Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

In2CarParks Reviews

4.6 Rating 2,838 Reviews

92 %

of reviewers recommend In2CarParks

Company Reviews

4.6

Based on 2,838 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We waited 40 mins at the office , attempted to ring the phone number provided, no answer , he finally came back in a taxi the van had broken down , couldn't find the keys for the other van after a further 20 mins on the phone still no keys , took us in his own car squashed up with another couple , I paid the 5 pounds to take us to the drop off due to being late at the airport.”

Posted 1 year ago

Hi, thanks for your feedback. We had an issue with a puncture suddenly on one of our minibuses. This was completely unexpected as I'm sure you can imagine. Please accept our apologies on this slight delay at the car park.

Posted 1 year ago

“Problem lies with the airport really -this £5 for 10mins drop off is ridiculous! But I feel that in2 could add this to the bill instead of messing you about with the free drop off point which is a good way from the airport and not good if its raining as its not covered! Just sort this mess out -or I'll look elsewhere for my oarking !”

Posted 1 year ago

“Had trouble finding it at 3.20a.m, we rang for directions only to spoken to quite rudely. Not what you want when are trying to find a not very well signed car park.”

Posted 1 year ago

“I would have been willing to pay extra for drop off right outside terminal if possible The staff are so lovely , happy, kind and cheery Good value”

Posted 1 year ago

Hi there, thanks for your feedback. Yes, this is possible. There are signs in reception and on your booking confirmation that mention this. On your next booking, please ask at reception for this.

Posted 1 year ago

“Too far to drag suitcases from drop off point to airport”

Posted 1 year ago

“I've been using this carpark for around 4 years and it's the cheapest and most accommodating. Unfortunately, due to airport prices the shuttle bus cannot drop us off right outside the airport without an additional £10, £5 drop off and £5 pick up, or simply pay nothing and get dropped off outside the airport and walk to the airport and chance the weather. It would be beneficial to mention this on your website and give your customers the option as opposed to being asked on the shuttle bus.”

Posted 1 year ago

“Being using this company for 20 odd yrs, but bit surprised at the way they charge now...! Quoted £52.99 for 10 nights cover, discount of £5.30 taken off which then brought it to £47.69.... BUT then ended up paying £57.69 as if your Disabled or can walk any distance, they charge you the £5 both ways, drop off/pick up to cover the car park....!!! Its fair enough but you should MAKE this VERY clear on your website when booking, as it Beyond not fair if you are a disabled person... Or just include this in the price as I felt very cheated on the day, as only explained it to me when he saw my CRUTCH....!!!!!”

Posted 1 year ago

“Just a bit of a pain now having to lug your luggage from the car park to the terminal.”

Posted 1 year ago

“We’ve used In2 previously but the shuttle to the airport this time was incredibly erratic. The driver going too fast for conditions - so much so that all four of us in the shuttle commented. I wrote a mail to In2 but never received an acknowledgment, nor a response. Their drivers really need to understand they have a duty of care over getting to the next pick up.”

Posted 1 year ago

“Staff were all nice and helpful when we deposited our car with loading our luggage. However we didn't know that we got dropped off and picked up in a car park down the road from the airport, which is only a five minute walk for a able person, but not good for a disabled person like myself. My car was safe and secure whilst we was away.”

Posted 1 year ago

“Drop off far away from the airport, not great when raining or travelling with little children. Don't mind paying extra £2 for drop off close to the airport :/”

Posted 1 year ago

“The car park took some finding, not the best we have been to. Some distance from the airport conveyed by a 12 yrs old mini bus, quite unclean inside and a huge step to get inside (and out). But, the vehicle was left there and collected without any problem (once we found the car park)”

Posted 1 year ago

“I did actually think that they would drop us off at the actual airport but we had to walk from a car park to there which wasn’t happy with, on return called for pick up waited 25 mins for then to collect us.”

Posted 1 year ago

“Good service apart from being dropped off and picked up a bit of a trek to airport.”

Posted 1 year ago

“I've used this car parking for more than 20 times, but the last time I 've waited too long till they found my car key.”

Posted 1 year ago

“Gave 3 stars because all were good but attitude of one of the drivers who answered the phone to me upon return, was awful! I rang upon landing as I was requested to do! He was very short saying ring when you have your bags. When I did which was only a little time later, he said, "I will take who i can fit in as i have other passengers you know". As their we're 8 of us, (4 children). I was concerned how this would work? He just snapped at me to go the meeting point!. Very nasty person! Won't use again!”

Posted 1 year ago

Hi, thanks for the feedback. I'm sorry to hear this, you should not have been spoken to rudely by one of the drivers. We will speak with the team who was working when you arrived back. Please accept our apologies for this.

Posted 1 year ago

“Overall the car park was good but the wait for the transport back to the car park was a long wait and the minibus was not in good condition at all.”

Posted 1 year ago

“I have not used this company because I got a lift to the airport. Although they would not give me a refund for not using my place, they said I could have a credit.”

Posted 1 year ago

“I gave always used you. But this time was very disappointed with the driver who took us on the 29th. Also I think u need to make it clear re the drop off points. I wasn't aware you had changed your drop off point from next to airport to the other end. I had my father in wheel chair and cases and was unaware I needed to pay 8.00 to get dropped off in park closest to terminal. This should be made clear on your website. Plus if there is more that one family on bus to airport why charge 8.00 per family? .however the guy picking us up on 15th could not be more helpful.”

Posted 1 year ago

“The new drop off and pick up location is not convenient, i we probably wouldn't book our car in next time we fly from Liverpool. We actually paid the cost of entering and exiting the car park our selves, but on our return, we had to wait until the passenger's where picked up from the new location and taken back to the yard .and the driver said even if we had walked over to the new pick-up area, there wouldn't have been any room for us on the minibus, this has happened in the the past ,where by my husband and i were split up as there wasnt any room for him on the minibus, i dont feel this new drop off / pick-up is acceptable, if its was raining, or if the passenger's would be expected to drag suitcases to the pick-up point and they where elderly. So unless this is changed we would have to consider using another company in the future.”

Posted 1 year ago

«
1
2
3
4
5
»

In2CarParks is rated 4.6 based on 2,838 reviews