iMyHome are a broker. The number of surveyors on their panel are extensive. I can not fault iMyHome for their service. They were professional, courteous and agreed to discount their original price by 10%, so value for money on the face of it. The reason for the low rating is the responsibility for the quality of the surveyor lies with them, even if they are a broker. The surveyor was IMO inexperienced. I felt I was answering all my own questions and concerns. I regret taking the home buyers report. I knew it would be basic, but the areas I asked to be advised upon were barely answered for some and completely absent for others. (BTW this is the best tip I have for getting the most out of your surveyor, prepare beforehand any areas you want special attention paid to). The surveyor began to retract statements he made as he realised they were false. Such as; loose electrical wiring in several places, when challenged to provide even one of these locations, he could not. I have had a full structural survey done before by Leo Horsfield surveyors who are fantastic. They came to Lpndon from Brighton. Managed to book it with them for £500 after some fun haggling. The difference in results is overwhelming. Perhaps I'm being unfair. But I blame the broker for finding me the surveyor.