Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.74

4.7 Rating 9,085 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

Write Your review

Tell us how Infinity Motorcycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Infinity Motorcycles 5 star review on 28th July 2026

Infinity Motorcycles 5 star review on 3rd June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing went right and they dont listen no time for you would never use again”

Helpful Report

Posted 8 years ago

Hi Wendy, We're sorry you had a bad experience shopping with us. We take your review very seriously and would like to do whatever we can to improve our customer services. We apologise for the admin errors in processing your order. I have just spoken to my team members who have spoken to you: your order has been part-refunded, and your order should be with you today. I will email you the tracking information for your order imminently. Your feedback has been relayed to our team to limit this happening in future. If you have any further concerns, please do not hesitate to contact us on 0800 130 3377 or email us at info@infinitymotorcycles.com. Kind regards, Jonah

Posted 8 years ago

“Took £200 for a full face helmet that wasn't in stock then held my money for 14 days before crediting it back to my account. Not impressed!”

Helpful Report

Posted 8 years ago

Hello Tim, Thank you for your review. I do apologise that is has taken some time for you to receive your refund from us. We try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, and the demand for popular items at times exceeding our expectations, there are occasions where we experience an inventory error, or our stock is depleted. When this instance happens we do like to contact the customer and offer some alternatives that might suffice the original order. If you did not receive this then we can only apologise. We understand that we have let you down, and for that, we apologise profusely. Your feedback has been forwarded on to our online team, who will put more preventative measures in place to limit these incidents. Regards Jonah

Posted 8 years ago

“price of product was expensive found £20 pounds cheaper to late very angry”

Helpful Report

Posted 8 years ago

Hi Philip, We're sorry to hear you were not happy with our services. We do our best to make sure our prices and offers are the best available, which is why we operate a price match policy. This means if you manage to find an item cheaper elsewhere, let us know and we'll aim to match the price. You can find all the information you need on our policy here: https://www.infinitymotorcycles.com/price-match-policy We appreciate your time leaving us your feedback, and we apologise again for your disappointment. Kind regards, Jonah

Posted 8 years ago

“An order was placed on your website, I paid for the goods, then 4 days later I received a phone call stating that the goods were not in stock, and wouldn't be for a further three weeks. I should not have been able to place an order for something not currently in stock. The team were very helpful on the phone”

Helpful Report

Posted 8 years ago

Hi Gary, Thank you for taking the time to review your experience shopping with us; your feedback will go a long way to providing the best service possible to loyal customers such as yourself. We apologise for the inventory error; we try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, there are occasions where we experience a stocking error, or our stock is depleted. In this instance, our supplier did not have the item in stock, and we failed to identify this during the time of your order. We understand that we have let you down, and for that, we apologise profusely. Your feedback has been forwarded on to our online team, who will put more preventative measures in place to limit these incidents. Kind regards, Jonah

Posted 8 years ago

“Poor communication”

Helpful Report

Posted 8 years ago

Hi Tadas, We're sorry you had a bad experience shopping with us. We take your feedback very seriously and would like to do whatever we can to improve our customer services. Can you email us at info@infinitymotorcycles.com so we can investigate your complaint? Again we extend our fullest apologies and would like to find a way to appease you. Kind regards, Jonah

Posted 8 years ago

“A item I ordered one of two got left out, didn't get any notification what happened, I was left to chase this up out of my own expense had to ring to find out , this is very poor customer service, and has put me off from using you again, and had to wait a another week for it to come.”

Helpful Report

Posted 8 years ago

Hi Ian, Firstly I would like to thank you for taking the time to review your recent shopping experience with us. Your feedback is necessary for improving the shopping experience and providing the best service possible to customers such as yourself. We would like to extend our fullest apologies for the experience you received with your order. The items from the order you placed on the 8th were sent from two different locations: one from one of our stores which was delivered to you on the 11th, and another from our suppliers. This product had a delivery date of 3 to 5 working days which was subject to change, but unfortunately, took a little longer to be sent to you for delivery on the 16th. We will be in contact to discuss further with you. We'd like to apologise again for the issues you experienced with us, and for failing to inform you of this within a reasonable timeframe. This will be addressed so future experiences you have with us will be smoother, but if you have any further concerns, please do not hesitate to contact us on 0800 130 3377 or email us at info@infinitymotorcycles.com. Kind regards, Jonah

Posted 8 years ago

Infinity Motorcycles is rated 4.7 based on 9,085 reviews