iMyHome Reviews

Name: iMyHome
Rating: 4.66

4.7 Rating 2,340 Reviews

95 %

of reviewers recommend iMyHome

Company Reviews

Metrics

Info

4.7

Based on 2,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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iMyHome 5 star review on 2nd September 2021

Charles Nyokanhete

iMyHome 4 star review on 2nd February 2018

Jeremy

iMyHome 5 star review on 10th January 2018

Anonymous

Anonymous // 01/01/2019

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“Good service received!”

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Posted 7 years ago

“All done as promised, no problems.”

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Posted 7 years ago

“The assistant was very helpful. I did have the added confidence that my daughter had already had a homebuyers report with imyhome. This made me feel ok paying in advance. We altered the date of the report with ease and the report came back promptly, it was about what I had expected. There are so many things to think about when moving it good to feel one bill is already sorted and good at the price.”

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Posted 7 years ago

“Good value, prompt service, and received a helpful and detailed report.”

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Posted 7 years ago

“The team were fast and efficient. The report is simple to understand with clear recommendations.”

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Posted 7 years ago

“Comprehensive professional survey carried out in good time at a great price.”

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Posted 7 years ago

“Efficient process, proactive response to emails , good service , good value for money .”

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Posted 7 years ago

“Very helpful staff. I was well informed of when the survey was taking place and it was all done quickly.”

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Posted 7 years ago

“Excellent service and detailed survey”

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Posted 7 years ago

“A quick and very comprehensive report, which gives me a good idea of what work my new home will require. Thank you.”

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Posted 7 years ago

“Very efficient service and the survey was appointed and undertaken within about a week. Would recommend.”

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Posted 7 years ago

“My home buyer survey was conducted on time (I requested it at short notice), I was kept informed of what was happening and the time scales, I received the report promptly and it was easy to follow. Several things that needed rectifying were identified, this enabled us to speak to the vendor and negotiate some repairs prior to exchange, saving us money which meant the report paid for itself and gave us peace of mind.”

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Posted 7 years ago

“I did an on line comparison and IMyHome came out cheapest. I rang IMyHome to arrange a Surveyor. They took payment from me in the afternoon. Edward the Surveyor rang the same evening and spoke to me about any particular concerns we had and if there was anything specific we would like him to look at. He went to view the property on the following Monday and I had received the survey by Wednesday which was extremely detailed and thorough. I would have no hesitation in recommending IMyHome.”

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Posted 7 years ago

“I was really happy with the services they provided us. Helped me through which each and every queries that i raised and the issue was resolved promptly. All the staff I talked to were very polite and professional.”

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Posted 7 years ago

“They found a good local agent who got the job done on time, and helped me get in touch with the surveyor when a problem came up.”

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Posted 7 years ago

“iMyHome are a broker. The number of surveyors on their panel are extensive. I can not fault iMyHome for their service. They were professional, courteous and agreed to discount their original price by 10%, so value for money on the face of it. The reason for the low rating is the responsibility for the quality of the surveyor lies with them, even if they are a broker. The surveyor was IMO inexperienced. I felt I was answering all my own questions and concerns. I regret taking the home buyers report. I knew it would be basic, but the areas I asked to be advised upon were barely answered for some and completely absent for others. (BTW this is the best tip I have for getting the most out of your surveyor, prepare beforehand any areas you want special attention paid to). The surveyor began to retract statements he made as he realised they were false. Such as; loose electrical wiring in several places, when challenged to provide even one of these locations, he could not. I have had a full structural survey done before by Leo Horsfield surveyors who are fantastic. They came to Lpndon from Brighton. Managed to book it with them for £500 after some fun haggling. The difference in results is overwhelming. Perhaps I'm being unfair. But I blame the broker for finding me the surveyor.”

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Posted 7 years ago

Thank you for taking the time to write your review and we appreciate your kind words regarding the service that you have received from iMyHome, we do pride ourselves on as you say our professionalism, and our customer service. Regarding the surveyor being inexperienced, according to our records the surveyor we allocated has in-excess of 30 years experience and regulated by the RICS, achieving an A* rating last year. The Homebuyers Report was the right type of survey for the property that you are purchasing providing a detailed report highlighting the concerns and defects that could be costly to you in the future. We will always encourage that you contact the surveyor prior to the inspection and we make this easy for you by providing their contact name, number and email address. I note we inspected the property in August and it is disappointing that it is only now that we have had the opportunity to resolve your concerns following this review. The Building Survey is a much more detailed report and does cost more money which would explain the difference in the results compared to the surveyor travelling all the way from Brighton which, according to the RICS is outside of the permitted area. We wish you all the best in your new home. The iMyHome Team

Posted 7 years ago

“Friendly Informative service Very fast at arranging survey and reporting back. Surveyor was prompt And very detailed in their observation and report Highly recommend using this aervice”

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Posted 7 years ago

“The service from iMyHome was excellent. Within 24 hours of making contact, the surveyor was scheduled to attend the property. 48 hours after his visit I was then in receipt of all the information I needed.”

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Posted 7 years ago

“I have used iMyHome for 2 surveys for 2 different properties and the surveys confirmed the concerns i had and i avoided the purchase I thing i will consider them again”

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Posted 7 years ago

“Very pleased with the report from imyhome. Thorough and efficient and helpful when required on a telephone call.”

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Posted 7 years ago

iMyHome is rated 4.7 based on 2,340 reviews