In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.62

4.6 Rating 4,526 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 4,526 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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In2CarParks 5 star review on 7th December 2024

Jozef

In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite hard to find ,but friendly lads there ,only few mins in shuttle bus to airport ,”

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Posted 2 years ago

“Not free shuttle to /from terminal as advertised ,”

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Posted 2 years ago

“Staff is very nice and the price is fair, but I do not understand why every single mirror and my seat was not in the same position I left, I would understand if someone would have to take a journey with my car but that is something I would never allow to happen anyway...plus mud on the floor mat and pedals. Do not take it personally please rather something to improve :)”

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Posted 2 years ago

“You get what you pay for. Long waits for transfer to and from airport. Won't use again”

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Posted 2 years ago

“All well leaving Liverpool. However, on our return, a few flights landed in quick succession which meant that we had to wait in the wind and rain for approx half an hour for the minibus to arrive and take us back to the car ( this was at midnight). On balance a good service for the money you save versus airport car parks and we were probably unlucky with the mix of weather and flight arrivals. Driver did inform us of the delay when we rang and apologised for the wait”

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Posted 2 years ago

“Was OK... dripped off in the " drop off zone " approx 5 min walk to terminal. Had to wait as we had ski bag and they wouldn't fit in the mini bus with other passengers. Negative point was when we returned we had to wait 15 mins for other people when we could have been dropped off and Mini bus returned for them.”

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Posted 2 years ago

“Chaos being collected as those arriving at the pick-up point last, piled in the minibus first leaving no spare seats, meaning waiting in the cold for a return trip for us. This happened to us a few months back when I had to sit on a knee.”

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Posted 2 years ago

“Not a fan of new drop off/pick up arrangements- I think large majority of customers would rather pay an extra £1 rather than walk all the way to the new drop off/pick up location. Drivers using mobile phone whilst driving - surely they should have hands free devices”

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Posted 2 years ago

“We experienced no major problems, except the walk to and fro the Airport in inclement weather which was unfortunate. Plus, after a longish journey to In2CarParks, male and female WCs would be very helpful, especially with the long walk to the Airport ahead.”

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Posted 2 years ago

“3* from me, mainly because our car was flooded on back near side, seat was soaking wet and speaker placed in the door was leaking water for about 2 days. It looks like someone who was driving our car at the carpark left window open for a long period of time and the weather was quite wet on that period as well. I wouldn’t be that upset, but no one even mentioned that to us so passenger who was occupied that seat got bum wet straight away. No one apologises to us or even inform us about that accident, very poor from carpark staff.”

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Posted 2 years ago

Hi, thanks for your feedback. I'm sorry to hear this. If we knew there was an issue, we would have definitely told you about it on your return. We wouldn't open any windows so maybe it was open slightly prior to arriving at the car park? If we had seen it, we would have certainly closed it and advised you accordingly.

Posted 2 years ago

“I know it's not your fault but the drop off was too far away. No information regarding this change nor the option for the passengers to pay the £5 for drop at the airport (which we would have) we were able to organise this for the return journey so why couldn't it have been advised/agreed fro the drop off?”

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Posted 2 years ago

Hi, thanks for your feedback. There is usually a sign in reception showing this charge for dropping off at the airport. Sadly, we agree, the airports official drop off is too far away. We have told them this on many occasion too.

Posted 2 years ago

“Great service would recommend drop off and pick up excellent”

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Posted 2 years ago

“We waited 40 mins at the office , attempted to ring the phone number provided, no answer , he finally came back in a taxi the van had broken down , couldn't find the keys for the other van after a further 20 mins on the phone still no keys , took us in his own car squashed up with another couple , I paid the 5 pounds to take us to the drop off due to being late at the airport.”

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Posted 2 years ago

Hi, thanks for your feedback. We had an issue with a puncture suddenly on one of our minibuses. This was completely unexpected as I'm sure you can imagine. Please accept our apologies on this slight delay at the car park.

Posted 2 years ago

“Problem lies with the airport really -this £5 for 10mins drop off is ridiculous! But I feel that in2 could add this to the bill instead of messing you about with the free drop off point which is a good way from the airport and not good if its raining as its not covered! Just sort this mess out -or I'll look elsewhere for my oarking !”

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Posted 2 years ago

“Had trouble finding it at 3.20a.m, we rang for directions only to spoken to quite rudely. Not what you want when are trying to find a not very well signed car park.”

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Posted 2 years ago

“I would have been willing to pay extra for drop off right outside terminal if possible The staff are so lovely , happy, kind and cheery Good value”

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Posted 2 years ago

Hi there, thanks for your feedback. Yes, this is possible. There are signs in reception and on your booking confirmation that mention this. On your next booking, please ask at reception for this.

Posted 2 years ago

“Too far to drag suitcases from drop off point to airport”

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Posted 2 years ago

“I've been using this carpark for around 4 years and it's the cheapest and most accommodating. Unfortunately, due to airport prices the shuttle bus cannot drop us off right outside the airport without an additional £10, £5 drop off and £5 pick up, or simply pay nothing and get dropped off outside the airport and walk to the airport and chance the weather. It would be beneficial to mention this on your website and give your customers the option as opposed to being asked on the shuttle bus.”

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Posted 2 years ago

“Being using this company for 20 odd yrs, but bit surprised at the way they charge now...! Quoted £52.99 for 10 nights cover, discount of £5.30 taken off which then brought it to £47.69.... BUT then ended up paying £57.69 as if your Disabled or can walk any distance, they charge you the £5 both ways, drop off/pick up to cover the car park....!!! Its fair enough but you should MAKE this VERY clear on your website when booking, as it Beyond not fair if you are a disabled person... Or just include this in the price as I felt very cheated on the day, as only explained it to me when he saw my CRUTCH....!!!!!”

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Posted 2 years ago

“Just a bit of a pain now having to lug your luggage from the car park to the terminal.”

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Posted 2 years ago

In2CarParks is rated 4.6 based on 4,526 reviews