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Hurleys Reviews

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

Company Reviews

Product Reviews

4.5

Based on 5,106 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Read Hurleys Reviews

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Hurleys 5 star review on 24th December 2023

Hurleys 5 star review on 15th October 2023

Hurleys 5 star review on 28th June 2023

Hurleys 5 star review on 23rd June 2023

Hurleys 5 star review on 31st January 2023

Hurleys 5 star review on 31st January 2023

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a fraud. I've ordered 1 item quantity 2, got shipped something else. The packing list is marked and stamped by a human, and 1 piece is effectively stolen. To wait 5 days just for order to be shipped, then get an autoresponse that my shortshipped order notice will be responded to in another 5 business days and get nothing for 2 weeks, then repeatedly calling the 'customer service team' to hear that no one is available to take the call - it's all a joke at my expense. Do not give them ANY of your money.”

Posted 3 years ago

Read Hurleys Reviews

Dear Boris, Thank you for your review, i am very sorry an item was missing from your order on receipt you had selected 2 of an item i can see that we missed this i am very sorry about that, I can also see this has now been resolved for you. We are a small family company and all Human, no robots here! unfortunately you were replying to your order confirmation which is a do not reply e-mail , Our office hours are GMT in the UK. please accept our apologies for the error again Hurleys

Posted 3 years ago

“Didn't have a pleasant experience here, haven't got the chance even to see the items as they canceled my order after my payment was done and I was waiting for the parcel, they said the shipping to me appeared to cost more than they wrote on the site and I had the option to pay 140 pounds extra for the shipping or they cancel it. Of course I didn't pay the huge difference and due to the refund policies in my bank and the charges bla bla I lost about 80 out of 360 the full amount i paid. My advice, make sure they stick to the shipping cost before u pay them.”

Posted 3 years ago

“Ordered some trainers that was on sale. When received they was Damaged”

Posted 3 years ago

“Very poor customer service. I’m in the United States and I sent emails to them twice. The first response I got back was an automatic response saying they would get back to me within 5 days and no one ever got back to me. The next time I emailed I didn’t even get that. It has now been 16 days since my first email and I still haven’t heard from anyone. Website says they have live chat but there isn’t. If no stars was an option I would give no stars.”

Posted 3 years ago

“It has not arrived yet. could you support tracking my order??”

Posted 3 years ago

“I ordered and paid for a Barbour jacket from Hurleys on 2 February. I was informed by email from DPD delivery servcie that the driver had delivered it to my home on 9 Februray but the photo was not of my house. Hence, I did not receive it. I informed Hurleys and asked for my money to be refunded. I received an apology and was informed that my purchase was being returned to Hurleys and they asked if I would like it to be delivered by Royal Mail. I confirmed that I was happy with this and have heard nothing since. I emailed Hurleys on 13 February to ask when I could expect the parcel and have not yet received a response”

Posted 3 years ago

“Took my order and payment and then over a week later said they had no stock and that it would be several days before a refund would reach me”

Posted 3 years ago

“Item was in stock, added to basket, paid for it got delivery/tracking info etc, 4 days later got an email saying out of stock,Was intended to be a birthday present for 3 days after you cancelled it.”

Posted 3 years ago

“Awful, would never buy from them again. I purchased a hat from them.... nearly a week later I received no shipping details I sent an email and got a response saying the hat was no longer in stock..... I dread to think if I hadn’t of emailed when I would of actually been told this and when they would refund me.”

Posted 3 years ago

“They took my money and a few days later they said my order was not coming and I had to wait over 7days to have the money back into my account. I don’t understand why they would say the slippers are in stock take my money and then days latter days they are not in stock. Just a joke I will never order from this company again.”

Posted 3 years ago

“Just paid £26 for a scarf which was poorly described,when I received it I found it was massive and didn’t like it. So I’ve paid £4 delivery and then £3.20 to return it. £7.20 scandalous.”

Posted 3 years ago

“Hi this item is currently missing on my order I asked to shop in bolton what happened didn't have any response please can you check this is levi's tshirt boy size 10y”

Posted 3 years ago

“Would love to write a review about this T shirt but I never received it dpd tell you when there coming and your unable to change delivery time”

Posted 3 years ago

“Charged me and cancelled on me. 😔”

Posted 3 years ago

“Did not send was told you could not provide them for me”

Posted 3 years ago

“I made an order on their website and they cancelled it two days later with no explanation other than it was ‘Unavailable’. Received a full refund but was really disappointed as I’d been really excited to receive it. I’ll avoid them in the future and would recommend others do the same. Once I had bought the item and paid for it I would have thought it would be mine but that’s not the case with this company,”

Posted 3 years ago

“Didnt receive my order when I emailed about not receiving my order didnt get a reply and I am still waiting to see if they are going to give me a refund not happy at all”

Posted 3 years ago

“Ordered item, money was taken from my account then to be told item was out of stock a few days later. Full refund was given but took a week for it to be back in my account.”

Posted 3 years ago

“I recieved my hugo boss watch wasnt happy as the watch was broken. I have sent it back which cost me £8 recorded and insured delivery. I have message the costumer services 3 time still no reply and no refund. So I wont be ordering from here again any time soon. Would appreciate it if someone would be in contact about my refund Thank you Mr S Mcguinness”

Posted 3 years ago

“I ordered a Barbour jacket ... got an email to say the item was unavailable and the money refunded to my account ... so no jacket for me from Hurleys”

Posted 3 years ago

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Hurleys is rated 4.5 based on 5,106 reviews