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Immigration Advice Service Reviews

4.4 Rating 875 Reviews

88 %

of reviewers recommend Immigration Advice Service

Company Reviews

4.4

Based on 875 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

020 9411 1966

Email:

info@iasservices.org.uk

Location:

100 Borough High St
London
SE1 1LB

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Immigration Advice Service 5 star review on 24th February 2020

Immigration Advice Service 5 star review on 11th December 2019

Immigration Advice Service 5 star review on 11th December 2019

Immigration Advice Service 5 star review on 29th April 2019

Immigration Advice Service 5 star review on 26th April 2019

Immigration Advice Service 5 star review on 6th June 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’d recommend you stay away. I was told it would take around 6 months to get a Portuguese residency visa, we are 8 months in and it is months away. They were difficult to deal with, would never answer the question you asked and slow whilst applying for the visa. Since then they havent once chased the government and now say the delay is 15 months. They work with a developer called Mercan, their sister company about whom I have nothing positive. Find another company to work with.”

Posted 1 day ago

“I had a call with their lawyer in February, and received a written summary of that call. I had follow up questions related to her call summary - AND EMAILED HER 3 TIMES - and NEVER HEARD BACK. IAS is a FRAUD. A complete waste of $$$. I want a refund.”

Posted 4 days ago

“No such thing as free visa for Filipino. It is a false information that mislead for its citizens .”

Posted 1 month ago

“Been in Ireland over a month now. Sounded so easy to get set up over here. I have been waiting over a month and still waiting to get my visa activated. Been waiting over a month for my bank card to arrive. Haven’t received a appointment for a pps number. If I new it were this hard to get set up I wouldn’t have bothered”

Posted 1 month ago

“We had an appointment that cost us £250 with an advisor re emigrating from the UK to Canada. Absolute waste of time and it was clear that the person simply could not wait to get off the call. Waste of time.”

Posted 1 month ago

“The service we received from IAS was extremely poor. Our candidates were unable to leave the Phillipines because IAS did not notify us or the candidates of the exit requirements. When we complained about their service IAS told us they had completed the UK Immigration section correctly and this was their only responsibility. Be very careful when using this company because our experience showed they had no knowledge of the exit requirements for another country. Not very helpful when you are expecting staff to arrive and they cant leave their country of residence.”

Posted 1 month ago

“I was misled by the positive comments on Trustpilot into purchasing an hour consultation. The information provided by the so-called lawyer was incorrect. He claimed I could apply for a first British child passport born overseas using the priority service in the UK, which is simply inaccurate. I later learned that I have to apply outside the UK, and the priority service is not available for this process. They promised to respond to any follow-up emails within 48 hours after the consultation session. I sent them my questions, but they have yet to get back to me after more than two days. The entire company is a scam. I will take legal action against the company as they failed to provide the service they promised, and their information was misleading. They charged me 150GBP for providing low quality work. I am sure all these positive comments are fake and are just there to deceive poor customers.”

Posted 1 month ago

“DO NOT USE THIS SERVICE! I had to contact another lawyer to resolve my case because after paying £300 the lawyer stopped being interested in the case and NEVER contacted me! I've already asked for a refund more than 5 times and they ignore it! DO NOT USE THIS SERVICE IT IS FRAUD!!!!”

Posted 2 months ago

“Shazia had a very judgemental approach towards my case, the whole time i felt very judged and she ddnt give me the chance to explain anything. She kept referring to my ex partner as “your husband” despite me explaining otherwise, and i kept asking what my options are but she just focused on her own line of the conversation. I was even crying after the call due to the way she talked to me, she even questioned my “iq and level on understanding” at some point in the call though not directly. I was really taken back by her service and it triggered my anxiety.”

