Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very long time to get order out I have just had email to say they been sent out ,Thats SEVEN day before order was sent out Thats bonkers not happy Garry Bromley”

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Posted 10 years ago

Hi Garry Thank you for your review As per my email - we were awaiting an extra delivery due to high demand, apologies for the delay Kind Regards, Joanne

Posted 10 years ago

“still haven't received my product after a week of ordering it”

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Posted 10 years ago

“I have not still received my boots. I asked for them the 18th of october and I have not received them. I have also writen 2 emails in order to lnow anything about my order and I have not received any answer.... I am still waiting for any information. Please, could anyone tell me something?”

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Posted 10 years ago

“Seeing as my product is yet to arrive despite ordering a week ago, I won't be buying from you again.”

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Posted 10 years ago

Hi Ian Thank you for your feedback, I have looked into this and can see that your item was dispatched on Monday. The tracking information shows that it is at the delivery office and so I would think that you should receive it today Apologies for any inconvenience caused, Joanne

Posted 10 years ago

“Item not even delivered yet after 2 weeks”

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Posted 10 years ago

Hi Stewart, I have tracked your item and see it was delivered and signed for on the 5th, if this is not the case or you need any further assistance please contact sales@hurleys.co.uk Regards, Joanne

Posted 10 years ago

“As yet, 1 week later, item still not turned up.”

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Posted 10 years ago

Hi William I have looked into this and can see that you selected to collect your order form our Wigan store, we emailed you on the 14th to let you know it was ready to collect. Please email sales@hurleys.co.uk if you require any further help Regards, Joanne

Posted 10 years ago

“Sorry not impressed at all with the company. My order was cancelled due to no stock. So I'd got my hopes up & they were dashed”

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Posted 10 years ago

“Is this request for a review a joke? It took you 4 days after taking my money to tell me the order I made was no longer in stock and then a further 3 days for you to refund my money. Wouldn't recommend this site to anyone. Useless.”

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Posted 11 years ago

“Order was in stock two weeks after still no order has arrived will never buy from here again bad service an high prices”

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Posted 11 years ago

“Don't buy from here they sent wrong iterm out now trying to make me do all the running around and was told Imight have to wait upto 30days for goods DONT USE this company there customer service is not good”

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Posted 11 years ago

“Unable to fulfil order and did not advise until prompted for an update on it!”

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Posted 11 years ago

“Really disappointed they were like two different pairs of boots one was darker in colour and the anckle bit we're u put your foot in one was nice and tight the other all lose and Baggie . I will be sending these back for a refund aslo very pair of uggs I bought before come in ugg bags these come in a plastic rapper . Really disappointed as was looking forward to wearing them with the cold weather coming .”

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Posted 11 years ago

“Last week I ordered a Ted Baker purse which was in the sale. I was thrilled because I had been wanting to buy one for ages and finally I saw one which was beautiful and reasonably priced. Just to mention that the choice was between this one and another one being sold at House of Fraser for the same price, but a different colour. However, the next day I receive an email stating that the item which I ALREADY ORDERED was out of stock, despite the funds already being taken out of my bank account for my purchase! And as if this wasn't enough, when I went to House of Fraser to buy my second choice, it had been sold out, so eventually I was left without anything because Hurley's sells things that they don't have. Watch out when buying sale items guys.”

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Posted 11 years ago

“Unfortunately not the best service. I wanted a Ted Baker bag and website displayed but I called in advance to check availability and delivery. Then later that same day I received an email saying 'order cancelled' as the item was not available. Far from ideal on the last delivery opportunity before Christmas. I also think a phone call back to explain would have been more suitable rather than an impersonal email.”

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Posted 11 years ago

“I was allowed to purchase an item which was out of stock. Then paid £9 for next day delivery. However It never told me that there was a 12oclock cut off for next day delivery so I paid an extremely high amount for absolutely no reason. No one would help me out all I was told is that it's on the website terms and conditions. Why would I look at those? It should be made clear to customers especially if they're paying such a high amount. I would never ever shop here again it's an absolute disgrace.”

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Posted 11 years ago

“ordered xmas present got confirmation email and waited for delivery then two days later received email saying they cancelled order and refunded me as no stock and left me high and dry 8 days before xmas, very poor customer service, they could have offered me same item in a different colour! would have accepted that and been happy but never got the chance !!”

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Posted 11 years ago

“How can I write a review on the service when I haven't received the goods?????”

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Posted 11 years ago

Hurleys is rated 4.5 based on 5,106 reviews