Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.75

4.8 Rating 9,409 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

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Infinity Motorcycles 5 star review on 30th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kelly really helpful understood my needs.”

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Posted 1 year ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to Kelly. We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“Ordered one day came the next delivery doesn’t get better than that. Full returns details included in case not happy, I am so won’t be needing that🙂. Great product and superb value for money.”

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Posted 1 year ago

Hi Mark, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“Delivered the product that 2 other online shops had failed to deliver because they didn't actually hold or know that they could source, (in spite of claiming as ‘in stock’!)”

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Posted 1 year ago

Hi Ali, Thank you for your amazing 5-star review of Infinity Mototrcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“Received my Bull-it Guardian Jeans and they were faulty, the right leg has been cut incorrectly, and this has made the leg twist anticlockwise. Emailed Bull-it and no reply so far. Called Infinity Huddersfield, informed them of the issue and was told to take them there, and confirmed that they had them in stock, so I could replace them if I wished. Travelled one hour to find they don't have them, so wasted the entire Saturday morning and a load of fuel. What a waste of time and money.”

Helpful Report

Posted 1 year ago

Hi Rod, Thank you for taking the time to leave your feedback. I sincerely apologise for the trouble you have had with your recent order. I have spoken to our Huddersfield branch, and they have told me that you spoke to a woman on the phone. However, I believe you may have reached our Online team, rather than our Huddersfield store. Our Online team are able to view the stock of all of our branches; however, on rare occasions, we do experience stock discrepancies due to the time it takes for our systems to sync between our branches. For stock-related enquiries, we like to advise our customers to get in contact with the relevant store directly. Contact information for all our stores can be found here: https://www.infinitymotorcycles.com/find-a-store Once again, I sincerely apologise for the issues you had with this order. It is not our intention to mislead or inconvenience our customers. Your feedback has been passed along to the relevant departments so that we can improve our services. We appreciate your understanding and hope to have the opportunity to serve you again in the future. Thanks, Rhiann

Posted 1 year ago

“Plenty of choice at the Stevenage branch, went in to get a pair of summer gloves and ended up with Rukka Forsair 2's Plenty of choice and sizes for all the gloves on show plus loads of other kit down and upstairs. Did find difference in price in store charged compared to online, contacted when back home and had apology and voucher for difference sent immediately from Cameron in customer services so all good!”

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Posted 1 year ago

Hi Eric, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“Ordered an Arai Pinlock Visor Saturday Lunchtime and got it Sunday Afternoon, TBZh I wasn’t expecting it to be dispatched until Monday morning and may be arrive Wednesday. As described at a reasonable price with outstanding service, will definitely be my 1St port of call for my next order.”

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Posted 1 year ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“I like the Holborn store in London. Great customer service and very knowledgeable staff to help make the right choices. Prices are always competitive with online stores, but to can actually see what you are buying & check it out before deciding.”

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Posted 1 year ago

Hi Steve, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“Excellent customer service from infinity. Had to return a scorpion helmet after it developed an intermittent fault after 18 months (ish) and only a couple of hundred miles. The return process was seamless, and everyone I spoke to or corresponded with was friendly, helpful and understanding. Helmet has now been returned after some repairs to the flip mechanism. Thank you to the warranty department for your hard work and excellent customer service. Couldn't recommend this company highly enough.”

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Posted 1 year ago

Hi TB, Thank you for your amazing 5-star review of Infinity Motorcycles! We are happy to hear you were satisfied with your recent experience with us. We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast and efficient. From order to my house with a second delivery with the right size was 7 days. I will definitely recommend to my friends and I'll be a customer again in the future. Thanks Mike 👍”

Helpful Report

Posted 1 year ago

Hi Mike, Thank you for your amazing 5-star review of Infinity Motorcycles! We are glad to hear you were satisfied with your recent shopping experience. We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“I ordered a RST leather suit. The product is great, how ever the delivery not so good. I ordered my item and I was told it was meant to be here on the Friday via the tracking. I also phoned infinity motorcycle to confirm this as I needed it for Monday to which I was told it there was a delay and it will be with me Saturday. This was still ok as I didn’t need until Monday, however my parcel never turned up until today (Tuesday). I emailed and phoned to collect it myself as it was sat in the depot on Saturday, I got no help at all from infinity motorcycle nor the courier. If I order again in the future I will always remember the delivery time is nothing short of poor.”

