HUH. Store Reviews

Name: HUH. Store
Rating: 4.19

4.2 Rating 3,820 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,820 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 27 May. Did not arrive. Finally had response 12 June saying would be dispatched in 4-5 days. Did not arrive. Ordered items are still showing on website to order currently. THIS IS NOT A LEGITIMATE WEBSITE.”

Helpful Report

Posted 10 months ago

“I placed my order over 3 weeks ago, all items showed as being in stock on the website, but despite the 3-5 day delivery window, i have not received any of my items. After emailing twice I was told my items would be shipped last week, via a next day delivery service, but I have still not received anything. Website delivery times are not honoured and the onus is on the customer to follow up on orders that haven’t been sent out. I have now had to send another email to chase my order and I am currently having to wait another 5 working days for a reply. I feel like I’ve been ripped off and there is no attempt by the store to get in touch and explain why they haven’t sent out orders that have been paid for by the customer. Reading other reviews it looks like this is a common theme, and I am very sceptical of the positive reviews, as what I am currently experiencing is frustrating and stressful, i feel like i have been conned out of my money. The store sells decent brands but the customer service feels non existent. I would like my items, and I am hoping that the owner will read this and send out my order, as I can’t believe that they would want to continue to treat customers in this way.”

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Posted 10 months ago

“Great product, great price and great postage”

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Posted 10 months ago

“Great item at a great price with quick delivery.”

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Posted 10 months ago

“Great price for the item I bought and came very quickly.”

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Posted 10 months ago

“Terrible customer service. Been waitimg for weeks on a refund for a returned iyem. Sporadic replies but no action at all!”

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Posted 10 months ago

“Great service, top quality clothing, speedy delivery.”

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Posted 10 months ago

“Great retailer, lovely products”

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Posted 10 months ago

“Ordered a hoodie on 6 June. Still hasn’t been dispatched. Sent several emails to the store and getting no response. At this rate, I think I have actually been robbed.”

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Posted 10 months ago

“Quick delivery good price”

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Posted 10 months ago

“brilliant service and super quick delivery.”

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Posted 10 months ago

“Great service from these guys. I ordered a t-shirt which was delivered earlier than expected. I will definitely be using this site again.”

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Posted 10 months ago

“Good store”

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Posted 10 months ago

“Extremely Disappointed with Customer Service I am extremely disappointed with the service I have received regarding my order placed on the 29th of April. Despite understanding the initial delay, I requested to cancel the order on the 29th of May due to the extended wait time. I received no response to this request. The item was eventually delivered, but it arrived too late as I had already purchased the same item elsewhere. I then contacted the company again to request a refund for the postage of returning the item, but once again, I received no response. I returned the item, which the company received on the 18th of June, and I did not receive any communication regarding my refund. The lack of communication and the delay in processing my request have been extremely frustrating. When I finally received a response after expressing my disappointment, the company only informed me of when I would be refunded for the item. There was no apology or acknowledgement of the situation and did not offer to cover the cost of the return postage. I urge potential customers to think twice before making a purchase, as the customer service is appallingly slow and unresponsive. I am still waiting for my refund and will not be shopping here again.”

Helpful Report

Posted 10 months ago

“didn't ship half my order”

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Posted 10 months ago

“Order not for filled, ignoring emails.”

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Posted 10 months ago

“Excellent service and quality products (peanuts coffee mugs)”

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Posted 10 months ago

“Placed an order and items never came. When I contacted the store, they promised they’d be dispatched that week which they weren’t. The following email promised the same - until they stopped replying to my emails. £70 lost..”

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Posted 10 months ago

“Quality products . Had issue with supplier but kept me informed as delay in del. Great set up 👍”

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Posted 10 months ago

“Decent prices. Order came exactly as described in a really decent time.”

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Posted 10 months ago

HUH. Store is rated 4.2 based on 3,820 reviews