Immigration Advice Service Reviews

Name: Immigration Advice Service
Address: 100 Borough High St, London
Rating: 4.44

4.4 Rating 875 Reviews

88 %

of reviewers recommend Immigration Advice Service

Company Reviews

Metrics

Info

4.4

Based on 875 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

020 9411 1966

Email:

info@iasservices.org.uk

Location:

100 Borough High St
London
SE1 1LB

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Immigration Advice Service 5 star review on 24th February 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used IAS for a 2nd visa application, the first round back in 2021 was really good and I decided to use them again. The service has unfortunately degraded and they basically do the bare minimum, I would not recommend them right now to anyone.”

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Posted 4 days ago

“Just had a bad experience with Chat/Customer service. Either she was very busy or she did not want to chat. Answered rudely”

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Posted 1 month ago

“I Need a job”

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Posted 8 months ago

“Session itself was helpful but I received no response to a follow up question despite emailing it twice during the 3 days post-meeting. I’ll take my money elsewhere for any additional assistance needed.”

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Posted 8 months ago

“Hi My name is Ali and I want to be a native of that island of Irand and so I want you to help me thank you very much”

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Posted 9 months ago

“I tried to use IAS for a spousal visa application. Twice, they got the time wrong by quoting me UK time for the initial phone call and telling me it was California time. So I never actually had a call with an advisor. Then they never refunded by £150 initial fee. I'm very dissatisfied.”

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Posted 1 year ago

“They helped me with get a visa for my partner, but overall it was a bad experience. The paralegal that they assigned to me took days or weeks to respond to my emails. I think she only made the process more difficult and lengthy. Thanks to her my application was delayed and I didn't get to spend Christmas with my family. I would advise against using them, the process is not that difficult to do alone.”

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Posted 1 year ago

“I tried to call this service and was eventually asked to send an email. I have to date still not received any reply so hard to be positive”

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(Cardiff) - Posted 7 years ago

Mrs P Weissen, I am sorry to hear of your difficulties in contacting the Immigration Advice Service. Please reply to the email I have sent you and I shall ensure a colleague contacts you. Kind regards, Immigration Advice Service

Posted 7 years ago

“The knowledge of my consultant is astounding. She professionally extracted what our outcomes of the consultation was and reassured us of what we needed to do at the end. However, Skype calls kept breaking up, and unfortunately it was the only way to communicate with multiple people as our mobile phones weren't too good at picking up multiple peoples' voices. I wish that there was a way to send some minor documents for the consultant to review before the call. Instead she had asked to drop the call and for us to e-mail the related documents over half-way through our consultation. It has been two weeks since the consultation, and I am severely disappointed with the fact that there was no follow-up e-mail from the consultant with the session after this was explicitly mentioned as part of the package. Otherwise I would have rated the service with 5 stars.”

Helpful Report

Posted 7 years ago

Dear Mr Hamdan, I am sorry to hear of the technical issues that plagued your Skype advice session. Your feedback has been taken on board and I have emailed you regarding the follow up email on the advice session.

Posted 7 years ago

“Was charged about £100 for just for them to answer a simple question which took up less than a minute of their time. I initially phoned to enquire about consultation fees for a quick question. After asking over the phone they advised me it would be best to arrange a consultation with an adviser which would cost, I can't remember exactly, around £100, which I then paid for. When I saw the advisor the answered my yes/no question in about 30 seconds.”

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Posted 7 years ago

Mrs Zhu, Thank you for taking the time to review our business. Sometimes questions are yes or no answers, but they take years of training to be able to answer correctly. You pay for the experience and knowledge of knowing you question is covered correctly, and you can proceed in the right manner. I hope that with our help you were able to continue with your immigration application. Thank you for using our services.

Posted 7 years ago

“Posted an inquiry and did not receive any replies, would have expected at least a confirmation of receipt?”

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Posted 7 years ago

Hi Mr Scott, I have checked over our system and cannot seem to find anything for you. I have Emailed you a direct contact number for our offices so you may contact us when you are available next. Many Thanks

Posted 7 years ago

Immigration Advice Service is rated 4.4 based on 875 reviews