Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no communication. can not get a hold of these people.. a scam. be careful buying from these people..”

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Posted 3 years ago

“Still not received order!”

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Posted 3 years ago

“Didn’t get the item, paid for it then a few days later I was informed the item wasn’t in stock, I received a 20% discount off my next full purchase but I’m sure the item will not be as cheap as I had originally bought it, maybe try to update the system sooner if the item is not in stock or show as you when it’s in your basket if it’s in stock or not. Just a suggestion.”

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Posted 3 years ago

“Ordered in December still not even dispatched!! First order from here and would never order again!”

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Posted 3 years ago

“Returned a Barbour International gilet in early December as not happy with quality of it. Still not had my refund and no response to my emails several weeks later.”

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Posted 3 years ago

“I have been sent a review email however I have not received my item despite ordering it on 21 December. No communication from Hurley’s either”

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Posted 3 years ago

“I ordered my Belstaff jumper, it said it was in stock. I was informed a couple of days later that it wasn’t in stock and my order had been cancelled.”

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Posted 3 years ago

“Never arrived contacted by email never heard back from them.”

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Posted 3 years ago

“Dreadful customer service. The item was ordered on 16 December as a Christmas present. A completely different item was delivered. On contacting customer service on receipt of the wrong item they promised a replacement in time for Christmas. A follow up call on 23 December promised next day delivery. No replacement has yet arrived and it is now 30 December. I will not buy anything from this store in future.”

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Posted 3 years ago

“Shocking customer care!”

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Posted 3 years ago

“Really poor customer service. Box massively damaged and actual product marked. Tried to contact customer services, but have had no reply!! So close to Christmas, leaves me in a difficult position. Give a damaged present or give no present...”

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Posted 3 years ago

“Here’s how Hurley’s makes some of its money—they offer wildly inaccurate sizing on their clothes, and then they DON’T cover shipping costs for exchanges. That means that if you’re buying from outside the UK (I’m in Washington, DC), you’ll essentially be stuck with what you order, as the cost of returning the item will be more than the value of the item itself. For example, my jacket cost $130 USD, but the cost to ship it back to Hurley’s when it didn’t fit was $135 USD. Watch out y’all!”

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Posted 3 years ago

“Still awaiting the product to arrive. 2 e-mails sent so far, no reply. Hope it’s just a delivery issue & i’ve not being scammed!”

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Posted 3 years ago

“My order has not arrived, I’ve sent many emails to hurleys about it and not one member of their team has replied to me, and no refund has been issued”

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Posted 3 years ago

“Nog steeds niet geleverd.”

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Posted 3 years ago

“I emailed you on the 10th December and have still haven’t had a reply back from you? Hence the low stars!”

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Posted 3 years ago

“Item didn’t turn up, order was cancelled without warning. No communication received and still waiting for a refund.”

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Posted 3 years ago

“Received an item that is faulty. Although I sent all pics, info, returned item etc. They want to return the faulty item to me and don’t give me my refund. I won’t trust this company to put any orders in the future. That was my First order & my last one too.”

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Posted 3 years ago

“Received confirmation for item arrival on the 9th dec am. Item never arrived. Today is the 14th and the tracking ref shows is in Edinburg (I am in South East). Very poor delivery service!”

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Posted 3 years ago

“A terrible store that allow others to use my email and have not responded to any communications I sent them. they have no systems in place to prevent scams and identity theft. Give them your information at your peril.”

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Posted 3 years ago

Hurleys is rated 4.5 based on 5,106 reviews