In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.64

4.6 Rating 2,853 Reviews

92 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 2,853 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 1 year ago

“My son booked Liverpool instead of Luton I was in hospital having a operation at the time when I came out I rang your receptionist & explained & was told I’ll get a refund I’m still waiting 🙏”

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Posted 1 year ago

Hi, thanks for your feedback. I have checked your booking and can see that the refund has been processed straight away as agreed when you spoke to the receptionist due to the error in booking.

Posted 1 year ago

“Couldn’t find the car park at 4am. Phoned the site on 3 occasions and ansaphone each time. Eventually had to find another car park. Visited intu on return. Very arrogant owner, completely unhelpful. Says he hasn’t time to answer phone or emails. Incompetence at its best. Avoid at all costs.”

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Posted 2 years ago

Hi, thanks for your feedback. I'm sorry to hear that you had issues finding us. I will speak to the team that were working at the time of your arrival to find out why no one helped you to the car park.

Posted 1 year ago

“I have not parked, I have requested a refund but didn’t get a reply”

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Posted 2 years ago

Hi, thanks for your feedback. Please contact us to discuss this as we will always credit any booking that is not required.

Posted 2 years ago

“TERRIBLE EXPERIENCE - NEVER USE THIS SERVICE; advise everyone never to use in2 car parks. I had your colleague yelling at me on the phone - incredibly rude and aggressive, unacceptable. When I was dropped at the airport, right by the terminal, I was told that I would be picked up at the same place; when I arrived back I called the number provided, 15 mins later no one was there; I called back and had a person on the phone insulting and screaming at me saying that I was in the wrong place and that I had to pay 4 pounds if I wanted to pick be picked up there. I checked your reviews in google after this experience and understand this is not the first time people are insulted, with your personnel being aggressive to customers... I can only say that your service is a shame and hope people will not be drawn into your scam.”

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Posted 2 years ago

Hi, thanks for your feedback. I'm sorry to hear that you had an unacceptable experience upon your return to the car park. We will speak with the members of staff involved immediately. Please accept our apologies again on this occasion. We are not a scam, we have been providing airport car parking services at Liverpool airport for 14 years and have thousands of happy customers.

Posted 2 years ago

“I booked my car in then refused soon as I paid that is was Liverpool instead of Newcastle...parently it happened to someone else too. I phoned straight away but lady was not in office , I sent number of emails no reply nearly 2 weeks later they refunded me minus £10 for paper work☹ did not think this was fair as it was noticed straight away.. money not even out of bank”

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Posted 2 years ago

Hi, thanks for your feedback. You had booked at the wrong airport, we are not sure how you managed to confuse our Liverpool airport with Newcastle airport. The booking was cancelled and refunded as soon as it was brought to our attention.

Posted 2 years ago

“Very poor customer service. When I went to pick up my car I noticed that the car was hit. I reported the problem to the employee and I was told to call during the next week as there was no manager in at that time (it was on a Friday at midnight). I followed up with them and I was told very rudely on the phone that I should've taken pictures of every inch of the car before so now I have no proof that they hit my car and then hung up. Will not use them again and I suggest if you care about your car just park it somewhere else as they are clearly not interested in taking care of the customers and their possessions.”

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Posted 2 years ago

Hi, thanks for your feedback. As discussed with you, we have checked the CCTV and this damage was not caused in our car park. Please get in touch if you want to discuss this further.

Posted 2 years ago

“Decided not to park there in the end due to the negative feedback, particularly in relation to damage to cars and staff response.”

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Posted 2 years ago

Hi there, thanks for your feedback. Our feedback is very good. We have been parking cars at Liverpool airport for over 14 years.

Posted 2 years ago

“Wasn't informed about 2 different pick up points, after 30 minutes of waiting with 2 small children was finally picked up but charged £4 in cash extra! It does not mention any of that when booking online also not many people use cash these days.”

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Posted 2 years ago

Hi there, thanks for your feedback. You should have been advised this when you arrived at the car park initally, please accept our appologies if you weren't.

Posted 2 years ago

“I was unable to find the car park with the post code provided and had to find alternative parking I e mailed in2caprparks regarding this and I am still awaiting a response I would never recommend”

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Posted 2 years ago

Hi, thanks for your feedback. We are quite easy to find from the directions given. We will double check them to make sure they don't need any alteration. Please either call us or email us where we can discuss further if required.

Posted 2 years ago

“Unfortunately, when I returned from holiday, all the petrol had been siphoned out of my car and so it wouldn’t move.”

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Posted 2 years ago

Hi, thanks for your feedback. Unfortunately, this would have not been the case in our car park. No way would any member of staff attempt to siphone petol out of any vehicle. To double check, we have reviewed the CCTV records which shows that no attempt was made to siphone petrol from your car.

