Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,996 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 11th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service highly recommended”

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Posted 4 years ago

“The item arrived earlier than expected, delighted with it”

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Posted 4 years ago

“Great stuff, delivered on time.”

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Posted 4 years ago

“My product arrived promptly and was as described”

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Posted 4 years ago

“Fast efficient quibble-free service.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Love the product, but you use the worst delivery service ever.”

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Posted 4 years ago

Hi Lilia, I am sorry to hear you feel this way about our delivery service. I can see you placed your order before our 3pm next day delivery deadline and later that day received your tracking number. Delivery was attempted on multiple occasions but if there is no one to accept the parcel, unfortunately, it has to be sent back to the depot to be rescheduled. We are aware sometimes misdeliveries happen which causes delivery to be delayed, but this is a matter we have looked into and take seriously. When there is a delay with your order or delivery, we do try our best to keep every customer updated on any of these changes. Our apologies again, that your order was delayed. Kindest regards, Infinity Team

Posted 4 years ago

“Always satisfied with the products and they are ready to help!”

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Posted 4 years ago

“Very happy with all my products”

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Posted 4 years ago

“Used infinity a lot for various bits and pieces. There's a reason I keep coming back, brilliant service and good prices with quick delivery.”

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Posted 4 years ago

“I ordered a helmet and unfortunately it was 6 days late arriving. However it was Christmas so was to be expected. They quickly answered my queries and it arrived when they said it would. I will definitely be ordering from infinity again as prices are great and service is very good.”

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Posted 4 years ago

“Arrived when it said it would. Does what it says it would. Can’t ask for more.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Went into the Norwich store to purchase a new crash Helmet and a Jacket, as always fantastic service from the staff, who were all very knowledgeable. Fitted the pinlock for me.”

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Posted 4 years ago

“Excellent service throughout, outstanding customer service.”

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Posted 4 years ago

“Great service and product.”

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Posted 4 years ago

“Just getting back into biking and needed some help purchasing the correct gear I visited the Belfast store and they couldn’t have been more helpful and knowledgeable Will definitely be back”

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Posted 4 years ago

“Chris and his team in York are all 1st class staff. Bought alot of bike gear and Chris has all ways gone above and beyond to help.”

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Posted 4 years ago

“I have to say that both Jack and Lisa were extremely helpful with my original order, return and refund. I will definitely deal with infinity with future purchases.”

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Posted 4 years ago

“I purchased a headset around March 2021 We are in jan 2022 I have been contacting Infinity ever since and always promised a call back which never happening, since the purchase my head set has been faulty and Iv only used it 2 times I sent it back recorded delivery at first which was denied by infinity they received it ,, finally they found the box empty once it was sent to the repair centre ?? They have lossed or misplaced the headset which I paid over £220 for , they are now trying to sell me another headset with a small discount which I think is bizz ar, they have totally not trustworthy be careful when you purchase something from these guys I have now contacted trading standards”

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Posted 4 years ago

Hi Asaf, I'm sorry you were unsatisfied with our services. I have spoken with our customer service manager, with whom you have previously spoken on the phone and over email. From my understanding, you affixed the returns label we gave you to the original Cardo box, with no additional packaging used to secure your return. At some point during transit, the item was lost and only an empty box was delivered to our warehouse. When we discovered this, we raised a claim with the courier, and they stated that because the returning parcel was not packaged securely or packaged in such a way as to prevent damage or part loss during the normal rigours of transit through the post, they would be unable to offer compensation for the lost product. Due to this reason, we cannot accept responsibility for its loss as you did not securely package the item before returning it to us. As a gesture of goodwill, we offered you a discount for a replacement unit, but to say that we have lost or misplaced your headset is incorrect. In future, we would recommend properly packaging your return with an outside box to ensure its safe arrival during transit. Best regards, Jonah

Posted 4 years ago

Infinity Motorcycles is rated 4.7 based on 8,996 reviews