In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.62

4.6 Rating 4,536 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 4,536 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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In2CarParks 5 star review on 7th December 2024

Jozef

In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used in car every time I’ve flown from Liverpool,nice lads ,good quick transfers -only complaint—sort the shared toilet out ,very unpleasant experience indeed ,both foreman’s the wife ,upgrade needed asap”

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Posted 3 years ago

“Pick up area to far for airport 10min walk with heavy baggage”

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Posted 3 years ago

Hi, thanks for your feedback. Unfortunately, that is where the airport have moved the official drop off and pick up. We would much rather it was closer for our customers. Optionally, ye can drop you outside the terminal, there is a £4 option when you arrive at the car park to do this.

Posted 3 years ago

“The service from the car park to the airport and return was very good and prompt. And the price charged was excellent value. However, there was no mention when booking that the drop off and collection point at the airport was a 7 minute walk to the terminal!!!!! The driver said this was to avoid the £4 charge for dropping off near the terminal, but this should be advertised by yourselves and customers given the choice of paying the charge or not”

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Posted 3 years ago

“Need to reinstate the old drop off and pick up point.”

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Posted 3 years ago

“Fuss free initially but then we got dropped off a good 5 minutes walk away from the terminal, OK if its not raining or cold, I won't be using them again for that reason.”

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Posted 3 years ago

“We were not Happy with having to walk a long distance to the terminal as we are both in our 70's. Will not use again if this is the same in the future.”

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Posted 3 years ago

Hi, thanks for your feedback. Unfortunately, we have been forced to have to change the drop off location. We can drop you outside the terminal if you prefer, there is just an additional charge of £4 for this. In future, when you arrive at the car park, if you let reception know that you want to be dropped at the terminal and we will of course drop you off there.

Posted 3 years ago

“Great service friendly and very helpful, would recommend and use again!”

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Posted 3 years ago

“Great service at a fabulous price but I am going to reconsider using you again due to the fact that I was dropped off not on the airport. I would rather pay a couple of pounds more and have the convenience of being dropped at the airport as it has always been over the last years I have always used you.”

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Posted 3 years ago

Hi, thanks for your feedback. We have recently changed to the other drop off location at the airport, which is where all the other car parks in the area drop off at too. There is the option to be dropped directly outside the terminal but there is a charge of £4 each way to pay for the barrier. You can choose this when you drop your car off at the car park, please let the drivers know when you arrive.

Posted 3 years ago

“I’ve used In2carparks many times and I’ve always been happy with the service. However, this time, we were told we didn’t have to pay the £3 to enter the short stay drop off car park at John Lennon, Liverpool, as the boss has told the drivers we must be dropped off in the free drop off to the right of the roundabout, which is quite a walk. When we realised, my friend said she can’t walk that far because she has limited mobility. The young man said he would turn into the first exit and drop us off there, although he isn’t allowed. We were grateful of this, however, on returning from our holiday at 11.20pm, we phoned the office, but no answer, obviously because the driver was out picking up. We decided to start the dreaded walk in the wind and rain. I called the number again and the driver said to make our way to the bus stop in the free car park. My friend was struggling by this time. By the time we got picked up, my friend was very worn out. I complained to the driver and said it won’t be possible to use them again as it’s all so inconvenient. I was annoyed to hear, ‘ we could of paid the entry money for the original car park and got dropped off and picked up there by the yellow submarine. When I told him what we had been told, he said, no, we had a choice to pay the drop off fee. The young man had obviously given us the wrong information. I think the company should make it very clear on they’re website, just what service is available. What should of been an easy going end to our holiday, certainly wasn’t.”

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Posted 3 years ago

Hi there, thanks for your feedback. The weekend of your travel was a weekend in the change of the dropping off at the airport. I'm sorry to hear that there was confusion in the information you received. The driver should have made it very clear as to where the drop off and arrival was. I will speak to the drivers that were on at the time and make sure they are communicating all the information correctly.

Posted 3 years ago

“good parking! I had a canceled flight and for 3 days over time I paid £ 45 I don't like that you can't extend the waiting time”

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Posted 3 years ago

Hi, thanks for your feedback. You shouldn't have been charged £45 for a late fee due to a cancelled flight. We will look further into this. We are very accommodating and fair when people have cancelled or delayed flights as we understand that this can be out of your control.

Posted 3 years ago

“Your depot is hard to find in the dark and poor signage to get there.”

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Posted 3 years ago

“Overall experience was positive but let down by driver who wasn't wearing a face covering in the mini bus. Not to take any risks my wife and I opted to walk back with our baby from the airport on our return journey to the car.”

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Posted 3 years ago

“Booking & provision of parking was normal. I couldn't use the booking due to a cancellation. I was unable to get a refund but was advised that I could use the booking at a future date (indefinitely), which might seem reasonable except I have no further plans to fly from Liverpool. I e-mailed the company but got no response.”

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Posted 3 years ago

“I didn't actually use the carpark as my flights were changed to Manchester. But I was immediately offered a change of booking times etc.”

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Posted 3 years ago

“No complaint on the journey to the airport or the service at reception, but the journey back to the car park was not satisfactory, there was not enough seats for the amount of passengers and we were made to squash up. I question what the outcome would have been if there had been an accident.”

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Posted 3 years ago

“Great service at good price Only negative was the toilets Very grubby and no soap or drying facility for hands”

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Posted 3 years ago

“felt the pick up was below par. clearly they knew there was quite a few arriving on our flight so should have been at pick up. edoevially as more than one mini bis load”

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Posted 3 years ago

“The driver who picked up us on our return journey was extremely rude. The driver who took us was lovely.”

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Posted 3 years ago

HI, thanks for your feedback. Please accept our apologies if you found one of our drivers rude. We will speak with the driver who collected you from the airport to make sure he is not being rude to customers.

Posted 3 years ago

“Had to wait over 30 mins to be picked up.Car was blocked in by 2 others.The poor member of staff on his own and was working hard to please everyone.he was rushed off his feet.needed 2 staff”

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Posted 4 years ago

Hi, thanks for your feedback and bringing this to our attention. I'm very sorry to hear that you had to wait over 30 minutes to be collected from the airport. We actually had a staff issue that evening which has since been resolved. As an apology, we would like to offer you a complimentary stay at the car park for the next time you fly from Liverpool airport. Please let us know the next time you plan to travel and we will get you booked in.

Posted 4 years ago

In2CarParks is rated 4.6 based on 4,536 reviews