Posted 2 years ago

“My cars chassis was damaged. Bottom motor cover was ripped. I realised that when I was on motorway. I called them but it was too late for them because all damage must be reported right away. They must have known about it but they cowardly give me my car back damaged hopping that I won't notice and I didn't. I don't recomend that company.”

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Posted 2 years ago

Hi, thanks for your feedback. If there was any damage caused, which would be an extreamly rare event, we would of course have notified you. In our car park, there are no raised ironworks, or kerbs to drive over which would have caused damage to the underneath of your car. Looking at this image, this damage has not been caused in our car park and looks like it has been like that for a while. Please contact us if you want to discuss this further.

Posted 2 years ago

“No longer dropped off or picked on airport have a very long walk due to increase costs of £1.00 parking on airport. We have used carpark for 12 years,nine times per year. No longer. very sad”

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Posted 2 years ago

Hi, thanks for your feedback. It's not just a £1.00 increase at the airport. We have tried for a long time to keep dropping off right outside the departure hall but we can no longer do it. If you want to be dropped off at the previous location outside the departure hall, please let us know when you arrive at reception and we can do this.

Posted 2 years ago

“The transfer is too far from the terminal and for this service which was poor I would rather book the car park at the airport”

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Posted 2 years ago

Hi, thanks for your feedback. The transfer is only 5 minutes to the airport which is quicker than walking accross the airport car park.

Posted 2 years ago

“Couldn’t find the park due to misleading information on the website reCredit Union building. Operative was very grumpy when asked for directions..said he had ‘too many other things to do.’ On return waited in the cold for 20 minutes having walked from airport. Operative said he couldn’t come as was fixing van door. Van was in very poor condition..front passenger door wouldn’t open.No help with bags or doors. Was charged £2 but operative couldn’t tell me what it was for as ‘ wasn’t there’. Wouldn’t dream of using your park again as it was all extremely embarrassing !”

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Posted 2 years ago

Hi, thanks for your feedback. I'm sorry to hear that there was a 'grumpy' member of staff. That is unlike our team and I will speak to the team that were on shift to understand why there were the issues as there should not have been. We have been parking cars at Liverpool airport for over 15 years and have always been proud of the service we provide customers with.

Posted 2 years ago

“Vehicle was damaged. Car park denied all knowledge.”

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Posted 2 years ago

Hi, thanks for your feedback. We will look into this including CCTV and be in touch. In the very rare event that there was damage caused in our car park, we would have course informed you and resolved this immediately.

Posted 2 years ago

“we been wait over 30min for bus at night after we contact that we arrived to collect point. we arrived first but he refused to take us first so we been waited for another transfer. Driver opened windows and on my request to close the windows because was freezing and windy on that day he's been very rude to us because is covid etc but 3 days ealier all windows been close and he saids that he doesn't believe in covid and vaccination.”

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Posted 2 years ago

HI, thanks for your feedback. I'm sorry to hear you were waiting for 30 minutes for collection. It shouldn't be that long as the car park is only 5 minutes away from the airport. We will speak to the drivers who were working when you arrived back at the car park as this shouldnt have been the case.

Posted 2 years ago

“Lot 6.02.2022. Miejsce spotkać zbyt daleko od terminalu. Musiałem czekać ponad 45 minut w deszczu i zimnie na odbiór z lotniska. Tylko 1 kierowca i 1 bus do obsługi wszystkich lotów które są bardzo blisko siebie to jakiś żart. Nawet niska opłata za parking nie jest warta takiego serwisu. Nie polecam.”

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Posted 2 years ago

Hi, thanks for your feedback. Unfortunately due to a couple of members of staff calling in last minute with Covid, it left us slightly short-staffed for a few hours. We appologise for the slight delay in your return to the car park, our free transfer service is very quick so you shouldn't have been waiting 45 minutes.

Posted 2 years ago

“We were dropped off in one location by the airport but nobody told us we would be picked up from a different location . I called on four occasions and was told the driver was there to pick us up. He may well have been but as we did not know the location eventually we had the correct place communicated .So an hour after landing we get there only to find the van did not have enough space for the family so i went back to the depot and collected our car . So a shambles is how I would describe our experience”

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Posted 2 years ago

Hi, thanks for your feedback. Apologies for the confusion that you experienced with the pickup from the airport. The driver should have mentioned exactly where to go for the pickup which would have spared you from this delay. We will check with the driver to make sure he always communicates this fully. Please accept our appologies for the inconvenince caused on this occasion.

Posted 2 years ago

“My flight has been changed and unfortunately I couldn’t get my money back.”

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Posted 2 years ago

Hi, thanks for your feedback. In the event of a changed flight, please contact us and we will amend your booking for free to the changed dates.

Posted 2 years ago

In2CarParks is rated 4.6 based on 2,853 reviews