Posted 2 months ago

“I booked a consultation call with Matheo Di Battista (one of IAS UK immigration case workers) and it wasn't useful at all. Simply it was a waste of my time and money, never again! When i scheduled this call through client service (Ogesh), i genuinely asked if i can ask application specific questions during the consultation call as i am in the process of completing my application online, and they said that is all fine. With Matheo on the call i wasn't able to ask any specific application question as he referred to another service which will cost me 3 times more and he only gave generic answers that i already know about. The service wasn't at all what i originally expected. The only query that I had about visa route and type on the IHS application, Matheo wasn't even able to answer it as he gave answers that doesn't even exist on the IHS website. When i offered to share my screen on the teams call so he see that what he is saying doesn't exist on the website options, he again referred to another service of IAS UK. Very incompetent and that's not a service i would expect from IAS UK. Don't waste your money unless you are after high-level generic answers from the consultation call which costed me £200 an hour. I wrote to client service (Ogesh) explaining the situation and obviously no reply!”

Posted 2 months ago

“Marie Nguekam. She was a great help. Thanks so much.”

Posted 2 months ago

“Don't waste your time: First of all I arranged an appointment with the advisor and paid advance for booking for my visa application unfortunately I have to cancel my appointment immediately after I made a payment. They decided to deduct £30 from my paid fees even I cancelled my appointment within an hour or so, they said I will receive the rest of the money within 14 days, I called on 15th day to ask my refund the person was rude and said it is 13th day so I have to wait for 1 more day and will receive my refund by tomorrow, I didn't know they wouldn't count weekend. Now after 19 days I am still waiting for my refund, this is ridiculous. They wouldn't even think once to deduct the admin charges and will make their client wait for refund and keep them chase. Also, the advisor whom my appointment was booked clearly mentioned in their email that the appointment was only booked to understand my case so that means I have to be prepare to pay more again for an advise which I was not sure how long normally it will take and how much more money I have to pay. They will make you fool if you do not see how many people were already were fooled in the past by reviewing their experiences. Better check the reviews before you register or book an appointment. Hoping to receive my refund soon.”

Posted 2 months ago

“Such a big lie. Our f3 case petition date was July 2009. But we are still waiting for interview appointment. Our priority date hasn't been updated in visa bulletin yet. So it would definitely take lot more than 10 years”

Posted 2 months ago

“IAS is a horrible company. AVOID, AVOID. If I could give a 0 start I would have done it! Marie Nguekam is the name of the lawyer with whom I was in contact and Nadeen Taylor the person who answers the phone and the person who gave me the bank details to make the bank transfer of money. This is what happened. IAS gave me an account number (Nadeen Taylor did that on the phone and with an email she confirmed that after the phone call) and all details of the bank and asked me to transfer my money there in advance of their service and because I made a mistake on the name of IAS and included another name with all the bank details correct (their bank details) IAS REFUSE to give my money back despite the fact that they received it as my bank confirmed and despite the fact that they did not provide any service to me, since luckily I cancelled their service on time. This happened September 2023 and I am still trying to get my money back through my bank etc. So, we will see but since all this time they are refusing I thought at this point of writing this review to save others.”

Posted 3 months ago

“They are a scandalous falsehood, a trickery and a SCAM. Do not be fooled by the means of those evil cruel hearts who pretend to be all sweet just to rob you. They deserve all the hatred in the world: they DO NOT answer back, DO NOT help you in ANY way that they promise you: they just take your money and LEAVE! If there is a prison for these WILDERBEESTS they ought to go: they do not DESERVE air and water: to trick people and get away with it. THEY should not have been allowed into the country—Shazia Ershad. NO one deserves to be treated in such a fashion! This is outrageous! They do not contact you within a week: they are late and probably do not EVEN know how to do this. They charge you with £555 straight up, and you must pay to speak with them. Then they give you an excuse on why they are unavailable to talk. They waste your time and think they can waste your money too. I hope to see these evil souls rot behind a prison cell, for their business is corrupt. DO NOT LISTEN TO THEM!”

Posted 3 months ago

“Unfortunately, I was not satisfied with the advice I was given. The Solicitor gave me the impression that he had nit read all the information I submitted prior to the meeting. Some of the questions he asked gave me the impression that he needed to understand the context within which I argued the Home Office decision. For confidentiality, I will not disclose specific details. But I am happy to discuss further privately and provide constructive feedback. If possible, I would appreciate a refund.”

