Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.62

4.6 Rating 980 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 980 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture well packaged but instructions were terrible. We were also given no delivery note so didn’t know how many parcels we were meant to be taking delivery off.”

Helpful Report

Posted 8 years ago

Thank you for your order. I am sorry to hear you struggled with instructions, we also do have some assembly videos available as well as staff responsible for technical support in case of any questions. Feel free to get in touch if there is anything you need help with. Kind regards, Julia @ Impact Furniture.

Posted 8 years ago

“Not received item yet, so that is my first complaint as i think delivery time is too long. We are now at 7 days since order and I've no idea when item is actually arriving (it did quote 19-23, when your ordering a large item a little more precision would be nice), so i'm sure one day a van/wagon will just turn up at my house, just have to hope i'm in or otherwise i may have to wait another 14 days. At just short of £20, i think delivery is expensive (why not just include it in the price and give free delivery)”

Helpful Report

Posted 8 years ago

Thank you for your order. To address your delivery questions, at the time of order we email customers with approximate delivery dates, closer to the time courier is sending a delivery notification with tracking details or we personally confirm the exact date for a large order. I am afraid we can confirm exact date 1-2 working days in advance. Kind regards, Julia @ Impact Furniture.

Posted 8 years ago

“Delivery was not as advised - received part delivery one day and the other part 3 days later. One of the units was damaged at the side and one unit better quality/standard than the other. Disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your order. To address your delivery question, we always post a whole consignment in one go at the same time. Occasionally courier processes boxes from the same consignment at different speeds through their system and as a result it is loaded on the delivery lorry on different days. Often courier will wait until all boxes are on the same lorry and make one delivery attempt, occasionally courier will attempt to deliver ASAP and does not mind making 2 trips to the customer and therefore delivers on different days. I am sorry if this has inconvenienced you. Kind regards, Julia @ Impact Furniture.

Posted 8 years ago

“Well made furniture, well packaged with no damage,and arrived within 2 days.”

Helpful Report

Posted 8 years ago

“Their service is fabulous. Would definitely use again.”

Helpful Report

Posted 8 years ago

“we love are sideboard it arrived when they said it would I will definitely use this company again everything was so easy from ordering to arriving.”

Helpful Report

Posted 8 years ago

“service and the quality of furniture was very pleasing”

Helpful Report

Posted 8 years ago

“Got in touch with Impact Furniture on 07/12/17 via email regarding price match. Received a reply within few hours, they agreed to match the price, but due to busy period said that delivery would be in mid of Jan. As a second option offered free delivery (without price match), but delivery before Christmas. I chose price match + delivery in January. Received new price for set of furniture and made a payment, which was very easy. Once payment was processed, Julia from Impact furniture sent an email saying that they would try to deliver before Christmas. Guess what? My furniture was delivered before 12 pm on 20th of Dec. Great communication! Very professional! Pleasure to deal with! I recommend with company and will buy again!! Merry Christmas and Happy New Year! Cheers, Max”

Impact Furniture 5 star review on 25th December 2017

Helpful Report

Posted 8 years ago

“Arrived on day selected ..only down side have you no time slot had no idea if it was coming am or pm ,it didn't come until pm had I known I could have gone out in the morning as I had thing's to do ..when tracked it just said out for delivery. But furniture was well parked”

Helpful Report

Posted 8 years ago

“Really quick delivery and easy to build, although the hinge instructions weren’t the most clear. Really pleased with the cabinet, it’s absolutely great.”

Helpful Report

Posted 8 years ago

“I ordered a whole kitchen plus 2 extra cupboards on 3seperate orders , All arrived in perfect condition and all looks lovely . One small criticism is when you buy a whole kitchen the cupboards don't come in individual Boxes so it takes at least an hour and a half to sort out before you start to assemble.”

Impact Furniture 5 star review on 2nd December 2017

Helpful Report

Posted 8 years ago

“Quick and easy to order , delivery was quick . Unfortunately I was disappointed with the product , poor quality . Nothing like the picture advertise .”

Helpful Report

Posted 8 years ago

Thank you for your order. I am sorry to hear you were disappointed. We value our customers, please get in touch with specific concerns and we will address them. Kind regards, Julia @ Impact Furniture.

Posted 8 years ago

“Finally found a very strong bed with a good price. Plenty of storage and easy assembly. Very happy with purchase.”

Helpful Report

Posted 8 years ago

“Very strong bed, plenty of storage and easy to assemble. Very happy with it.”

Helpful Report

Posted 8 years ago

“At point of purchase website clearly states 2 to 4 days delivery. Over a week later no sign of delivery so I am having to do the chasing. Been told probably next week....believe it when I see it.”

Helpful Report

Posted 8 years ago

Thank you for your order. Please note our fast delivery items state 2-4 working days delivery not including weekends and Bank Holidays. Kind regards, Julia @ Impact Furniture.

Posted 8 years ago

“Quick delivery of a quality item also quick response to an inquiry after purchase will definitely use again very satisfied”

Helpful Report

Posted 8 years ago

“always good service”

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Posted 8 years ago

“Superb service. I didn't check the flat pack Bigi desk for over a month because we were getting the room decorated before we assembled it. When I opened the first box the top of the desk had been badly damaged in transit (in spite of very sturdy packaging by Impact Furniture). I rang Impact Furniture on Wednesday this week, the phone was answered straight away and I had a new desk top delivered to me on Friday. Lovely desk too with very clear instructions. Thank you Impact Furniture!!”

Helpful Report

Posted 8 years ago

“Asked for order to be held for a couple of weeks ... which it was and was despatched / delivered exactly as requested. Very well packaged.”

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Posted 9 years ago

“I purchased the white gloss kaspian tall unit. Absolutely delighted with the unit which looks great for the price. Was well-packaged and delivered at a convenient time. Contact with the company was very prompt with immediate response to emails. I am a bit rubbish at DIY but managed to put together fairly easily apart from needing a bit of help to hang the door. Would definitely recommend!”

Helpful Report

Posted 9 years ago

Impact Furniture is rated 4.6 based on 980 reviews