Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not reccomend buying from here, I was sent a pair of Hugo boss sandals that had labels ripped off and tied back on, they weren't attached together, the Hugo boss display bag they come in had the drawstring button missing and none of it was wrapped in the sealed cellophane wrap, clearly seconds that someone else has probably worn once and taken back and to me after the money your spending this is definitely NOT acceptable and I will therefore not be ordering from here again.”

Helpful Report

Posted 10 years ago

“Paid returns is a nightmare. I spent £12 sending two pairs of shoes back because the sizing was way off on them.”

Helpful Report

Posted 10 years ago

“Ordered and paid for my product on 31st October. Still waiting for an email to say when I'm likely to receive it or when it'll be dispatched. Not impressed with the poor communication.”

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Posted 10 years ago

“I ordered my purchase 7 days ago, and they still haven't arrived yet, I'm being asked to write a review before I've seen any goods ,seems a weird way of doing things .”

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Posted 10 years ago

“Only just purchased for first time not ideal for compared to other stores regarding returns and exchange policy ,I had to return goods because they are to large ,i had to purchase same item again await a refund from my original purchase and pay postage on the return and postage on the new item not ideal as a consumer , Cant understand why they would not exchange. The goods have now worked out more expensive than other on-line stores when i add up all postage charges”

Helpful Report

Posted 10 years ago

“Was delighted to see these boots in the sale so ordered them for my daughter.They arrived within a week & she was over the moon with them but when she tried them on she couldn't get her foot in. She tried again & again but there was no way so we took them into the store nearby where they informed us that there was a problem with the smaller sizes & a few had been returned. We did buy another pair but chose childrens with a zip to overcome the problem.I wanted to point this out to other customers as we did pay postage on them which was not refunded.Delighted with the new pair.”

Helpful Report

Posted 10 years ago

“I ordered two pairs of shoes, one pair of Uggs and a pair from Ash. The Uggs are great but the Ash shoes were too tight and looked slightly grey on the white toe area. The order form asked mr to return by recorded delivery which was £9.10. I think the shoes were a fantastic price in the sale but would have prefered to spend more on the shoes and had free or cheaper returns costs.”

Helpful Report

Posted 10 years ago

“Two of the items that I ordered did not get delivered. Terrible Service!”

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Posted 10 years ago

“I placed an order fine, couple of days later money went back into my account with no explanation! I presume was out of stock but a curtesy call or e-mail would have been nice!!!!”

Helpful Report

Posted 10 years ago

Hi Verity I have looked into this and see that an email was sent on the 30th to explain that the item was unavailable, I am sorry to hear that you didn't receive it. Apologies for any inconvenience caused Joanne, Hurleys

Posted 10 years ago

“Was given a full refund to my PayPal account but no reasons why, and no other contact why my order was canceled”

Helpful Report

Posted 10 years ago

Hi Steven I have looked into this and see that an email was sent on the 31st to explain that the item was unavailable, I am sorry to hear that you didn't receive it. Apologies for any inconvenience caused Joanne, Hurleys

Posted 10 years ago

“ITEMS NOT YET RECEIVED AND NEED THEM FOR FRIDAY 6TH JUNE”

Helpful Report

Posted 11 years ago

“I ordered a book Sunday and it stated 3-5 days delivery and they sent it out on Wednesday so never got it in time for my partners birthday present”

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Posted 11 years ago

“I'm still yet to receive my products. I got an email on Tuesday to say they have been dispatched”

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Posted 11 years ago

Hi Debbie I have tracked your parcel and can see it was left in your designated safe place on the 9th. Please let me know if you need any further assistance Regards, Joanne

Posted 11 years ago

“The color I recieved wasn't the same as the one I thought I bought online. No only that but the case gets stained very easily by anything dark i.e. pen. Or I think even holding it has turned the sides darker. Wouldn't recommend.”

Helpful Report

Posted 11 years ago

“I was contacted by Hurleys and informed that one of the two buttons would not fasten on the jumper i had ordered and was offered ten percent off.I accepted this and was sent the jumper.On receiving the jumper i noticed that the stitching around the wrist of the jumper is coming apart.I have not contacted Hurleys about this as i cant be bothered to send it back.Very disappointed though.”

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Posted 11 years ago

“Ordered these thinking they were jeans as described and the picture was not very clear. They were not jeans, but would have been very nice leggings if had fitted.”

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Posted 11 years ago

“The item itself was good however all I needed was a size up and since for whatever reason you don't do exchanges I now have to wait for you to receive the item then wait days for a refund then order again then wait days to receive to receive the item. This is so frustrating something as simple as an exchange would save me loads of time.”

Helpful Report

Posted 11 years ago

“Was disgusted that I was charged postage, even though the boots I'd ordered were £215, just because I used a discount code for my first order. When the delivery arrived, the box was very battered and torn. Cost me £11 to return the boots, So, not at all happy, and won't use again.”

Helpful Report

Posted 11 years ago

“I've still not received my items yet!!!!”

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Posted 11 years ago

Hi Chloe I can see that the item was delivered at 10.51 this morning, the signature name is Clive. Please contact us at sales@hurleys.co.uk if you require any help

Posted 11 years ago

“One of the items "suddenly wasn't in stock" even though it said it was in stock on the site (and still does). Shouldn't really be selling stuff they don't have. Got a refund promptly, hence just 'Poor' instead of 'Very poor'.”

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Posted 11 years ago

Hurleys is rated 4.5 based on 5,106 reviews