I was trying to order something online and although Hurleys website offered the opportunity to send it via courier overseas, the website couldn't cope with a different address to the billing address and kept changing them to match. After much difficulty over 2 days, I rang customer services instead who were brilliant and processed the order over the phone. However, online it wasn't going to charge VAT because the goods were going to an overseas address but buying over the phone the VAT was still applicable, even if posting overseas. Fortunately I changed my mind about sending it abroad direct (given no saving of VAT and a £20 delivery fee) so I instead opted to collect from store and post myself. Thank goodness I did! The watch was not as pictured on the website. On the website it appeared a vibrant blue with silver detail on face with a silver strap. In real life the face was a really dark blue with gold detail? The strap was silver as picture. Given I collected it in-store I was able to swap it for a lovely watch (non-sale item) in store. So I did end up with a lovely watch but everything seemed a bit of a hassle. I must also say I don't approve of Hurley's 14 day return policy - especially with Christmas approaching and lots of people buying gifts for others. Hurleys has some great products but I am often left with the feeling they are not concerned with looking after their customers. I bought something faulty once and Hurleys organized repaired but said it was a 'gesture of goodwill' and neglected to consider it their or manufacturer's responsibility. Poor customer service leaves a bad impression and this was my 1st purchase sine that incident 18 months ago.