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Hurleys Reviews

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

Company Reviews

Product Reviews

4.5

Based on 5,106 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Hurleys 5 star review on 24th December 2023

Hurleys 5 star review on 15th October 2023

Hurleys 5 star review on 28th June 2023

Hurleys 5 star review on 23rd June 2023

Hurleys 5 star review on 31st January 2023

Hurleys 5 star review on 31st January 2023

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was not received after over a week of waiting....attempted to contact via phone and email, no response! Contacted PayPal, and suddenly received contact from them and item arrived 3-4 days later!!! Terrible customer service!”

Posted 7 years ago

“It took over two weeks to deliver my products, they were gifts and one which I had to give later due to slow delivery. I sent an email to your company customer services before receiving the products but never received a reply. The products themselves were good however I will probably not use your company again due to lack of customer care. In such a competitive market customer care is something that should be taken into more consideration.”

Posted 7 years ago

“Got wrong slippers delivered and I had to pay to send back even though it wasn't my fault”

Posted 7 years ago

“I bought a pair of ugg boots, and the zip has broken already after only wearing a handful of times. I have tried to contact them to ask about a repair but have had no response. Extremely disappointed with the service”

Posted 7 years ago

“Hey Hurleys the UX was good in general and the order came in a timely fashion and well packaged etc. The issue is actually that of the brand Farah. I bought a pair of their trousers at a department store and then order an additional two pairs from you. One pair for fine, the other however is massively smaller. I actually reported this to Farah and they have told me to report it to you (even though is see this as their production issue). Can u help please?”

Posted 7 years ago

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Hi i am very sorry you have a problem with one of the pairs of trousers you have received, i will contact you directly to hopefully resolve this for you apologies again Michelle

Posted 7 years ago

“Still have not received my order and it's been 5 weeks.”

Posted 7 years ago

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Hi Julie i am very sorry for the delay , i am still in contact with Royal mail and they are trying to investigate with Canada post, I will contact you directly as soon as i have more information apologies again Michelle

Posted 7 years ago

“I wasn't at all happy with the state of the dress when it arrived. It had pulls on it, was discoloured under the arms and looked like someone had worn it before me and the labels were coming off. I bought the dress for a wedding and had no choice but to wear it. I wore a blazer to hide the fading under the arms and managed to rectify the pulls. The label remains the same. Considering the cost of the dress I was very surprised. If I hadn't of had the event I would have sent the item straight back!”

Posted 7 years ago

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Dear Lenora, I am very sorry you were not satisfied with the dress you had received,all our items go through an inspection process before dispatch, if you had contacted us on the 27.06.16 after receipt with your concerns we may have been able to offer some assistance, unfortunately as the dress has now been worn we are unable to accept for return. apologies Hurleys web team

Posted 7 years ago

“Very long postage wait. Didnt even get told a date untill the morning of delivery.”

Posted 8 years ago

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Thank you for your comments, Your order placed on the Wednesday the 30th was dispatched on the Thursday the 31st, i can see that a dispatch e-mail was sent on the 31st i am sorry if you did not receive this, unfortunately Royal mail do not deliver on weekends causing the delay, i can see your parcel was signed for on Monday the 4th of April. i am very sorry again for your wait.

Posted 8 years ago

“Bought uggs. But still not had confirmation to say they available for collection.”

Posted 8 years ago

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Hi, I have just checked this for you, an email was sent on 27th November to let you know your item is at your chosen store ready for collection. Sorry if you didn't receive this. I have re sent this to your email address provided at the time of ordering. Thank you Natalie

Posted 8 years ago

“Placed an order for some uggs for my daughter for Christmas, hadn't received them so had to contact Hurleys as hadn't received any communication from Them only. to be told they are out of stock which is Disappointing as they don't have a definite date for stock delivery and hadn't contacted me to tell me there was a problem with the order . To be fair communication from staff has been good since I contacted them but all I have been told is hopefully they will arrive this week or do I want to cancel my order for a refund, But if I cancel the order I have missed out on Black Friday discounts elsewhere and Will have to pay full price so I will have to wait it out and Hopefully they will arrive this week”

Posted 8 years ago

“I ordered a pair of Uggs on the 01/12/2015. The money was taken out of my account on the 01/12/2015 but no parcel received. On the 8/12 I tried ringing and couldn't get through. I sent an email asking about the boots but no response. I have not received an email either saying when my order will be dispatched. Not happy at all with the service and hoping that this is actually a genuine website.”