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Posted 1 year ago

Hi Ty, Thank you for taking the time to share your feedback. I sincerely apologise that your suit did not arrive by the expected delivery date - we understand how important timely delivery is, especially when you needed it for a specific occasion. On reviewing your order, I can see that you placed it on Tues, 24th June, and we processed it promptly, dispatching it from our warehouse on Thurs, 26th with an estimated delivery of Sat, 28th June. Unfortunately, once the parcel reached the courier’s depot, it experienced an unexpected delay, which extended the delivery time by a couple of working days. While such delays are beyond our control once the parcel leaves our facility, we truly regret the inconvenience this caused you. Your feedback is valuable to us, and we will share it with our courier partner to help improve our services. As a gesture of goodwill, we’ve reached out to you via email to discuss how we can make this right. If there’s anything further we can assist you with, please don’t hesitate to contact us. Thank you for your understanding, and we appreciate your patience. Kind regards, Rhiann

Posted 1 year ago

“Excellent service, item very quickly delivered, item fit is perfect. Not used Infinity Motorcycles before, but definitely recommend, and will use again - Thank you.”

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Posted 1 year ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles. We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“Fantastic service has usual ordered Monday delivered Tuesday in time for 2025 Assen trip well done guys”

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Posted 1 year ago

Hi Chris, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope you enjoy your trip and look forward to seeing you again soon! Thanks, Rhiann

Posted 1 year ago

“The helmet fits perfectly. The visor opens up nicely and smoothly. Very happy with my purchase.”

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Posted 1 year ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles. We are happy to hear that you are satisfied with your purchase. We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“As always, customer service provided at the Watford store was fantastic. Ollie gave great recommendations and went above and beyond. He was extremely patient and courteous. I highly recommend Infinity Watford.”

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Posted 1 year ago

Hi Ed, Thank you for your amazing 5-star review of Infinity Motorcycles. I will be sure to pass this on to Ollie. We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“As a newbie, I visited the Glasgow store today and Fergus couldn't have been more helpful, helping with a variety of brands and sizes despite a busy store. I'll definitely be back.”

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Posted 1 year ago

Hi Scott, Thank you for your amazing 5-star review of Infinity Motorcycles. I will be sure to pass this on to Fergus. We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“Exceptional service! Replaced my jacket the very next day.”

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Posted 1 year ago

Hi Byron, Thank you for your amazing 5-star review of Infinity Motorcycles. We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“These guys are very helpful and look after their customers. They have gone over and above to help me out on more than one occasion. I’d have no hesitation in buying from them or recommending them to friends.”

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Posted 1 year ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“Be aware that if you have a fault with anything that you have bought from Infinity Motorcycles that they won’t help. Despite being within the manufacturers warranty period. They will try to discourage such request quoting long delays, negative outcomes & and diminish any fault as ‘wear & tear’”

Helpful Report

Posted 1 year ago

Hi Angelo, Thank you for taking the time to leave your feedback. I am sorry to hear that your recent warranty claim has not met your expectations. I understand that you were attempting to claim on a pair of Dainese boots which had developed a fault with the zip, which you had originally purchased from Bike Stop. When you first contacted Stevenage about your claim, they sought advice from our suppliers so that they would be able to advise you as best as possible. Our suppliers reviewed the images you provided and informed us that the boots were unlikely to be covered under warranty, as the damage sustained appears to be from general wear and tear. It was not the intention of our Stevenage branch to discourage you from going through with the claim. They only wanted to inform you that the damage may not be covered under warranty, so that you could make an informed decision on whether you would still like to process the claim, as it would mean you being without the boots for 1-3 weeks, which is consistent with our timeline outlined in our "Warranty Returns" Terms and Conditions, which you can read here: https://www.infinitymotorcycles.com/delivery-and-returns I am sorry that you felt as though we were trying to discourage you from going through with the claim. Your feedback is valuable to us, and it has been passed on to the relevant individuals so we may improve our services and prevent a situation like this from occurring again. Thank you, Rhiann

Posted 1 year ago

“Was served by Andy today. Great experience, very professional. Got everything I needed at a great price. Will be back!”

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Posted 1 year ago

Hi David, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to Andy. We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

““Had a great time at Infinity store today! The staff were super friendly and really helped me pick out the perfect item. Amazing service – I’m giving them a full 5 stars! ⭐️⭐️⭐️⭐️⭐️”**”

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Posted 1 year ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

Infinity Motorcycles is rated 4.8 based on 9,409 reviews