In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.64

4.6 Rating 5,557 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 5,557 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 19th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turned up at 3am to drop car off, old man behind counter coughing into his hand, wiping snot on back of hand. Started to demand an extra £5 off every family due to Liverpool airport charging to drop off. However: 2 things on this, it's £5 per vehicle. And there is clear profiteering off this. Secondly, we had fully paid and had a screenshot of all paid, with FREE drop off and pick up on return. Clear mis selling in that case. I refused to pay and he became very hostile and argumentative. I still refused to pay. On return, pick up was fairly quick and no mention of the £5, which was clearly a scam by said old man. However our car was absolutely covered in bird lime. Truly covered, it was actually shocking. It has stained the paintwork. Very poor company and would not use after our experience even if free. Need to take a long hard look at yourselves.”

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Posted 1 year ago

“Took 30 minutes to get picked up and got home to find scratches on the back of my car”

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Posted 1 year ago

“Service is not as described on the website, you are not dropping your car at a car park but at an industrial unit, they then take it somewhere else unspecified to be parked for the duration of your trip. I was unhappy with this arrangement and requested a refund, which was refused.”

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Posted 2 years ago

“Avoid if you don’t want any dents and/or scratches on your car. They take no responsibility for any loss or damage to your vehicle. I would use them if I had an old banger car because they are cheap, otherwise stay well away!! Also, they charge additional £5 cash for a bus transfer to the airport which is barely acceptable.”

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Posted 2 years ago

“Firstly, the car got damaged. I KNOW those dents weren’t there when I parked it but how do we prove it? I didn’t photograph every inch of the vehicle as we parked as it was dark. They also demanded a £5 cash fee as apparently Liverpool now charges them to pick passengers up. Stated it was on their website which it most definitely isn’t. I checked inside their office and it explicitly states you only have to pay your parking fee and then nothing else. Why should customers pay any additional expenses? We had a contract you should honour. If fuel goes up do you add a fiver on too? It’s your business’ responsibility to absorb additional costs that become apparent after the contract is agreed or put your fees up going forward. Your little additional fee is against the law but I suppose you count on people just paying (like we did as it wasn’t worth an argument). I thought what cowboys have I paid here, I thought this was legit parking, double checked the website and they’re listed as an official partner of Liverpool airport! Avoid.”

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Posted 2 years ago

“We were sent to incorrect car park, as instructed by In2carparks at drop off, and I even confirmed this with them on arrival. When we phoned again after 1/2 wait we were told to go elsewhere. When we arrived we were told to wait even longer because and I quote “our fault for going to the wrong place”. When I complained the manager simply sarcastically said do want me to fly you here. There was no hint of apology out civility. The service was cheap and so was the service. It takes nothing to be polite even when you’re busy. Will be happy to pay more for a better service in the future.”

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Posted 2 years ago

“sad, I wrote e-mails about canceling my reservation five days before. No one responded and the money was lost. I do not recommend it.”

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Posted 2 years ago

“Turned up at 3am no where to park the car with a pregnant wife 15month old baby then after 45 minutes of messing around just put the car anywhere did not want to miss the flight got charged a extra £10 airport charge that my booking said it was included would not ever use this company ever again on my return waited nearly a hour for the pick up transfer absolute joke especially at 1am in the morning my car was parked on the road round the corner from the park and ride they also lost the keys to someone else's car . Found a couple of scratches on my car when it was light too late then I drove the car home never again will I use this company”

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Posted 2 years ago

“Had spare keys taken from the centre console, always keep them there for emergency. Luckily not for my property so my address is safe and I know this as my car cam recorded them getting in and searching, only on sound no actual visual proof, but you can tell”

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Posted 2 years ago

“Unfortunatly can't give less than 1 starr. Absolutly disrespectfull and rude people , stay away, will not park there even if they pay me. Have been drop off behind car hire car park instead of airport drop off zone, and been told that pickup point is the same place. After phoning them after arival, weiting 20 minutes, phoning again, have been told I need to go to airport drop off point. Four of us with lauggage need to go back ( 10 minutes one way) so I have asked why they newer told me that pick up poinhnhas chenged ? no emails o txt, been told by rude guy that they do not have my f. email ??? I have book online and got confirmation via email so definitly they have it, but never bother, when I put my luggage in to my car still heard that guy shouting and swearing, what an attidude, no apologise just blaming you for everything. STAY AWAY , Do NOT USE”

