Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.74

4.7 Rating 9,004 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

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Infinity Motorcycles 5 star review on 19th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been using Infinity for many years but this is the first time I have brought anything over the phone! Keis 52mAh portable battery. A simple easy transaction, a price match and a voucher to use and a very helpful chap whose name escapes me!.....5 stars all day lonG!!”

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Posted 5 years ago

“I always say you know how good a company is by what happens when there is a problem. Had problem with gift cards. 1 phone call, straight through to a person - no transfers, how refreshing !!. Tom Evans and his colleges at Infinity had it sorted in moments. Perfect. Even got a phone call later to check everything was good for me. Fantastic customer focus.... as always.”

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Posted 5 years ago

“Absolutely outstanding service from Tom Evans and the team at Infinity! Tom was polite, friendly and offered excellent customer service all round. The loyalty points, Price Match policy and great staff keep me coming back every time...... thanks Tom!”

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Posted 5 years ago

“Easy returns and advice from someone who knew what he was talking about. Fabulous. The correct sized gloves are on their way. Thank you, Tom.”

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Posted 5 years ago

“Easy returns, polite and courteous service and advice on glove fitting from someone who obviously knows what he is talking about. Hallelujah - having just spent an hour talking to someone hopeless in an Asian call centre working for my bank, this is a very welcome change. The correct sized gloves are on their way! Thank you, Tom!”

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Posted 5 years ago

“Really reassuring service from Infinity Motorcycles. I got some advice from them for choosing a new helmet and it was spot on.”

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Posted 5 years ago

“Excellent service and website purchased a shoei GT-AIR 2 crossbar crash helmet great price and easy to order and free next day delivery helmet great fit and I love it can’t recommend these guys enough very happy thank you 😊”

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Posted 5 years ago

“Prompt and reliable service, well fitted jeans. It's a thumbs up from me!”

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Posted 5 years ago

“I recently brought some Keis G701 heated gloves online but brought the wrong size, after a quick phone call to customer services the next day I did a return and pick up of the correct size at the store, superb service as always! AND not forgetting £20 off voucher!!”

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Posted 5 years ago

“Got my Bull it covert jeans delivered today & I,ve got to say they are cracking jeans for a ton..the service was great, I shall shop here again thanks..”

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Posted 5 years ago

“Very easy website ordering, and a great clearance corner of quality items at bargain prices . Order arrived next day! Unfortunately I had made a slight error ordering a wrong size so phoned customer services. A real human being dealt with me in a lovely and friendly yet very efficient manner. The ethos of the company shows through here as good staff are selected and training is effective. So much better than some other suppliers I have dealt with. Well done!”

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Posted 5 years ago

“First time ordering from Infinity. Excellent service, with great information and a really fast delivery (1.5 days). Well packaged parcel and full return details enclosed if required. I will check their website first when I am buying in future.”

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Posted 5 years ago

“First time I have ordered from Infinity and it won't be the last. Brilliant customer service. The price of the item was reasonable and it was delivered on time.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Great experience again I use Infinity Clapham from years but now because of Covid I was forced to use I finite online shop. Amazing customer service and huge dedication from whole team there. Especially huge Thank You to Mike Spinks who is Online Manager there. Why all retailers don’t look after customers like they do ?”

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Posted 5 years ago

“Excellent No Issues”

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Posted 5 years ago

“I COULD NOT GET THE WEBSITE TO ACCEPT A DISCOUNT VOUCHER WHEN PURCHASING A NEW ITEM BUT JONAH IN YOUR CUSTOMER SERVICE DEPT SORTED OUT WHAT TO DO AND WHEN I TELEPHONED THE ORDER LINE A VERY EFFICIENT YOUNG MAN IMMEDIATELY REFERRED TO THE E MAIL CORRESPONDENCE AND ORDERED THE PRODUCT I WANTED . THANKS TO BOTH STAFF MEMBERS FOR THEIR COURTESY AND EFFICIENCY.”

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Posted 5 years ago

“Great customer service. Big shout out to Stella (online sales). Called and took the time to advise on sizing. I subsequently ordered. Unfortunately had an issue on delivery and Stella went the extra mile to resolve the issue. Kept me informed, called me when she said the would. How customer service should be. Highly recommended.”

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Posted 5 years ago

“Always go in store to the Southampton branch as they know everything about every product and always help me the best choice!”

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Posted 5 years ago

“Hi. I would like to thank Lewis for solving my problem quickly. Infinity had sent my order, a voucher for a Christmas present, to the dispatchers, where it obviously got lost, and I ordered a few weeks before. It got to four days before Christmas and I still had not received it. I phoned and spoke to Lewis who arranged to have another one sent out to me on next day delivery. So thank you Lewis for your immediate help.”

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Posted 5 years ago

Infinity Motorcycles is rated 4.7 based on 9,004 reviews