Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good afternoon. Unfortunately, according to information from the Royal Mail, my order 136892 still has not shipped from London.”

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Posted 7 years ago

“Bought a jumper worn once and got a hole in.”

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Posted 7 years ago

“Was very disappointed with the packaging that the Moschino purse was in presentation was not good for the price of the purse”

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Posted 7 years ago

“Product arrived in good time and were bought for a good price (on sale). No returns label included, so i had to arrange return postage myself (cheapest i could find was £8). Christmas returns period ends 5th Jan, which is very tight in terms of the postage services available other than Royal mail (quoted at £12). I was away for Christmas so could only send my parcel back today, I just hope it gets there in time. Not that reassuring for a £150 item.”

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Posted 7 years ago

“I was very disappointed with the return service and that I need to pay for it even after I've spent so much on the purchase. There was no prepaid return label or instructions in the package. Only in fine print the address we needed to post the return to - which cost me £5.50! This is the reason I will not use Hurley's again.”

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Posted 7 years ago

“Delivery was very late. As bought for a birthday present did not arrive on time. But partner is pleased with purchase”

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Posted 7 years ago

“Returned shoes on the 23rd June 1st class signed for and nobody signed yet !!”

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Posted 8 years ago

“It took weeks to receive my order and all my enquiries and phone calls were ignored. Very disappointing service”

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Posted 8 years ago

“I was given a very hard time on the credit card that I used, and directed to buy through Amazon or PayPal...”

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Posted 8 years ago

“The delivery was much longer than expected and the lack of communication was enough to not purchase anything else from Hurleys. Poor service all round.”

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Posted 8 years ago

“Delivery took 10 days and no contact from the store at all to warn of delay, not good when it was a present and I paid for for 2-5 day shipping.”

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Posted 8 years ago

“Very slow delivery”

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Posted 8 years ago

“They took 2 weeks to deliver and by then I didn't need them . Returned 3weeks ago and still haven't recieved refund . Sort out your admin !”

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Posted 8 years ago

“ordered a pair of Uggs and they forgot my order. Wasn't until i emailed you asking where my item was for you to get it out on delivery. very poor service and not even a sorry or part refund. dissapointed to say the least.”

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Posted 8 years ago

“After 2 months and 3 attempts to get from customer service the status of my return, no answer, replacement or refund as of yet.”

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Posted 8 years ago

“no communication and took far to long to arrive”

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Posted 8 years ago

“Waited very long time for item”

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Posted 8 years ago

“Pathetic customer service.”

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Posted 8 years ago

“My husband ordered slippers for him mum when they came they were wrong side no way of getting in touch with Hurleys about this problem still no money back tHis as gone on since December never again”

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Posted 8 years ago

“I did get an email about the transaction going through, but that was the last communication until the package arrived, 40 days later. I called, no answer, i emailed, no answer. Terrible costumer service.”

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Posted 8 years ago

Hurleys is rated 4.5 based on 5,106 reviews