In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.64

4.6 Rating 2,852 Reviews

92 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 2,852 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish did not get my money back when I cancelled”

Helpful Report

Posted 1 year ago

“Bad directions to find it, drop off and pick up way to far from terminal, very little assistance with suitcases or getting in and out of high rised mini bus. Will not use again.”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. We find the that the directions are very accurate to the car park. Sadly, the drop off location is where Liverpool airport put it, we don't have any control over that, we wish it were closer to the terminal.

Posted 1 year ago

“Booked our car into car park in Speke, Liverpool, as I had done numerous times before. We had early flight and had to be at the airport for 4am. We arrived, booked our car in and got on the bus to the airport, halfway to the airport the driver said to my husband that he will be dropping us off in a different place, he stated that it would be approx 3 minute walk, previously we had always been dropped off in the collection/drop off car park across the road from the main door to the airport. I told him that, that was not OK, my mum has mobility issues and needs special assistance, there was no way she could walk the distance, especially in the pitch black and torrential rain. The driver said to us ‘It will cost you a fiver then’, so we had no choice but to pay. On our return, we had very much a similar experience….. so not only had we paid for our car to be in their car park, we had to pay an extra £10 for car park fees, absolutely disgusted. The driver said on our return ‘do you want picking up or not, are you paying the fiver or walking to the pick up point?’ Previously, they asked for a nominal sum when you booked your car in, which was clearly stated on the email when you booked. The confirmation email for this latest trip did not state that we would be dropped off and would experience a walk of approx 3 mins (this would have given us the option to look for a car park that would drop us at the airport entrance), nor did the confirmation email say that we would have to pay £5 each way to get near the airport entrance. Needless to say after many years using this company, that experience will be our last”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. I'm sorry to hear that no one informed you of the option to drop off outside the terminal. This unfortunately has been something that has been forced on us by Liverpool airport. There are signs up about this at the car park and on the booking email. I will speak to the drivers who were working when you being transported to the airport as they should be friendly like normal. We do hope to see you again though and this one parking experience has been a one off out of all the times you have parked with us.

Posted 1 year ago

“Never used as poor reviews and asked for a refund but refused to give me one”

Helpful Report

Posted 1 year ago

“My journey was cancelled. With weeks of advanced notice I requested either a refund or credit note. I didn't even receive a reply. They are a cowboy outfit. Don't use them. There are many legitimate companies to pick from so go elsewhere for your peace of mind.”

Helpful Report

Posted 1 year ago

“We were dropped off a long way from the Airport my wife has respiratory problems, we were told to ask to be collected nearer the terminal on our return at a cost of £4, this we did and it did not happen another long walk.”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. You should have been collected from the terminal if you had requested this. Sadly, the official drop off point at the airport is Liverpool airports decision. We agree it is far, that is why we offer the option to be dropped at the terminal for the cost of the entry barrier fee.

Posted 1 year ago

“We had an issue with the booking due to the email saying we had booked a day later than we were supposed to. This was resolved by the car park allowing us to still attend a day early but had very rude customer service on the phone and in person when we arrived. They were rude about letting us use the toilet and I am cutrently 7 months pregnant so did not appreciate this. After the rudeness they got me to sun to say we were leaving the car but upon return I phoned them to say we had landed off our flight. A male answered and was extremely rude saying he didn’t have time to speak but had no car of ours which they clearly did. He said our car keys weren’t there and to just get on the bus and sort it when we got back to the car park. When we arrived he said we had told them our flight returned at 3 in the evening when our booking and in person we confirmed was 3 in the morning they argued it was all our fault and we’re very abrupt. Also whilst going to and from the airport on their shuttle bus they drive very erratic and unsafe which wasn’t acceptable in any case but also could quite clearly see I was pregnant and I did not appreciate this as I felt I was at risk! We will not use the service again!”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. I'm sorry to hear that you found one of our team rude. This is not the standard we expect from our team. We are a friendly team and always help our customers if we can. I will speak to the team that was working when you arrived back at the car park and find out why they acted in this manner. Please accept our apologies.

Posted 1 year ago

“Came back to a damaged vehicle, and they refuse to even talk about it. Stay away”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. I've just looked into your booking and can see that you have not contacted us regarding any damage. If you believe there is damage to your vehicle, please get in touch with us where we will review the CCTV.

