Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t get thus item”

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Posted 2 years ago

“Boots have been paid for but never received!”

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Posted 2 years ago

“I placed the order as a Christmas present only to find that several days later the money was put back in my account, when I asked why I was told that they did not have any stock.”

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Posted 2 years ago

“Unfortunately I never received my order, it stayed in the “processing” stage for almost 3 weeks. It wasn’t until I called a few times that I was told they were unsure what had happened but they no longer had stock so they would need to refund me 🙈”

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Posted 2 years ago

“Firstly the customer service is bad. Secondly they let you wait for an order too many days and after a week or so they let you know that, that specific product is sold out. Returning is even worse, they make you pay two times for the same product. I do not recommend this site.”

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Posted 2 years ago

“Received wrong item rang and was told they had to check cctv to see who had packed it. They then emailed me a few days later asking for copy of invoice and a picture of the item I was sent and eventually said they would send a replacement. After waiting well over a week I rang to see where my item was and was told sorry it’s out of stock. I was very disappointed as this was a present for someone.”

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Posted 2 years ago

“Ordered an age 4 got sent an age 14, just wanted an exchange, to then be told the age 4 was out of stock so they would refund me……I was out of pocket as I had to pay postage to return it…..when I went onto the website the age 4 was still available!! But told me it’s out of stock”

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Posted 2 years ago

“I never got my boots, the address was not clear on my delivery, so got sent back to them and they refunded me without sending them a again”

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Posted 2 years ago

“Forced to review this 1 star for the poor experience, untimely response and overall inconvenience caused. Ordered a Mens Charcoal Ariel Quilted Jacket, all went through as normal, an item that was on sale. 4 days later, no reply, no dispatch, I send an email to inquire status and I get back a refund!? Along with no explanation at all as to why the transaction was concluded and money taken if the item was not in stock, in return they offered me a 10% discount for the next order, which they offer anyway for any new order. Extremely inconvenient as this was a gift for a special day, now I am late and will miss the occasion, while I could have purchased elsewhere and received it already. Very poor experience, I would not buy again, nor recommend.”

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Posted 2 years ago

“Not happy, paid for purchase and then email a couple off days later money had been refunded.”

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Posted 2 years ago

“The color is not as in the picture and nowhere is it mentioned that it is gray. I hope you can replace it with black, that it is a gift for me.”

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Posted 2 years ago

“Haven’t recieved my item at all reported this to Hurley’s and still waiting on a response! As the delivery company/person wrongly signed for it themselves as well as spelling my surname wrong says a lot! and has now been conveniently misplaced ie stolen! And I still haven’t had a single action or response update from anyone as of yet! Absolutely gutted as was a gift for my daughters 1st birthday”

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Posted 2 years ago

“Very poor service, make you feel like you are at fault when its them, was warned not to buy from them but got tempted by the prices but obviously they can advertise at any price if you get sent seconds”

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Posted 2 years ago

Hi Liam Thank you for taking time to leave us a review, I am very sorry to hear you have had a negative experience. Unfortunately I can't see any orders or email thread associated with this email address to have a look into this for you but please do drop our customer service team an email on sales@hurleys.co.uk explaining the problem. We will be happy to try and get this resolved for you and hope to provide you with a more positive experience. Apologies again.

Posted 2 years ago

“Order was cancelled by yourselves due to item cannot be found. So cannot review.”

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Posted 2 years ago

“Bought this coat for a 10 year old girl and it was meant to be aged 12 but it was more like a 6 year old. If the sizes are that small it should say so on the advert. Very poor”

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Posted 2 years ago

“I wasn’t happy I order a jacket then was informed it wasn’t in stock !! I feel this company puts stuff on the net .. which actually isn’t available to buy”

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Posted 2 years ago

“Poor quality and broke after the first time used”

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Posted 2 years ago

“I'd love to review this item, but I haven't received it.”

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Posted 2 years ago

Thank you for taking time to leave some feedback, I am very sorry that your parcel has gone missing in transit. Please be assured we are doing everything possible to resolve this quickly and efficiently with our delivery partner.

Posted 2 years ago

“There was no issues with the delivery, however I was disappointed with the hoodie as it wasn’t the quality I expected for the brand or the amount paid, so I have returned it for a refund. As you don’t do free returns it cost me almost £10 in delivery and return postage charges just to discover the item was below the expected standard!”

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Posted 2 years ago

“Size was way off and more like a size 12 than a 10. And I'm not happy with the fact I had to pay to return the item.”

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Posted 2 years ago

Hurleys is rated 4.5 based on 5,106 reviews