Name: INSPYER LIGHTING
Address: 6 The Oakleys, High Wych Road, High Wych, Herefordshire
Rating: 4.76

“Super slow delivery. For transparency, the website did state 1-2 weeks for delivery, however I specifically enquired to find out if the item was in stock—I was told that it was and delivery would take a 'few' days. I placed my order on that basis. Over a week later and my order still hadn't been delivered. 1-2 week delivery timeframe for an in stock item seems strange in 2025. Item was as expected, good value and packaged well.”

Helpful Report

Posted 1 year ago

Dear Oliver, We're sorry that you weren't happy with the delivery timeframe of your items. We have looked into your order and can see that you placed the order late on the afternoon of 3rd Feb and it was dispatched within a week and arrived with you on 11th Feb. We do try to make the delivery timescales clear on our website (your item states 1-2 weeks as you mention) and, as we are a small UK independent retailer, it takes us slightly longer than Amazon (for example) to process the order, collect from the warehouse, package and arrange the courier etc, all of this was done within 4 working days (we are closed at weekends). We're sorry that there may have been a minor miscommunication when you spoke to our team, and that a 'few days' became 6 working days, we'll aim to make this clearer when we speak to our customers. We're gald though that you were happy with all other aspects of the order. Thanks, The Inspyer team

Posted 1 year ago

“I ordered a product, which at the time stated 3-5 weeks delivery. After a few weeks I emailed the company for a delivery estimate. They said it was subject to 4-6 weeks delivery time and to wait. Having gone on holiday and still not received it 6 weeks later, I emailed again. The response seemed to indicate the item was never ordered, but they would request delivery. Should be with us in around a week. A full 9 weeks after ordering the item arrived. I opened to find the wrong colour item. I once again emailed the company. They apologised, they used the wrong order code. They arranged for collection of the item the next week, but said the right item would be subject to another 4-6 weeks delivery. I certainly hope it will take less than 9 weeks this time. Whilst they have been responsive to my messages, I would avoid if you can.”

Helpful Report

Posted 1 year ago

Dear Krista, We are really sorry that you had a 2-star experience with your order. I'm afraid that you experienced an extremely rare error from our team when making the original request with the manufacturer, as you said, we selected the wrong code in the system and you received the wrong colour and we whole heartedly aplogise for this. Regarding the initial delay, the product information clearly displays a 4-6 week delivery timescale but as we state in our FAQ's we cannot guarentee this because of factors outside of our control. In this instance your item was ordered next working day (I can assure you it had not been forgotten), but due to the Italian factory shutdown in August this delayed the shipping of your item to us, by the manufacturer, by just over 2 weeks. Again we apologise for the delay but it was out of our control. However, we totally understand you frustration and we hope to have the new correct lights delivered to you in the coming weeks. I will ask the customer services team to reach out and offer you a further discount, as a gesture of goodwill, for the inconvenience caused. When you finally receive the lights we hope you enjoy them as they really are beautiful. Best regards, The Inspyer Team

Posted 1 year ago

“I purchased 2 large pendant lights, they looked quite plastic and the size was wrong. I had to return them at great expense in courier fees. It was difficult to find a courier that would readily transport such a large item. Whilst INSPYER LIGHTING offered free delivery there is no facility for return. Even if they did a return label and the customer paid for the process would be more user friendly. I have learnt the lesson paying 200quid courier fees . In future I will check the return policy before purchasing”

Helpful Report

Posted 2 years ago

Hi Inga, We're sorry that you weren't happy with our returns policy. Sadly it would be impossible for us to offer you the lights with free returns as well as the free delivery and the 20% discount (£600 in the case of your order). In order to offer such significant reductions we do have to charge for 'change of mind' returns I'm afraid and we do try to make this clear in our FAQ section and our terms of business. I understand our customer service team did provide you with different recommendations for the cheapest way to return the lights to us (including the website of our recommended parcel broker that sources the cheapest quotes) along with all of the weight and dimension information you required to send the lights back. We hope this helped. We're also sorry you didn't like the size and look of the light, we do try and make sure that our website has all of the dimension information and technical details available for you so you can make sure that the size and materials are correct before you buy them, in the case of your items the size information was in the images, in the description text and in the technical specification sheet. However, we will take your comments on board and review how we can improve the returns processs. In the meantime, if you contact our returns team we'd be happy to offer you a £50 credit note towards your costs as a gesture of goodwill.

Posted 2 years ago

“The lights were supposed to arrive in July and finally arrived in September. We had to chase up where these were instead of being kept informed by the delays.”

Helpful Report

Posted 2 years ago

Hi Christina, We are really sorry about the delay you had with these lights. I can see that part of your order was delivered on time but the other suffered unexpected delays. As our customer service team explained there was a production delay with one of the lights and this was slowed even further by the Spanish August shutdown, but clearly this is still a lot longer than the July date we expected. We also apologise that you had to chase for updates, sadly we didn't get updates on the delays from the manufacturer despite asking them multiple times and we have raised this with their management team. If you contact our customer services team at info@inspyerlighting.co.uk they would like to offer you a further discount from your order as a gesture of goodwill.

Posted 2 years ago

“Ordered an Anglepoise lamp but was then told Anglepoise couldn't provide it for months. So it wasn't even in stock despite indications on the website to the contrary. Ordered from Amazon and it arrived in a few days.”