Posted 1 year ago

“I couldn't cancel the booking and no refund”

Helpful Report

Posted 1 year ago

“Booked this carpark and 2 days later my flight changed from Liverpool to Manchester. I immediately called to cancel the carpark and they would not give me my money back! Will never use!”

Helpful Report

Posted 1 year ago

Hi there, thanks for your feedback. We would have offered you your money back in this instance.

Posted 1 year ago

“Absolutely appalling service i called ahead of my arrival to double check the meeting arrangements was greeted with a horrible screaming and shouting man insulting me down the phone was so shocked and even frightened to park my car with this company that i rebooked with liverpool airport direct how this company can employee such unprofessional people is beyond me zero stars if i could leave them”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. I'm sorry to hear this, we will speak with the team that was on duty when you were supposed to arrive and get to the bottom of this, I can't imagine any team shouting down the phone though.

Posted 1 year ago

“Not happy, dent left on my car by other vehilce doors… plus long wait for bus to get us delivered back to car park.”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. I'm sorry to hear this. We have not had any correspondence from you to say that there was a dent in your car door? If this is the case, please get in touch so we can review the CCTV.

Posted 1 year ago

“Having to walk with heavy cases to the airport and back”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. There is a short walk, a few minutes from where we drop you off to the actual terminal. This is the same for all the car parks at Liverpool airport.

Posted 1 year ago

“On return from holiday I phoned and said we were out of airport and they would be there in 10 .I minutes half an hour later nothing. I phoned again and they said we were in the wring place they gad been once dint believe them we stood where we were dropped off. Won't be using you again”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. As soon as you call to say you are at the drop off point, we then set off from the car park to the airport. It takes around 5 / 10 mins if our buses are at the car park to get to you. When busy, the buses are constantly running to and from the airport so you shouldn't have been waiting that long.

Posted 1 year ago

“AVOID IF YOU CAN POOR CUSTOMER SERVICE AND VERY BAD EXPERIENCE AGGRESSIVE AND RUDE WHEN DEALING WITH IN PERSON READ OTHER REVIEWS FOR SIMILAR EXPERIENCES GLAD I DID NOT LEAVE MY CAR WITH THEM NO EMAIL CONFORMATION OF BOOKING BUT OUR MONEY WAS TAKEN AND THEY DID NOT KNOW WHI WE WERE WHEN WE CALLED AT FIRST”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. Every booking that goes through the website receives a confirmation of booking. We are also not aggressive people and have been parking cars for over 16 years at Liverpool airport for thousands of happy customers.

Posted 1 year ago

“We have used your service for many years and have always been satisfied with both the service and the cost. However, as a couple in our seventies we did nothing t appreciate having to drag our suitcases a 10 minute walk from the drop off point to the airport. Happily, it wasn’t raining. I would rather pay the extra small fee than have that walk.”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. Unfortunately, we have had to change the parking location at the airport. It wasn't a decision we took lightly. On request as sign posted in reception, we can take you to the main terminal for a small extra fee.

Posted 1 year ago

“I rung up to explain my holiday had been cancelled and was told I couldn’t have a refund, After I had emu and didn’t receive a replyI won’t be using this car park again after I used them for 6 years, the holiday cancellation was out of my control. I should of been entitled to my money back”

Helpful Report

Posted 1 year ago

“Never parked my car at your park i never would use u ever it cost me 10 pounds for wrong place when booked”

Helpful Report

Posted 1 year ago

“Dropping the car off and being transferred to the airport was fine. At that point, I would have rated 4 or even 5 stars. We were dropped at a convenient spot for the terminal. However, coming back was totally different. We walked for what seemed approximately three quarters of a mile or so, with virtually no signage, to find drop off zone 2. We had to get directions from a helpful car hire firm, as there was no one else around. We, of course, had luggage with us and no real pavement to walk on. I could not believe the different experience to our outward journey. Had I known this pickup would be so remote, I never would have booked with you. After a long day, this was very tiring, particularly as I am 76 and my wife somewhat younger. Very disappointed.”

Helpful Report

Posted 1 year ago

“I left the car for 3 weeks. and when I returned, I found the car hit, the front bumper was broken. It was Saturday, and the gentleman at the front desk told me to come back on Monday. I never came back.”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. I'm sorry to hear this. If there was damage caused in the car park, we would have told you when you arrived back. Please contact us if you still believe this to have occurred in the car park and we will review the CCTV.

Posted 1 year ago

In2CarParks is rated 4.6 based on 2,852 reviews