Posted 8 years ago

“I was trying to order something online and although Hurleys website offered the opportunity to send it via courier overseas, the website couldn't cope with a different address to the billing address and kept changing them to match. After much difficulty over 2 days, I rang customer services instead who were brilliant and processed the order over the phone. However, online it wasn't going to charge VAT because the goods were going to an overseas address but buying over the phone the VAT was still applicable, even if posting overseas. Fortunately I changed my mind about sending it abroad direct (given no saving of VAT and a £20 delivery fee) so I instead opted to collect from store and post myself. Thank goodness I did! The watch was not as pictured on the website. On the website it appeared a vibrant blue with silver detail on face with a silver strap. In real life the face was a really dark blue with gold detail? The strap was silver as picture. Given I collected it in-store I was able to swap it for a lovely watch (non-sale item) in store. So I did end up with a lovely watch but everything seemed a bit of a hassle. I must also say I don't approve of Hurley's 14 day return policy - especially with Christmas approaching and lots of people buying gifts for others. Hurleys has some great products but I am often left with the feeling they are not concerned with looking after their customers. I bought something faulty once and Hurleys organized repaired but said it was a 'gesture of goodwill' and neglected to consider it their or manufacturer's responsibility. Poor customer service leaves a bad impression and this was my 1st purchase sine that incident 18 months ago.”

Posted 8 years ago

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Hi Wendy, Thank you for your feedback. Sorry to hear you had trouble initially trying to place your order. With regards to the Storm watch, we do try to ensure that our images are a true reflection of the product. Due to the nature of the product, watches can be very difficult to photograph. I apologise for any inconvenience caused. As advertised on the returns policy section of our website, we have extended our returns period up until the 8th January 2016 to cover the return of any unsuitable gifts. I am sorry if this information wasn't passed on in store. Kind regards Natalie

Posted 8 years ago

“I ordered this item 2 weeks ago and it still hasn't arrived”

Posted 8 years ago

“Hi I ordered a navy Armani tracksuit, returned for a different size, still not dispatched after phoning customer services three times. I'm very dissapointed as its no longer a gift.”

Posted 8 years ago

“3xl was to short? Crazy as 2xl fits in most sizes then have to pay to return then still waiting on refund very poor indeed”

Posted 8 years ago

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Dear Gareth i am very sorry the size you ordered did not fit, i can confirm that your order posted back to us on the 12th of this month was refunded on the 16th of this month however, payments by card do take a little while to clear with your bank, i have checked and the refund is showing as a successful payment and will be with you very soon, apologies again kind regards Michelle apologies

Posted 8 years ago

“Quality of product not to lacoste standard. Overpriced and disappointed.”

Posted 8 years ago

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Dear Nick I am very sorry that you are not happy with the quality of the Lacoste cap you have purchased, rest assured however that this is a genuine Lacoste product, you may of course return for a full refund as our terms and conditions apologies again kind regards Michelle

Posted 8 years ago

“Unfortunately an expensive pair of suede slippers arrived with a small tear in the suede on the rolled edge. I have had to send them back, it was quite obvious so they shouldn't have been sent out like that.”

Posted 8 years ago

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Dear Zoe we have today received your return, I am very sorry we missed the small tear on the slippers we sent out to you during our inspection process , a new pair will be sent out to you on our next shipping day and will be delivered on Tuesday before 1pm please accept my sincere apologies again kind Regards Michelle

Posted 8 years ago

“The reason for is when I ordered my daughters shoes I asked for size 9(UK ) and I was sent size 8 (UK) so I am not impress at all I want you to help me in return aswell because I have some how lost my email recept aswell. Many thanks”

Posted 8 years ago

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Dear Mr Mohammed I am sorry for any confusion I can see from your order a size 25 was selected this converts to a uk 7, you may return to the store you collected from to exchange, though this style is no longer available we do have other styles in stock or you may return for a full refund if you prefer , i will send you a copy of your original invoice via e-mail hope this helps kind regards Michelle

Posted 8 years ago

“Ordered a watch and long sleeve top, no complaints with the top. The watch however is the wrong one, the labelling on the box is correct to what I ordered as is the printed receipt that came with the delivery. However, when I opened the box to see a watch nothing like what I ordered I was a tad surprised. Luckily there is a store 30 minutes away so hopefully they have the watch in store to replace.”

Posted 8 years ago

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Dear Callum I am very sorry for the mix up with your order , thank you for contacting us directly, we are currently working to correct this for you as soon as possible thank you again for your patience apologies again Michelle

Posted 8 years ago

“Shoes arrived damaged, wouldn't come back to Hurleys at all...”

Posted 8 years ago

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Hi Connor we are very sorry if your shoes have arrived damaged, this particular shoe does have a vintage look and there are markings on the white edging of the sole and toe guard please see the image on our site for confirmation , please contact us and we will try to resolve the issue for you if it is of a different nature. please accept our apologies again

Posted 8 years ago

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Hurleys is rated 4.5 based on 5,106 reviews