In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.62

4.6 Rating 4,520 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 4,520 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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In2CarParks 5 star review on 7th December 2024

Jozef

In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have read a lot of bad reviews about in2 carparks,but I have used them 3 times and never had a problem.However I wasn't impressed when they asked for another 5 pounds to be dropped off outside the terminal.They don't tell you that when you book it.Very unprofessional.”

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Posted 11 months ago

“I think the address details need some sort of update as everyone seems to drive to the wrong place 1st, I also think it's a joke that your asking each booking to pay £5 , it's great we get dropped off outside the terminal however I worked it out that our drop off you gained an extra £25 for only a £5 parking charge, people will catch on to this , I just hope it doesn't decourage future business for you.”

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Posted 1 year ago

“When we arrived we were informed that we needed to pay an extra £5 due to airport supposedly charging them more to drop us off but they charged this to every car thus making extra profit. Minibus was a scruffy old Transit 8 seater. Much arguing by the driver and too many customers when we were collected at 3ish a.m. in the rain. I have given some stars because they did look after my car and were efficient at the site but it's a shabby little operation. Get what you pay for I guess.”

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Posted 1 year ago

“close to airport should have been warned about extra £5 payment, still don't understand why we had to pay it and why every family has to pay it when there are more than 1 family on the bus didn't see a waiting area with seats on the way there and no seats at the bus stop at the airport and only a small bus shelter. ok otherwise and easy to use”

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Posted 1 year ago

“Positive... Half the price of the airport long stay car park. Negatives... Waiting around to be picked up and dropped off... Over half an hour this time... There is also no queue system... When the pick up bus finally arrives there are more people waiting than seats on the minibus, which can be awkward...”

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Posted 1 year ago

“Going out a dream really organised however coming Home had to wait a while for the pick up driver advised only 1 pick up vehicle available so had to wait. However still would properly use again”

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Posted 1 year ago

“Pick up abit slow”

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Posted 1 year ago

“Drop off was fine, no problems at all. Pick up however was awful. We had to wait nearly an hour at 2am in the morning in the rain and cold with 2 small children as they only had 1 minibus available. Other people jumped in before we could in. Therefore had to wait til the driver took them back and come back for us. No communication on there being a problem of being short staffed otherwise we would have just got a taxi.”

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Posted 1 year ago

“Dropping the car off was such a faff. No one was in the office and so wasn't able to do anything other than wait around for some one to get back. We were there for 3quaters of an hr waiting and getting stuff sorted. One of the fellas was OK, another one was rude snappy and horrible. Picking the car up was a lot simpler and straight forward. Although the lady on the phone hung up on us when I was trying to find out where to go for waiting for the bus. I don't get the extra charge of £5 when at the office either for the barriers at the airport!! Shouldn't that of already been included in the parking charges that I'd paid. £5 off everyone for barriers is so craffy. There was no damage done to the car though like previous reviews have said. Car was given back to me same way I'd handed it in and was all ready and sorted for us when I got back. Overall it's a big of a mixed review. Previous use of here I'd of given 5 stars but this time around was such a different experience I'm not sure what to think.”

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Posted 1 year ago

“They did a good job but I went to the toilet never been cleaned in 2 years not good”

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Posted 1 year ago

“Early hour drop off with car but didnt expect to wait over 45 mins to be collected and then dropped off at the airport. Also didnt expect to be charged £5 per family on the day to put towards the airport barrier. Why is this not included in the charge at the start instead of paying cash.”

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Posted 1 year ago

“After reding some terrible reviews I was to be honest pleasantly surprised upon arrival when my Daughter and I were checked in quickly and take to the airport promptly with no Issues at all. The return journey was unfortunately not so smooth with many people waiting for 2 10 seater causing a free for all to get back to the cars. As there was only two of us with one bag we eventually managed to get on and the check out process was once again quick. Would probabaly use again if was on my own”

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Posted 1 year ago

“Overall a good service but was quite disappointed with the £5 charge to drop off at the airport. They say this is because the airport now charge to drop off, but they take £5 from every booking, and they take multiple bookings across in the same shuttle, so there’s definitely something not right here/extra money being made. I’ll probably park elsewhere next time.”

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Posted 1 year ago

“Service was OK but I was quite surprised to be charged an additional £5 by the company so the bus could get entry into the drop off area. It would probably be better just to increase the cost by £5 as it was only chance I had a fiver on me.”

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Posted 1 year ago

“The toilets cat car par are tucked away in a shipping container and one of the worst I've had to use just thankful I didn't need to sit down. Car wasn't ready to drive away on return.”

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Posted 1 year ago

“Not good .Drivers Didn't know who to pick up.Over 1hr wait.Some people rather verbal not in a good way.Drvers need who and how many when they collect to stop any friction.”

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Posted 1 year ago

“It worked ok but picking up late at night was chaotic in that there was only one member of staff and there was a queue with some customers getting irate. I suggest two staff minimum to sort issues out ay busy times. Not being able to take card payments for the £5 extre charge is also annoying. Place is a mess, it doesn't look professional - give it a tidy up!”

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Posted 1 year ago

“There was confusion on the way back. I was told that we would need to go to where we were dropped off in the airport. When we returned from our holiday, I called the company to say we were ready to be picked up for the transfer from the airport to the carpark. I was told to go to the drop off point as originally instructed. However, the drop off point had changed since the previous day and this was not properly explained to me. This reulted is un waiting in the incorrect place for about 45 minutes despite phoning the company 3 times to ask where they were. They never phoned me once to check where we were waiting. After finally walking back to the airport, the minibus picked us up. It was therefore over an hour before we wer back in the car park. My husband was really stressed!”

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Posted 1 year ago

“Arrival not an issue, but on return took some time to pick us up. Then our car was boxed in by three other vehicles and they could not find one set of keys and move the car. The keys are bundled together haphazardly, so not much of a system. Sadly will not use again. Be interested if others have had problems.”

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Posted 1 year ago

“Has changed since I used this carpark last time it was at a different location. Did find the driver a bit abrupt also cars were just packed into very small spaces. You give a time of arrival but find yourself waiting longer as other people have turned up and no room so we had to wait for them to be dropped off”

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Posted 1 year ago

In2CarParks is rated 4.6 based on 4,520 reviews