In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.64

4.6 Rating 5,147 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 5,147 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 19th December 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used this car park for about 15yrs but this year the price has almost doubled and they don’t drop you off by the yellow submarine anymore, you have a 10min walk from another car park because it costs £5 to drop off there ! Disappointing.”

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Posted 2 years ago

“A good price, and the car was kept safe. However, Speed of transfer left much to be desired. On departure we were left sweating in a red hot minibus for about 15 minutes before the driver turned up, and on return we phoned from the terminal as we were instructed, only to be told we must ring again when we were actually at the pick-up point. We did this, and then had to wait another 15 miutes on a dark rainy night before the bus turned up.”

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Posted 2 years ago

“Used many times over the years and usually quite good but last 2 times had to wait over half an hour to be picked up at the terminal evan though we paid the extra £5. Then drove around to pick up others from the free pickup point. Not happy may consider other options next time.”

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Posted 2 years ago

“This is a mixed review as service was excellent going and couldn’t fault at all. The return is a different story !!! Called as instructed on landing to be collected and went to where we arranged on drop off as agreed we’d pay the £5 for them coming into charge collection point. The lad on phone said go left when came out and told to go left to drop zone 2. All we could see was taxis to our left so went to point we were told on drop off. 20 mins later no sign of being collected so rang to be told to go to zone 2 but I explained we’d arranged collection where dropped off and even that place had a zone 2 written on it so was told a collection would come. Another half hour later still no collection so rang again to be told same that there had been three collections already so he didn’t know where we were waiting so I replied I was waiting where we were told to. Another bus was supposed to come but again didn’t. Rang again to be then told that I didn’t need to get funny about it with him but after over an hour with a 6 year old and another four tired adults and loads of luggage we were at boiling point as to what was happening but were what seemed to be fobbed off by him. He then said again I’d told him over and over where drop zone 2 was but the description he then gave was to a place I didn’t have a clue so we had to trail all our luggage to the left of the airport entrance along the road, over a roundabout, past two car hire places, follow road a bit further then eventually down bottom of a road we found drop zone 2 !!!!!! 😡 As you can imagine by this point all our bloods were boiling and the driver then told me he’d not been told at all that there was a paid collection and only collections from the free drop off / collection point. He did apologise but with over an hours wait to be picked up at that moment in time the apology meant very little. Would we use again ? Not sure but would not book same collection system at all”

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Posted 2 years ago

“Good service, but the drop off is a five minute walk from the terminal which isn't ideal. This needs to be changed as a priority.”

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Posted 2 years ago

“Not good, website says dropped at terminal not a 5 min walk away with 3 cases 2 kids and a pram, on retun at 2am rang to say we were in the arrivals terminal told to walk to the "free" pickup point in the rain with cases kids etc had to wait 25 min considering it's only a 5 min drive ? Driver then offered to put 11 people including children (sat on knees) in an 8 seater mini bus but the man with 2 children who'd already been waiting 15 min refused. Not a good service.”

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Posted 2 years ago

“Good price but post code to get to site did not get to precise place it is around the corner and so quite confusing also when collected from airport had to pack shuttle bus with cases ourselves and as not enough seats my daughter (9yrs) sat on my knee not really safe”

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Posted 2 years ago

“The only issue we had was being dropped off at one location close to the airport and not told where the pick up location was. Hence, we were left waiting for 30 minutes in the rain at 1.30 in the morning at the wrong location before being picked up.”

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Posted 2 years ago

“Picking up service was very slow and wanted £5 per couple for exit fer”

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Posted 2 years ago

“Had a long wait in a car park that was a fair walk for pensioners with luggage. Better system before. 10 people waiting for collection”

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Posted 2 years ago

“Drop off and pick up good BUT the location of points was far away from airport and if known I would have not booked. I have copd and a bad back. Walking is an issue and I assumed we would have been dropped/pickup outside the airport. For this reason I would not use your company again. I should have asked or it could be clearer in your information”

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Posted 2 years ago

“We had to wait 40 minutes to be picked up otherwise would have given 5 stars.”

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Posted 2 years ago

“Was great apart from the walk in the rain to the pick up point. Would rather pay a little more to be picked up at the airport.”

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Posted 2 years ago

“Quite hard to find ,but friendly lads there ,only few mins in shuttle bus to airport ,”

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Posted 2 years ago

“Not free shuttle to /from terminal as advertised ,”

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Posted 3 years ago

“Staff is very nice and the price is fair, but I do not understand why every single mirror and my seat was not in the same position I left, I would understand if someone would have to take a journey with my car but that is something I would never allow to happen anyway...plus mud on the floor mat and pedals. Do not take it personally please rather something to improve :)”

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Posted 3 years ago

“You get what you pay for. Long waits for transfer to and from airport. Won't use again”

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Posted 3 years ago

“All well leaving Liverpool. However, on our return, a few flights landed in quick succession which meant that we had to wait in the wind and rain for approx half an hour for the minibus to arrive and take us back to the car ( this was at midnight). On balance a good service for the money you save versus airport car parks and we were probably unlucky with the mix of weather and flight arrivals. Driver did inform us of the delay when we rang and apologised for the wait”

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Posted 3 years ago

“Was OK... dripped off in the " drop off zone " approx 5 min walk to terminal. Had to wait as we had ski bag and they wouldn't fit in the mini bus with other passengers. Negative point was when we returned we had to wait 15 mins for other people when we could have been dropped off and Mini bus returned for them.”

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Posted 3 years ago

“Chaos being collected as those arriving at the pick-up point last, piled in the minibus first leaving no spare seats, meaning waiting in the cold for a return trip for us. This happened to us a few months back when I had to sit on a knee.”

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Posted 3 years ago

In2CarParks is rated 4.6 based on 5,147 reviews