Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

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“Everything Perfect and delivered on time! x”

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Posted 9 years ago

“Great product, very fast delivery. Size is an issue however, how easy is it to exchange for a larger jacket?”

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Posted 9 years ago

“UGG slippers arrived very quickly, nicely boxed look lovely quality , I'm sure my son will be very pleased with them on Christmas Day. Thank you, would deffinatly use this shop again.”

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Posted 9 years ago

“Excellent price and service plus free delivery will shop with Hurleys again”

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Posted 9 years ago

“Excellent service, quick on time delivery, outstanding comparative price. Can't recommend highly enough”

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Posted 9 years ago

“I had searched lots of websites to find this particular duvet cover and this was the cheapest for a Sheridan high quality item came quickly as well great service !”

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Posted 9 years ago

“Excellent product, good price & good service”

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Posted 9 years ago

“The staff at Hurleys were very helpful especially when I had to return a pair of Boots that were a size to small, and they replaced them with a size bigger no problem”

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Posted 9 years ago

“Quick delivery & very pleased with product.”

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Posted 9 years ago

“Love it”

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Posted 9 years ago

“Very happy with quick delivery and item that I brought”

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Posted 9 years ago

“Great website great service product arrived well before time indecated would definitely use again”

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Posted 9 years ago

“I was trying to order something online and although Hurleys website offered the opportunity to send it via courier overseas, the website couldn't cope with a different address to the billing address and kept changing them to match. After much difficulty over 2 days, I rang customer services instead who were brilliant and processed the order over the phone. However, online it wasn't going to charge VAT because the goods were going to an overseas address but buying over the phone the VAT was still applicable, even if posting overseas. Fortunately I changed my mind about sending it abroad direct (given no saving of VAT and a £20 delivery fee) so I instead opted to collect from store and post myself. Thank goodness I did! The watch was not as pictured on the website. On the website it appeared a vibrant blue with silver detail on face with a silver strap. In real life the face was a really dark blue with gold detail? The strap was silver as picture. Given I collected it in-store I was able to swap it for a lovely watch (non-sale item) in store. So I did end up with a lovely watch but everything seemed a bit of a hassle. I must also say I don't approve of Hurley's 14 day return policy - especially with Christmas approaching and lots of people buying gifts for others. Hurleys has some great products but I am often left with the feeling they are not concerned with looking after their customers. I bought something faulty once and Hurleys organized repaired but said it was a 'gesture of goodwill' and neglected to consider it their or manufacturer's responsibility. Poor customer service leaves a bad impression and this was my 1st purchase sine that incident 18 months ago.”

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Posted 9 years ago

Hi Wendy, Thank you for your feedback. Sorry to hear you had trouble initially trying to place your order. With regards to the Storm watch, we do try to ensure that our images are a true reflection of the product. Due to the nature of the product, watches can be very difficult to photograph. I apologise for any inconvenience caused. As advertised on the returns policy section of our website, we have extended our returns period up until the 8th January 2016 to cover the return of any unsuitable gifts. I am sorry if this information wasn't passed on in store. Kind regards Natalie

Posted 9 years ago

“Great website, very fast delivery, superb quality of goods. Amazing packing. Would highly recommend.”

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Posted 9 years ago

“Very quick delivery, well packaged. Lovely boots.”

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Posted 9 years ago

“I never got the item”

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Posted 9 years ago

Hi Guy, I have looked into this for you, the tracking information is showing the item was delivered on 30.11.15. If you have any problems, please get in touch with us by email; sales@hurleys.co.uk Kind regards Natalie

Posted 9 years ago

“I have purchased several time from Hurleys. Very good prices and excellent service. Boots came within a few days.”

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Posted 9 years ago

“Great price and delivery - bought as a present for my daughter for Christmas and they are perfect - cheaper than anywhere else I looked . Will defintely use Hurleys again”

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Posted 9 years ago

“Very efficient service and very pleased with my purchase.”

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Posted 9 years ago

“Excellent service - quick dispatch. Brilliant price for Ted Baker bag.”

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Posted 9 years ago

Hurleys is rated 4.5 based on 5,106 reviews