In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.63

4.6 Rating 4,831 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 4,831 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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In2CarParks 5 star review on 7th December 2024

Jozef

In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrival was great, simple procedure, friendly driver took me to the airport and en route explained the toll system over the Runcorn bridge, that I hadn't encountered before, this saving me a hefty fine on my return..thank you. Disappointed on my return, it was raining and dark and the driver was gruff with me, asking if I couldn't see the company name on the bus (which I couldn't because it was behind an Uber that was blocking the road. I had to ask the driver if he would lift my case into the back. In the yard, I wandered about in the rain, looking for my car, I had to go back to the office to ask where it was, when I found it, reversed up to a fence, it was blocked in. I had to return to the office, in the rain, to ask someone to move the other car.”

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Posted 1 year ago

“Getting picked up on return Only 1 bus Arguments started on who's been waiting Driver drove off as I was getting in the bus sending me flying”

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Posted 1 year ago

“Service fine, waiting area and minibus could do with an upgrade”

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Posted 1 year ago

“Cheaper than parking at airport but online price gone up from £45 in Aug 23 to £60 plus £5 drop off charge in Sept 24. Seems a bit of an unnecessary increase in that period. I discovered on arrival that you can actually just chance rocking up if you’re brave and pay £45. Would also be helpful if guy got out of minibus when picking you up as there are always loads of minibuses picking people up and difficult to spot their very small signage.”

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Posted 1 year ago

“We arrived to park our vehicle. The lad on the desk was really nice. Told us there is a £5.00 transfer fee which we were unaware off. This should be relayed to customers when u book Took us to the airport no hassle. The only downside was on our return we had to wait about half an hour as the vehicle only seated 8 people and only 1 vehicle and 1 driver. And there we quiet a few people waiting”

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Posted 1 year ago

“Tbh would pay the extra and use the airport car park next time, not very professional really and wasn't aware of the extra £5 barrier charge”

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Posted 1 year ago

“I have rated three stars because our car was not ready when we came back and we had to wait a long time and search for it around the parking until one of the employees checked the booking and on the key it was written a wrong return date. It was sorted eventually.”

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Posted 1 year ago

“I have read a lot of bad reviews about in2 carparks,but I have used them 3 times and never had a problem.However I wasn't impressed when they asked for another 5 pounds to be dropped off outside the terminal.They don't tell you that when you book it.Very unprofessional.”

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Posted 1 year ago

“I think the address details need some sort of update as everyone seems to drive to the wrong place 1st, I also think it's a joke that your asking each booking to pay £5 , it's great we get dropped off outside the terminal however I worked it out that our drop off you gained an extra £25 for only a £5 parking charge, people will catch on to this , I just hope it doesn't decourage future business for you.”

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Posted 1 year ago

“When we arrived we were informed that we needed to pay an extra £5 due to airport supposedly charging them more to drop us off but they charged this to every car thus making extra profit. Minibus was a scruffy old Transit 8 seater. Much arguing by the driver and too many customers when we were collected at 3ish a.m. in the rain. I have given some stars because they did look after my car and were efficient at the site but it's a shabby little operation. Get what you pay for I guess.”

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Posted 1 year ago

“close to airport should have been warned about extra £5 payment, still don't understand why we had to pay it and why every family has to pay it when there are more than 1 family on the bus didn't see a waiting area with seats on the way there and no seats at the bus stop at the airport and only a small bus shelter. ok otherwise and easy to use”

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Posted 1 year ago

“Positive... Half the price of the airport long stay car park. Negatives... Waiting around to be picked up and dropped off... Over half an hour this time... There is also no queue system... When the pick up bus finally arrives there are more people waiting than seats on the minibus, which can be awkward...”

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Posted 1 year ago

“Going out a dream really organised however coming Home had to wait a while for the pick up driver advised only 1 pick up vehicle available so had to wait. However still would properly use again”

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Posted 1 year ago

“Pick up abit slow”

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Posted 1 year ago

“Drop off was fine, no problems at all. Pick up however was awful. We had to wait nearly an hour at 2am in the morning in the rain and cold with 2 small children as they only had 1 minibus available. Other people jumped in before we could in. Therefore had to wait til the driver took them back and come back for us. No communication on there being a problem of being short staffed otherwise we would have just got a taxi.”

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Posted 1 year ago

“Dropping the car off was such a faff. No one was in the office and so wasn't able to do anything other than wait around for some one to get back. We were there for 3quaters of an hr waiting and getting stuff sorted. One of the fellas was OK, another one was rude snappy and horrible. Picking the car up was a lot simpler and straight forward. Although the lady on the phone hung up on us when I was trying to find out where to go for waiting for the bus. I don't get the extra charge of £5 when at the office either for the barriers at the airport!! Shouldn't that of already been included in the parking charges that I'd paid. £5 off everyone for barriers is so craffy. There was no damage done to the car though like previous reviews have said. Car was given back to me same way I'd handed it in and was all ready and sorted for us when I got back. Overall it's a big of a mixed review. Previous use of here I'd of given 5 stars but this time around was such a different experience I'm not sure what to think.”

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Posted 1 year ago

“They did a good job but I went to the toilet never been cleaned in 2 years not good”

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Posted 1 year ago

“Early hour drop off with car but didnt expect to wait over 45 mins to be collected and then dropped off at the airport. Also didnt expect to be charged £5 per family on the day to put towards the airport barrier. Why is this not included in the charge at the start instead of paying cash.”

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Posted 1 year ago

“After reding some terrible reviews I was to be honest pleasantly surprised upon arrival when my Daughter and I were checked in quickly and take to the airport promptly with no Issues at all. The return journey was unfortunately not so smooth with many people waiting for 2 10 seater causing a free for all to get back to the cars. As there was only two of us with one bag we eventually managed to get on and the check out process was once again quick. Would probabaly use again if was on my own”

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Posted 1 year ago

“Overall a good service but was quite disappointed with the £5 charge to drop off at the airport. They say this is because the airport now charge to drop off, but they take £5 from every booking, and they take multiple bookings across in the same shuttle, so there’s definitely something not right here/extra money being made. I’ll probably park elsewhere next time.”

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Posted 1 year ago

In2CarParks is rated 4.6 based on 4,831 reviews