In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.64

4.6 Rating 5,454 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 5,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 19th December 2025

Anonymous // 01/01/2019

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“Lot 6.02.2022. Miejsce spotkać zbyt daleko od terminalu. Musiałem czekać ponad 45 minut w deszczu i zimnie na odbiór z lotniska. Tylko 1 kierowca i 1 bus do obsługi wszystkich lotów które są bardzo blisko siebie to jakiś żart. Nawet niska opłata za parking nie jest warta takiego serwisu. Nie polecam.”

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Posted 4 years ago

Hi, thanks for your feedback. Unfortunately due to a couple of members of staff calling in last minute with Covid, it left us slightly short-staffed for a few hours. We appologise for the slight delay in your return to the car park, our free transfer service is very quick so you shouldn't have been waiting 45 minutes.

Posted 4 years ago

“Waited almost an hour in the pouring rain for the bus to pick us up driver said short staffed not acceptable”

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Posted 4 years ago

Hi, thanks for your feedback. Unfortunately, we had two staff members fail to arrive at work due to Covid which left us initially short-staffed whilst we arranged for cover. You shouldn't have been waiting an hour though as the bus is very frequent.

Posted 4 years ago

“I’ve used In2carparks many times and I’ve always been happy with the service. However, this time, we were told we didn’t have to pay the £3 to enter the short stay drop off car park at John Lennon, Liverpool, as the boss has told the drivers we must be dropped off in the free drop off to the right of the roundabout, which is quite a walk. When we realised, my friend said she can’t walk that far because she has limited mobility. The young man said he would turn into the first exit and drop us off there, although he isn’t allowed. We were grateful of this, however, on returning from our holiday at 11.20pm, we phoned the office, but no answer, obviously because the driver was out picking up. We decided to start the dreaded walk in the wind and rain. I called the number again and the driver said to make our way to the bus stop in the free car park. My friend was struggling by this time. By the time we got picked up, my friend was very worn out. I complained to the driver and said it won’t be possible to use them again as it’s all so inconvenient. I was annoyed to hear, ‘ we could of paid the entry money for the original car park and got dropped off and picked up there by the yellow submarine. When I told him what we had been told, he said, no, we had a choice to pay the drop off fee. The young man had obviously given us the wrong information. I think the company should make it very clear on they’re website, just what service is available. What should of been an easy going end to our holiday, certainly wasn’t.”

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Posted 4 years ago

Hi there, thanks for your feedback. The weekend of your travel was a weekend in the change of the dropping off at the airport. I'm sorry to hear that there was confusion in the information you received. The driver should have made it very clear as to where the drop off and arrival was. I will speak to the drivers that were on at the time and make sure they are communicating all the information correctly.

Posted 4 years ago

“Very good service v close to LPool Airport v good price for parking”

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Posted 4 years ago

“Really good service”

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Posted 4 years ago

“We have used them multiple times, always excellent service. Would not use anyone else”

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Posted 4 years ago

“Anthony who did drop off and pick up was engaging and nice.”

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Posted 4 years ago

“I stayed extra time in Spain phoned to inform them and it wasn't a problem just paid for the extra days on my return. Fantastic service and great staff would recommend this parking place.”

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Posted 4 years ago

“Good service and friendly staff will use again.”

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Posted 4 years ago

“Very kind staff, quick service, highly recommendable. I have used them 5 times and will use in the future again. Thank you In2CarParks for taking good care of my car.”

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Posted 4 years ago

“I have used this car park many times. Absolutely excellent service.”

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Posted 4 years ago

“We were dropped off in one location by the airport but nobody told us we would be picked up from a different location . I called on four occasions and was told the driver was there to pick us up. He may well have been but as we did not know the location eventually we had the correct place communicated .So an hour after landing we get there only to find the van did not have enough space for the family so i went back to the depot and collected our car . So a shambles is how I would describe our experience”

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Posted 4 years ago

Hi, thanks for your feedback. Apologies for the confusion that you experienced with the pickup from the airport. The driver should have mentioned exactly where to go for the pickup which would have spared you from this delay. We will check with the driver to make sure he always communicates this fully. Please accept our appologies for the inconvenince caused on this occasion.

Posted 4 years ago

“Best in the area. Always use them when leaving from Liverpool airport.”

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Posted 4 years ago

“Very happy was 11 hours late back had to fly to Leeds airport so lift of someone cost me £100 so I was 12 hours late back your member of staff just let me out without any charge Thankyou”

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Posted 4 years ago

“Great service , good timekeeping.”

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Posted 4 years ago

“Very smooth process driver kindly dropped us off at the premier inn as we were only flying the day after very prompt on arrival back.”

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Posted 4 years ago

“Excellent quick service from start to finish. Staff very friendly & professional would definitely recommend and use again.”

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Posted 4 years ago

“My flight has been changed and unfortunately I couldn’t get my money back.”

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Posted 4 years ago

Hi, thanks for your feedback. In the event of a changed flight, please contact us and we will amend your booking for free to the changed dates.

Posted 4 years ago

“Great services would recommend.”

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Posted 4 years ago

“Excellent service as always.”

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Posted 4 years ago

In2CarParks is rated 4.6 based on 5,454 reviews