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Posted 2 years ago

“Definitely won’t use again was left in the pick up spot with no notification of change of pick up area until I had to make a second call only to be told I was to return to the terminal to be collected and pay an extra £5 for the privilege on top of what I had paid initially As the original pick up area was not accessible anymore which is not my fault as a customer!! The driver was then arrogant and extremely rude and said if we didn’t like it we would be left at the airport and have to walk back to the compound Your company shot have paid the fee at the terminal as you had committed to provide a service which fell short of expectations and on top of that on receiving my car back it was found to have mud on the carpet which certainly wasn’t the case when I dropped it off.”

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Posted 2 years ago

“Worst car park ever. 5 mins from airport took us 45 mins to get there. Staff not interested, one 8 seater mini bus, about 20 people rush for it, no order. Got dropped about 7 min walk from airport in the rain. NEVER AGAIN.”

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Posted 2 years ago

“Drop of was fine pick up was a nightmare new pickup point was never told then waited nearly an hour to be picked up before giving up and getting an taxi to the office to get my car they tried to blame it on cancelled flights arriving this was 2 am and all flights are shown on the log”

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Posted 2 years ago

“I'm not one for writing negative reviews, but feel I need to be honest with the company and potential customers. Drop off point too far from airport terminal, 10 min walk in the rain. Pick up was not good at all!! Again another 10 min walk, it was pouring down with rain, about 30 people waiting and only one 8 seater minibus, which was a 20 minute turnaround!!! So in the end some of us got a taxi and returned with our cars to collect the families. A poor show which is s shame as it has so much potential. Nothing like any of the airport park and rides we've used over the last 30 years at multiple airports. Sorry, but I'll never use this company again. For your sake guys, please sort out your customer service.”

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Posted 2 years ago

“Drop off 6 minute walk from terminal. On return Car seat and steering column had been adjusted and not put back. Another 6 minute walk to shuttle bus in the dark in between parked cars on my own. I am an 83 year old lady and was quite scared. When speaking to manageress was treated very rudely and told I was nit picking and not to bother using them again. Dreadful company. Was told the next day that if I wanted to be dropped off at the front of terminal I had to pay another £5 at the depot. My son had had a similar bad experience with this company. Do not use them.. office manager needs to go on a customer service course.”

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Posted 2 years ago

“Used in2 many times now and always been fine. Couldn't believe the amount of 1 star reviews until I tried to arrange pickup. Waited 45 minutes to be collected from the airport. Despite numerous phone calls to the office I was constantly told 'he's on his way' which I find hard to believe since it's a 3 minute drive back to their office. Waited so long I had to send my mother in law home in a taxi because it was so cold which defeated the whole object. Driver arrived, no clue there had been a delay. Back to office to pick up my keys, no apology. Just lost a regular customer.”

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Posted 2 years ago

“Do not book with this company, very bad customer service. No reply to my email and for 3 days told there was no manager and to call back the next day.”

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Posted 2 years ago

“DO NOT RECOMMEND Worst car park I have ever used, came back with my handle ripped off my car door and their response was “that was general wear and tear” “this could of happened anywhere” Will not take responsibility for their own mistake, door handle has been in exactly the same condition for multiple years and it’s come back broken after 4 days in this place. Absolutely shocking service all round.”

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Posted 2 years ago

“Wouldn’t use this carpark again, staffs attitudes let them down made us wait 1.5 hours to be picked up at 1 in the morning freezing cold with children then when they did pick us up decided to have a rant making it out it was our fault we had to wait so long swearing in front of my kids. Absolutely would not recommend would rather pay a bit extra and park at the airport it’s self”

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Posted 2 years ago

“AVOID! Worst service ever. The attitude is disgusting and the collection back left us sat for 30 mins at 2am even though they are a 5 min drive away. Car was parked behind 2 others and was unable to get it out until they dug through the box of mixed keys and I was told this was my fault!”

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Posted 2 years ago

In2CarParks is rated 4.6 based on 5,557 reviews