In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.64

4.6 Rating 5,554 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 5,554 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 19th December 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“20 mins wait for the pick up car covered in bird poo and a miserable driver , can't do much about the seagulls but a cheerier quicker driver would be nice ,decent price though and close to the airport so would tray again”

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Posted 10 months ago

“Only had 1 minibus in use on both our departure and return. So had to wait until the driver comes back from taking the people in front of us which is abit annoying seeing as they had 3 minibuses but only had 1 in use.”

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Posted 10 months ago

“Dropping it off was no problem but more difficult getting picked up. Rang as instructed and was told he would be two minutes. When bus came there were not enough space for everyone, and the driver seemed to have no idea. He then rang and said it would be 15 minutes before we were picked up and as he said that another mini bus turned up that we did get on. Generally ok but need slightly better organisation.”

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Posted 10 months ago

“The arrival process was good, however we had to wait 30 mins for pick up in the rain and had to call twice”

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Posted 10 months ago

“Great service but unsure how they fairly share out the £5 barrier fee for a full minibus of travellers”

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Posted 10 months ago

“Not too bad finding and parking up at in2carparks, However we waited 30mins approximately, To be picked up on our arrival at Liverpool. Airport, Not good enough. However we would use again, if need be.k”

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Posted 11 months ago

“Transport to the airport was quick and easy however returning to Liverpool at 1am the shuttle took over half an hour to arrive even after two phone calls to the office. Very disappointing.”

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Posted 11 months ago

“Had to wait a long time for a bus to pick me up from the airport, then there wasn’t enough room for everyone on the bus”

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Posted 11 months ago

“We found it difficult to locate but upon arrival staff were lovely and chatty. Very good price. But unfortunately on return at 2 am whoever was on the phone was rude as hell. We got dropped off at the public car park but in a certain place and was told to be there on return so we did after waiting half an hour I phoned them and he just spoke to me like rubbish saying I was stood in the wrong place. There were also a lot of people at the same time with only one van. There was just no need for his anger and rudeness ive never been before yet he expected me to know where everything was.”

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Posted 1 year ago

“Convenient although they charge an extra £5 per car to cover drop off although we shared the minibus with others i thought it was a bit of a rip off”

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Posted 1 year ago

“Told them I was coming back 5 days early and when arrived car wasn't ready and denied I told them I was coming back early”

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Posted 1 year ago

“everything is fine”

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Posted 1 year ago

“Good service when we flew out. When we landed called them to pick us up and they said van was coming to pick us up. Waited 15 minutes and rang them and they said I had missed the van even though they didn't turn up!!!! They waited for another passanger so they could correct at the same time, cheeky buggers!!”

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Posted 1 year ago

“We have used this company a few times and had no complaints. But last Sunday returning from our holiday the driver wasn’t the best. The van boot door didn’t open properly, the van was not clean at all, when we got back to the depot, he just got out the van opened the not fully opening boot door and went in , a passenger who was in the front seat opened the side door for the passengers to get out, to which I thanked the young man, then we all got our own cases out, that’s not a problem but the driver should of made some effort. Don’t ever leave reviews for anything but this time I think it was needed.”

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Posted 1 year ago

“No problem going out, 23 minute wait on return leg and car not ready at car park”

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Posted 1 year ago

“Driver left me with my childrens 4and 7 years old wait for another van,about 1am... He should take first family with childs!!!! But he pick up adults first... not nice”

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Posted 1 year ago

“Perfect drop off and left straight away for the airport. Can't say the same for coming back. Rang the number on the paper as stated, they answered to be told we would have to wait as 4 flights come in at the same time and he only had one driver on. We waited 30mins. Other that can't grumble.”

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Posted 1 year ago

“Been using these for a couple of years now an very happy with service. But disappointed with last use due to extra payment to use car park by terminal. I am quite happy to use the free car park rather than bow down to peel ports for their rip off costs.”

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Posted 1 year ago

“Two grumpy drivers but they did get us to the airport and back ok. My car was waiting for me when I returned. Easy booking system although I did not see instruction about the additional £5 fee.”

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Posted 1 year ago

“In the main everything was great. On the return pickup though, after we called, the minibus came to pick us up and there were other people waiting for the same bus. The driver had no names for who he was supposed to be picking up. I think this would help to avoid confusion. The other party jumped in and he couldn’t tell us whether we should too.”

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Posted 1 year ago

In2CarParks is rated 4.6 based on 5,554 reviews