Posted 3 months ago

“Dont pay for your VISA fees upfront This time you ask? I hope this is the only time. From the date we paid for the visa fee 11 December 2023 and we have been ignored from all of the below: Client relations officer - Alexandra Shirtcliffe; Immigration Advice Service - Amy Flanagan; Immigration Lawyer - Samantha Cretten; Enquiries Team - Lindsey Alexandre; Immigration Lawyer - Crystal McGowan. I would love to get my visa going and submitted but since I PAID IAS, none of these people have come back to assist or respond and actually talk about processing the VISA. Now I want a refund and its like IAS has fallen off the side of the earth!? I keep sending emails and I keep doing online chats and people keep promising to help. Yet nothing. Tom in Ireland was great! Samantha was a big help in understand our situation. BUT no one would respond for anything. No even Samantha came back and offered to help seeing there is an issue and she was CC'd in the mails.”

Posted 3 months ago

“VERY POOR AND EXPENSIVE SERVICE. LOOK ELSEWHERE. I didn't receive what I paid for, timelines were not adhered to, and communication was very poor throughout. Details below. - I paid 200EUR for a half-hour meeting and full written report sent within 48hours of the meeting (explicitly stated by the lawyer), including next steps and answers to our written questions. The meeting was the only part of this which I received. - We received the report a full 8 days after the meeting, i.e., 6 days late. - There was zero communication from the lawyer regarding the delay in receiving the report. I received no reply from the lawyer to my multiple enquiries and eventually had to call IAS to chase the lawyer up on my behalf, after which he promptly sent the report. - When I did eventually receive the report, it was unclear, missing important information including next steps, and didn't answer our written questions. The report seemed to be rushed following IAS chasing Lander up on our behalf. - Both the lawyer and IAS refused to admit any fault and IAS refused to issue a refund. Their excuse was that more research on my case had to be done by the lawyer and that there were bank holidays in Spain (our lawyer was based in Spain), which caused the delay. This may have caused the delay, but it doesn't excuse the complete lack of communication nor substandard report we received. IAS claimed that the report we received was what we paid for but this is not the case as per the criteria detailed above and even if it was, then the service provided by IAS is simply very poor by their own admission. All in all, very unprofessional.”

Posted 3 months ago

“I contacted IAS for a minor change in my UK status and spoke with Kieren who has always contacted me and has been very helpful. That being said this is where the story goes south fast! Shazia one of the immigration solicitors was appointed to have a meeting with me last Wednesday. Not only was she late to the meeting, but I felt she was ill-prepared for the meeting and kept asking me the same questions only a few minutes after the first set of questions. Once the meeting was at an end she advised without fail that she would send me the next steps that evening! Unfortunately, this did not happen! I rang on Thursday last week to follow this up and was told she would send this by an advisor. Last Friday I rang and asked to speak with a manager as I still haven't received the information. I asked the advisor again if I would like to speak to a manager, and again the advisor's manager refused to speak with me. The advisor came back in an ill-mannered way advising me that I don't have to speak to her, I responded well I am trying to get through to your manager so I do not wish to speak with you. The moral of the story it's been 7 days and still no information. Rang in today and was again placed on hold for 40 mins and finally rang again from a different number and got hold of a lady called Emily who finally told me Shazia is on annual leave! If you want to be passed from pillar to pillar sign up with IAS and waste your time. Also, pay with a credit card to be on the safe side. Now you will see IAS respond shortly apologizing etc etc, take it with a pinch of salt as they are saving face.”

Posted 3 months ago

“This was the worst experience I have had. I spoke to Kieran, who told me I only had to pay a flat fee of 150 pounds and I could ask for as much advice as possible to help with my online visa application. This is not true, they do hit you with additional costs, 1500 pounds to be exact. This is a lie. Not only was this a bad experience, their telephone calls cut off while you are talking and their payment systems don't work. Absolutely shocking and a scam as far as I am concerned.”

Posted 4 months ago

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Immigration Advice Service is rated 4.4 based on 875 reviews