In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.64

4.6 Rating 5,559 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 5,559 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 19th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do not touch customers car, do not drive customers car.”

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Posted 1 year ago

“AVOID AVOID & AVOID I should have checked the reviews out before. Some reason you have to give them your car keys which is very dodgy as it is. And since my car is a 2023 Merc- I can track it and see the fuel as well. I left it locked and then after the next day- they left my car unlocked. & I left it with 70 miles and it came back with 50 miles so it shows someone has been driving my car !!! & No it doesn’t end there. When I came to pick my car up- it had a puncture so I will make sure to never use this company ever again. Please trust mine and other reviews as I’m only doing this so others don’t experience this mess! Last thing you need when you come back from a long flight!”

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Posted 1 year ago

“They charged me extra £5 for drop off and pick up from the Airport. On my way back the car been under big pillow of the snow,cold and not even locked!”

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Posted 1 year ago

“I asked for a refund because I didn’t use your car park and heard nothing back refund not received”

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Posted 1 year ago

“All in car out of position. First time posible drifting this car. I'm not happy when comming back. Charging extra £5 for car park. 5 person £25 and pay only £5.”

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Posted 1 year ago

“Charged twice for the same booking. Sent emails but have just gone ignored. Spoke to the lads on the desk when I picked up my car who told me someone would be in contact but again nothing.”

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Posted 1 year ago

“As per instructions once collecting our luggage and getting through customs I rang in 2 car parks. To be told the bus was out collecting ( understandably in the early hours only one bus driver on duty). We were told to wait 20 mins then the head outside to the drop off/ pickup point. After 20 mins we headed over to the pickup point to find a que of people also waiting for buses. The first bus arrived and quickly filled up. We spoke to the driver who said it would be another 20-30 mins for another bus. as we had a baby with us and standing outside in -2 temperatures is not appropriate ( there was also other families with young children waiting). After 40 mins the next bus arrived to which people were pushing to get onto. Thankfully the driver did say that the children were to get onto this bus. There was no collection system for who rang 1st as to who was to be collected. People were pushing and jumping onto buses if they didn’t have bags. Then when we got back to the car park I headed into the office to collect my car keys to find that they had been given to another person also trying to collect their car.”

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Posted 1 year ago

“Vans are a bit dangerous to get out of. No step bar and their high up.”

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Posted 1 year ago

“Terrible experience,”

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Posted 1 year ago

“Arrived back to Liverpool airport and waited nearly 2 hours at 1am with children to be picked up in the rain as they only have 1 shuttle bus working. If I’d of know pick would take this long I’d of walked to carpark myself.. over 10 family’s waiting and 1 bus working is a joke”

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Posted 1 year ago

“Very poor staff communication Using slang verbatism(F******) (Sh*******)”

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Posted 1 year ago

“I do not recommend, they give an address that is impossible to reach, they do not reply to emails, I had to leave the car on the street.”

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Posted 1 year ago

“I'm sorry to say will not be getting from these people again. There were extra costs which were hidden when we got there and had to wait much longer than anticipated in the dark and cold. I wished I looked at reviews before I booked. The tiny amount of money I saved booking this place wasn't worth it at all.”

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Posted 1 year ago

“Had to wait 40 minutes to be picked up from airport in rain”

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Posted 1 year ago

“Horrible horrible experience from start to finish. Didn't have baby chair even when my wife specifically left ours for them to use on return. Very very rude driver. Was driving on red lights with a 3yo and 5mo in the back of the van. Didn't pick up phone when we landed for 40+minutes so ended up waiting more than an hour. Would not recommend and would not use anymore.”

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Posted 1 year ago

“Got charged an extra £5 when I parked my car. Didn't have a choice. Had to pay this fee. If I knew this before I booked it, Iwouldn't of used you.”

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Posted 1 year ago

“When you get there and check in there’s an extra £5 charge to be dropped off in the “express bay” which they charge every customer but are only charged by each car. This shouldnt be an extra cost and especially not for each customer. Waiting times were very poor, especially after landing back at Liverpool airport. We waited 30 minutes in the rain because they only had 1 minibus running and over 30 passengers waiting to be picked up. A family next to us had been waiting almost an hour. When I picked up my car it was on the street away from the complex. When I pay for secure parking I expect it to be in a secure place not the street. Very disappointed with the service.”

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Posted 1 year ago

“Only one shuttle bus and one estate car doing transfer to car park site from airport. There were 5 in our party so could only use the bus. Had to wait 1 hour for bus due to volume of people on our flight using in2carparks. No order of pick up either just all had to fight for bud when it came. Very disappointed”

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Posted 1 year ago

“Got to the car park in the early hours of the morning with my family to be greeted by an older guy on the desk, I got the kids out of the car who then had to listen to a foul mouthed rant from him. Not the way to start the holiday which is why I didn't rise to it. On our return the car was ready although we had to wait some time for pick up as there was only one mini bus instead of the usual 2. The manner of the day people was a real contrast to when we collected the car but certainly won't be using them again Shame as Liverpool airport was well organised.”

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Posted 1 year ago

“Very bad service waited 1 hour to be picked up from airport to car park. At the end we had to walk to car park never use again and avoid .”

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Posted 1 year ago

In2CarParks is rated 4.6 based on 5,559 reviews