In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.62

4.6 Rating 4,541 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 4,541 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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In2CarParks 5 star review on 7th December 2024

Jozef

In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to continue with booking, I contracted Covid and was unable to travel. So am I in credit please.”

Helpful Report

Posted 1 year ago

“I have had mixed experiences with In2 at Liverpool. I have used them on multiple occasions and most of the time things have gone smoothly. However, they are rather understaffed and do not have enough shuttle buses to cope with busy periods or unexpected flight delays. This is a particular problem on arrival back into Liverpool where you can be left waiting for up to about half an hour for a bus to take you back to collect your car. Each bus can only take about 8 people so if there are more than that on your flight using In2, or if two flights arrive at the same time, you may end up with a long wait in a cold car park. This could easily be solved by employing one more member of staff or having one more minibus. However, they seem unwilling to do this despite recognising the issue.”

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Posted 1 year ago

“Drop - off too far from airport, a long walk with heavy cases.”

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Posted 1 year ago

“The drop off and transfer was great with a lovely friendly greeting. However, we waited almost an hour and had to call twice for the return. We watched the bus drive away, despite calling to say we were there and after another 15 mins wait in the freezing cold , we called back and were told we must be in the wrong place. We weren't and the man we spoke to was just rude. It was a further half an hour before the bus finally arrived. The main issue here was the way the return was dealt with. We called,and waited in exactly the right place but your service fell short .”

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Posted 1 year ago

“Arrived early but they where happy to assist but when getting into mini bus informed we need £5 to drop you at the airport which we didn't expect and was not explained before leaving car storage. On return called the storage said can collect you but will be another £5.00 but you can walk up the road to zone 2 and we can pick you up for free . Had no English money so walked up the road to said zone in the rain then mini bus picked up to find they had collected five men from airport and same flight . So squeezed in how many more payments of £5.00 for parking do IN2CARPARKS need 🤔 on each mini bus . Great service but I'm disappointed”

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Posted 1 year ago

“Won’t be using you again, wasn’t aware I had to walk in pooring rain to terminal, on arrival home not too friendly driver nearly trapped my foot in door not good customer services.”

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Posted 1 year ago

“Not as good as it once was, new drop off point means a long walk and easier and closer to use Liverpool airports own car park”

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Posted 1 year ago

“Have used this car park for about 15yrs but this year the price has almost doubled and they don’t drop you off by the yellow submarine anymore, you have a 10min walk from another car park because it costs £5 to drop off there ! Disappointing.”

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Posted 1 year ago

“A good price, and the car was kept safe. However, Speed of transfer left much to be desired. On departure we were left sweating in a red hot minibus for about 15 minutes before the driver turned up, and on return we phoned from the terminal as we were instructed, only to be told we must ring again when we were actually at the pick-up point. We did this, and then had to wait another 15 miutes on a dark rainy night before the bus turned up.”

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Posted 2 years ago

“Used many times over the years and usually quite good but last 2 times had to wait over half an hour to be picked up at the terminal evan though we paid the extra £5. Then drove around to pick up others from the free pickup point. Not happy may consider other options next time.”

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Posted 2 years ago

“This is a mixed review as service was excellent going and couldn’t fault at all. The return is a different story !!! Called as instructed on landing to be collected and went to where we arranged on drop off as agreed we’d pay the £5 for them coming into charge collection point. The lad on phone said go left when came out and told to go left to drop zone 2. All we could see was taxis to our left so went to point we were told on drop off. 20 mins later no sign of being collected so rang to be told to go to zone 2 but I explained we’d arranged collection where dropped off and even that place had a zone 2 written on it so was told a collection would come. Another half hour later still no collection so rang again to be told same that there had been three collections already so he didn’t know where we were waiting so I replied I was waiting where we were told to. Another bus was supposed to come but again didn’t. Rang again to be then told that I didn’t need to get funny about it with him but after over an hour with a 6 year old and another four tired adults and loads of luggage we were at boiling point as to what was happening but were what seemed to be fobbed off by him. He then said again I’d told him over and over where drop zone 2 was but the description he then gave was to a place I didn’t have a clue so we had to trail all our luggage to the left of the airport entrance along the road, over a roundabout, past two car hire places, follow road a bit further then eventually down bottom of a road we found drop zone 2 !!!!!! 😡 As you can imagine by this point all our bloods were boiling and the driver then told me he’d not been told at all that there was a paid collection and only collections from the free drop off / collection point. He did apologise but with over an hours wait to be picked up at that moment in time the apology meant very little. Would we use again ? Not sure but would not book same collection system at all”

Helpful Report

Posted 2 years ago

“Good service, but the drop off is a five minute walk from the terminal which isn't ideal. This needs to be changed as a priority.”

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Posted 2 years ago

“Not good, website says dropped at terminal not a 5 min walk away with 3 cases 2 kids and a pram, on retun at 2am rang to say we were in the arrivals terminal told to walk to the "free" pickup point in the rain with cases kids etc had to wait 25 min considering it's only a 5 min drive ? Driver then offered to put 11 people including children (sat on knees) in an 8 seater mini bus but the man with 2 children who'd already been waiting 15 min refused. Not a good service.”

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Posted 2 years ago

“Good price but post code to get to site did not get to precise place it is around the corner and so quite confusing also when collected from airport had to pack shuttle bus with cases ourselves and as not enough seats my daughter (9yrs) sat on my knee not really safe”

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Posted 2 years ago

“The only issue we had was being dropped off at one location close to the airport and not told where the pick up location was. Hence, we were left waiting for 30 minutes in the rain at 1.30 in the morning at the wrong location before being picked up.”

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Posted 2 years ago

“Picking up service was very slow and wanted £5 per couple for exit fer”

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Posted 2 years ago

“Had a long wait in a car park that was a fair walk for pensioners with luggage. Better system before. 10 people waiting for collection”

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Posted 2 years ago

“Drop off and pick up good BUT the location of points was far away from airport and if known I would have not booked. I have copd and a bad back. Walking is an issue and I assumed we would have been dropped/pickup outside the airport. For this reason I would not use your company again. I should have asked or it could be clearer in your information”

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Posted 2 years ago

“We had to wait 40 minutes to be picked up otherwise would have given 5 stars.”

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Posted 2 years ago

“Was great apart from the walk in the rain to the pick up point. Would rather pay a little more to be picked up at the airport.”

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Posted 2 years ago

In2CarParks is rated 4.6 based on 4,541 reviews