as we'd budgeted based on the discounted price (I believe around £390) so are having to rethink this.”

Posted 8 months ago

“Inspyerlighting offered 'Bulbo' at an attractive price. It took a little longer to arrive than advised but was well packed and came in faultless condition. I would buy from the company again.”

Posted 11 months ago

“great choice, prompt delivery mostly and competitive prices”

Posted 1 year ago

“Inspyer have hold a differentiated product range of lighting solutions for the home which enables customers to individually and imaginatively design. Their product knowledge is good and they can be easily contacted if needed to discuss any concerns regarding design. I’ve always been very pleased with Inspyer”

Posted 1 year ago

“Very happy - gorgeous light and really well packed”

Posted 1 year ago

“Lights are fantastic. Communication and customer service is great. I wish they would make the lead time of the lights more visible as sometimes it takes months for them to come from the manufacturer.”

Posted 2 years ago

Hi Humphrey, thanks for your review and we're glad you're happy with our service. Re the lead times we have, very recently, changed the way we display the delivery dates so it is much clearer for all our customers. We hope you enjoy using your light!

Posted 2 years ago

“Really pleased with the product, had to wait a bit for it but communication from the company was good.”

Posted 2 years ago

Really glad your happy with our service and we hope you enjoy your purchase!

Posted 2 years ago

“This is a lovely light and shade and the ethos is very nice as well, with a personal note in the box. The catch; it is expensive. But if you can afford it it feels like the money is being used in an ethical way.”

Posted 2 years ago

Marco, thanks so much for leaving the review, we really hope your enjoying your Graypants Scraplight Moon Pendant Light. If you get a chance, we’d love to see a picture of the light when it’s in place. You can either send directly to us by emailing info@inspyerlighting.co.uk or tagging us on Facebook or Instagram using @inspyerlighting. Enjoy your purchase

Posted 2 years ago

“Great products, with the first part being delivered in short order, the second part due to issues at the factory was delayed, information to the client could be more forthcoming instead of the client having to chase things up.”

Posted 2 years ago

“My only criticism is that when there was a delay of months with my Anglepoise lamp they didn’t inform me until I phoned them and had to keep phoning throughout the delay for updates despite asking to be informed as soon as there was an update on delivery.”

Posted 2 years ago

“Really helpful when I needed to get in touch. Sell excellent quality items at good prices. Would definitely use again.”

Posted 2 years ago

“Great communication products and customer service. Shame about the very long delivery time. However I'd still use again.”

Posted 2 years ago

“Very good light”

Posted 3 years ago

Thanks so much for your feedback. We hope you enjoy your new purchase.

Posted 3 years ago

“This would have been 5 stars but the order was delayed months - but don’t let that put you off Inspyer Lighting because they kept me well informed the whole way through and the end product is of the highest quality and a pleasure to use. I’d order through them again.”

Posted 3 years ago

Thank you so much for leaving your review, delighted to hear that you were happy with our service.

Posted 3 years ago

“Delivery took longer than expected from order date, partly due to UPS delivering on non scheduled date and leaving the delivery in an unknown location. Customer service at Inspyer prompt to look into it, and item eventually received as expected.”

Posted 3 years ago

Dear Mark, sorry to hear about the issues you've had. I have discussed with our customer service team, whom I know you've been in touch with, and they are in contact with UPS to establish what has happened. We normally find UPS to be one of the most reliable delivery companies, but occassionaly there are issues. Sadly these issues are beyond our control but we will do everything we can to resolve and get you your light. Regarding the three weeks for delivery, we do state on our webpage for your item that the dispatch time is 10-15 working days, but sadly, at the moment with various Covid and Brexit related delays the manufacturers are sometimes taking longer to get stock delivered to us. Once again, sorry for the issues you have had but our team will work hard to resolve them asap for you.

Posted 3 years ago

“Great product well packed - delivery longer than expected but to be fair I was offered the option of cancelling order.Seemed expensive but now we have the product the quality speaks for itself.”

Posted 3 years ago

Thanks so much for your feedback. We hope you enjoy your new purchase.

Posted 3 years ago

“Only reason it's not four stars is that there was a delay in delivery caused by the supplier so not really Inspyer's fault. Communication was good.”

Posted 3 years ago

Thanks so much for your feedback. We hope you enjoy your new purchase.

Posted 3 years ago

“An elegant and efficient anglepoise floor lamp. Fairly straightforward to assemble, the only issue being over the looseness of the fit of the lamp attachment to the upright pole. In spite of the screws being inserted, there remains some play between the two parts.”

INSPYER LIGHTING 4 star review on 5th February 2021

Posted 3 years ago

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INSPYER LIGHTING is rated 4.8 based on 578 reviews