Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,997 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 11th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a headset around March 2021 We are in jan 2022 I have been contacting Infinity ever since and always promised a call back which never happening, since the purchase my head set has been faulty and Iv only used it 2 times I sent it back recorded delivery at first which was denied by infinity they received it ,, finally they found the box empty once it was sent to the repair centre ?? They have lossed or misplaced the headset which I paid over £220 for , they are now trying to sell me another headset with a small discount which I think is bizz ar, they have totally not trustworthy be careful when you purchase something from these guys I have now contacted trading standards”

Helpful Report

Posted 4 years ago

Hi Asaf, I'm sorry you were unsatisfied with our services. I have spoken with our customer service manager, with whom you have previously spoken on the phone and over email. From my understanding, you affixed the returns label we gave you to the original Cardo box, with no additional packaging used to secure your return. At some point during transit, the item was lost and only an empty box was delivered to our warehouse. When we discovered this, we raised a claim with the courier, and they stated that because the returning parcel was not packaged securely or packaged in such a way as to prevent damage or part loss during the normal rigours of transit through the post, they would be unable to offer compensation for the lost product. Due to this reason, we cannot accept responsibility for its loss as you did not securely package the item before returning it to us. As a gesture of goodwill, we offered you a discount for a replacement unit, but to say that we have lost or misplaced your headset is incorrect. In future, we would recommend properly packaging your return with an outside box to ensure its safe arrival during transit. Best regards, Jonah

Posted 4 years ago

“Fast delivery and great item, thanks”

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Posted 4 years ago

“I am still waiting for the product that should be delivered on the 6th and no information is given”

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Posted 4 years ago

Hi Levent, Our sincere apologies your order has been delayed. Our customer service team have been in contact with you via email, regarding your order. We do try to get all orders out on time and delivered within the time frame provided. However, sometimes items have to be ordered in or various other implications arise which can cause delays. But we do our best to keep every customer informed of any changes/ updates to their order. Kindest regards, Infinity Team

Posted 4 years ago

“very good price and delivered quickly.”

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Posted 4 years ago

“Very comfortable and good quality I very happy with the product thank you”

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Posted 4 years ago

“I placed an order the item was damaged.Contacted customer service replacement was sent same day. Excellent service Thank you”

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Posted 4 years ago

“Staff were very pleasant and helpful”

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Posted 4 years ago

“Brilliant service, quality products at competitive prices. I haven't been riding bikes for years, the cost of the gear initially put me off but after checking this website I got a half-price helmet and gloves. I will be back.”

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Posted 4 years ago

“Fast and easy , good products .”

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Posted 4 years ago

“Very helpful staff, good range of clothing.”

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Posted 4 years ago

“I ordered voucher on line . The wed page was easy to use , easy to order , pay was straight forward. Delivery was quick .”

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Posted 4 years ago

“I baught it for my husband and gifted him on his birthday on 24 december. He loved it ,loved it , loved it And thanks me not even once he thanked me thousand millions times … So yeah thats amazing”

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Posted 4 years ago

“Bought some bike gear from the Glasgow store, the guy was very helpful and I really like the rewards point system. Ordered online too great service too and quick delivery”

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Posted 4 years ago

“You cancelled my order with fraud check on visa it was not delivered I ordered it from new Zealand I checked here with visa there was no problem. No xmas present for my son in London very disappointing. I am Mrs Longley.”

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Posted 4 years ago

Hi Greg, Apologies you feel this way about our service. If an order fails our fraud check, we have to cancel it for caution. Every customer who fails fraud receives a refund for the purchase. This gets processed as soon as possible, along with a message or phone call to inform you of the matter. Our sincere apologies your order was cancelled. Kindest regards, Infinity Team

Posted 4 years ago

“Bought a Shoei helmet - great service and a good price”

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Posted 4 years ago

“Excellent service and product.”

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Posted 4 years ago

“Very prompt delivery, products purchased exactly as described and very good quality”

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Posted 4 years ago

“Great fast service just what I wanted”

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Posted 4 years ago

“Great range of products, easy ordering and fantastic communication 5 stars ⭐️”

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Posted 4 years ago

“Good quality motorcycle cover and quick shipping”

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Posted 4 years ago

Infinity Motorcycles is rated 4.7 based on 8,997 reviews