Helpful Report

Posted 4 years ago

Dear Sarah, I'm really sorry to hear you had a negative experience, I have investigated your order and can see that the lamp you ordered had a 10-15 day delivery time stated on our website. Within 48 hours of receiving your order we contacted you to let you know there would be a delay as Anglepoise notified us that they had gone out of stock just before your order had been placed - this does happen sometimes if several orders for athe same item are placed overnight like yours had been, they are then processed by Anglepoise on a first come first served basis the next day. We immediately offered you a full refund which you accepted and we processed straight away. I'm really glad you did find one on Amazon though - clearly they work in a very different way to us standard retailers, as Anglepoise give them large quantites of stock to hold in their warehouse which Amazon then sell independently on their own marketplace. Once again, I'm really sorry you didn't get the experience you were hoping, it is quite rare (as you can see from the other reviews) but we will keep reviewing our systems and processes to try and find ways to avoid this situation for future customers. We hope you enjoy your Anglepoise lamp though.... they are really well designed products.

Posted 4 years ago

“Their delivery is very slow. but, the response to the customer's request was good.”

Helpful Report

Posted 5 years ago

Hi Jinah, Sorry that your light has been suject to delayed delivery. Sadly at the moment almost all lighting (and other) manufacturers are facing delays with freight leaving/arriving at port due to Covid, Brexit related shipping issues, and unprecedented levels of demand. This is all on top of the logistical Covid issues that every business now faces with reduced staff number, office closures and reduced factory capacity. We do try to keep all of our customers informed of delays to their orders, but we are somewhat beholden to the manufacturers letting us know the status, and quite often they simply cant give any guarantees on when ships will arrive and get through customs etc. I hope this somehow explains the situation, of course we totally understand and recognise the frustration these delays have for customers that are waiting for overdue items and we apologise for any inconvenience caused.

Posted 5 years ago

“Long wait time and then told delayed three more months. Looking to cancel order”

Helpful Report

Posted 5 years ago

Hi Victor, Sorry your light has been significantly delayed. Sadly at the moment almost all lighting (and other) manufacturers are facing delays with freight leaving/arriving at port due to Covid, Brexit related shipping issues, and unprecedented levels of demand. This is all on top of the logistical Covid issues that every business now faces with reduced staff number, office closures and reduced factory capacity. We do try to keep all of our customers informed of delays to their orders (as you will have seen from the various updates we have been sending out), but we are somewhat beholden to the manufacturers letting us know the status, and quite often they simply cant give any guarantees on when ships will arrive and get through customs etc. I hope this somehow explains the situation, of course we totally understand and recognise the frustration these delays have for customers that are waiting for overdue items and we apologise for any inconvenience caused. Finally, as we have said in all of our notifications, we will totally understand if you wish to cancel, just let us know and we will make an immediate 100% refund.

Posted 5 years ago

“when i ordered was told lamp would be sent by end of December. I have heard nothing since, lamp hasn't shipped and yet you're asking for a review.”

Helpful Report

Posted 5 years ago

Hi Stephanie, I'm really sorry that your item has been delayed so significantly and I understand the review request may seem inappropriate but this is an automated request and goes out to all our customers regardless. I have looked into your order and we did write to you on 17th Dec to advise of the delays to your order and we have provided a further 4 updates since then. We have offered you a refund on every communication. Regarding the delays themselves, sadly at the moment almost all lighting (and other) manufacturers are facing delays with freight leaving/arriving at port due to Covid, Brexit related shipping issues, and unprecedented levels of demand. This is all on top of the logistical Covid issues that every business now faces with reduced staff numbers, office closures and reduced factory capacity etc. We do try to keep all of our customers informed of delays to their orders, but we are somewhat beholden to the manufacturers letting us know the status, and quite often they simply cant give any guarantees on when ships will arrive and get through customs etc. I hope this somehow explains the situation, of course we totally understand and recognise the frustration these delays have for customers that are waiting for overdue items and we apologise again for any inconvenience caused.

Posted 5 years ago

“Love the light but I had chosen to buy from Inspire because it stated that as a new Customer I would be entitled to a discount - turns out you only get the discount on a second order placed within a short lead time. Forget it Inspyer, I'll purchase elsewhere in future.”

Helpful Report

Posted 5 years ago

Hi Les, we're glad you like the light! Regarding the discount - you can only get the additional 5% discount (on top of the 20% discount you already received) if you sign up for our newsletter. I have checked all our systems and you don't appear to have subscribed! If you sign-up now we'd be happy to refund you with the 5%! Just email us at info@inspyerlighting.co.uk once you have signed up, the link is here: https://inspyerlighting.us15.list-manage.com/subscribe?u=cee8ddd008c5cf655479f4b95&id=edd4c770b0 Regarding the second order discount you received - we offer this to every customer after their first purchase.... it can be used at any time and doesn't have an expiry date or timeframe it needs to be used by. The email you received does mention that you need to check your goods within 24 hours of receiving them for transit damage, but this has nothing to do with using the discount code. Hopefully you'll consider amending the 2 star review? If you'd like to discuss any of the above please call us on 01992 252900 or email us at info@inspyerlighting.co.uk Thanks The Inspyer Customer Support Team

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat

INSPYER LIGHTING Reviews

Phone:

Email:

Location: